Samsung Electronics America

Samsung has contacted the customer regarding their washerThe customer has been set up for repair with another ASCUnfortunately, Samsung does not compensate for time and laundry feesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, "Arial","sans-serif"">the consumer’s receipt did not show an eligible location code to be qualified to receive the S2, therefore the gift they were sent it was they were eligible forWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

To provide resolution to this matter the phone must first be evaluated Samsung cannot confirm repair services until the unit has been inspectedPlease use the UPS Premailer requested to return the product for service.Thank you

The agent that assisted this customer reached out to the service center, they advised her that the unit is working as it should(within specifications) At this time there will be no accommodationsThank you, Alicia L

Complaint: [redacted] I am rejecting this response because: I will never buy and other Samsung product again Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Samsung has had ALL DOCUMENTS it needed to reimburse me since JanuaryAs of today, Samsung representative pretended she did not have model number, serial number, both of which were verified by Samsung reps several timesAlso, continues to ask for proof of purchase and proof of my shipping costs, both of which have been documented in Samsung's system several times, both on the internet and by telephoneCompany just continues to stallI do not accept the response because I don't have the reimbursement yetOnce I have a check from Samsung that does not bounce at the bank, I will be happy to accept the responseBut they have been stalling at every turn and have already wasted hours and hours of my timeToday I forwarded an email from Samsung authorized repair to the rep at Samsung HQ who is handling the Revdex.com complaintSeriously? Samsung should know what Samsung is doingThe entire system is set up to frustrate customers at every turnFool me once, shame on youFool me twice, shame on meWe are on the fourth or fifth go-round hereI will believe that Samsung intends to reimburse me fully only after Samsung has reimbursed me fully Regards, [redacted] ***

According to our files, Samsung has contacted the customer and their place of purchase regarding the customer’s unit model # DV433ETGJWR/A We did confirm with PC Richards that they did actually receive the paperwork but for a reason that we do not know they informed the customer that they didn’tAs of Monday, 1/27/2014, the exchange should have taken place and completedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding his Samsung televisionWe have advised to the customer that Samsung limited manufacturer’s warranty is for service and that at this time we cannot honor his request for an exchangeWe explained that he will need to continue with service to determine issue with his unitOur warranty covers all parts and labor unless the technician determines that there was some type of physical or cosmetic damage and if it is determined to have physical damage the warranty would be voided for the repair We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her refund Our system shows a refund in the amount of $722.60; reference Txt# [redacted] was issued via Direct Deposit on 10/30/for the unit Please allow 1-business days (pending on the bank) to be reflected on the account In regards to the delay in processing the refund, our system shows the Refunds Deptdid not receive Mrs [redacted] payment option (Direct Deposit vsCheck) until 10/11/in order to proceed with the refund Once received, a refund takes 7-business days to be completed in the system Please be advised that Samsung does not delay any customers refund because a Revdex.com complaint was filed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I find that the fact that Samsung stated that [redacted] finally shipped the products ordered months after the order was placed is not what I call resolutionThey did not resolve anythingWe will no longer be purchasing items from this vendor's website as they accept no responsibility for misrepresenting the availability of products on their website.Regards, [redacted]

Dear Mr***: Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Complaint: [redacted] I am rejecting this response because: The order was placed on 3/16/and it has been 8+ weeks since the order was placed Furthermore, the response we received on 4/16/from [redacted] /Samsung gave us a restocking date of 4/29/We are yet to receive either chargersWe are requesting that Samsung ships an equivalent product Fast Charge Wireless Charging Stand, Black Sapphire EPNG930TBUGUS if they're unable to fulfill our order by 5/20/ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It was not my fault that the refrigerator went into "Demo" mode so I feel I should be compensated for the cost of the food that I had to replaceThis is obviously a factory defect.Samsung asked me to provide pictures and receipts which I providedWhy did they ask for this if they knew all along that they had no intention of helping with that expense?? Regards, [redacted] ***

I am rejecting this response because: It is based upon falsified facts and informationI spoke with Shauna from Customer Service on 7/15/between 11:a.m.-12:p.m She said she was calling in response to the Revdex.com Complaint I filed She then asked whether the problem I just had was the same as the problem that happened during the previous year (fault code 22E) and I said yes She wanted to know what I was asking for and I referred back to the Revdex.com ComplaintShe then told me that a repurchase or replacement was out of the questionShe pointed out that the one year express warranty had expired I asked her about the year warranty and she said that it would not apply in this case She asked whether I wanted/needed a repair and I told her that I had already made arrangements for same I asked whether Samsung would agree to pick up the cost for a repair if I used one of their recommended service providers and she told me that they would notShe brought up the fact that I didn't use one of their recommended service companies for the July incident and I explained that first off, they wanted $just to come out and then they told me they weren't available for to days (I called 2-companies they gave me contact information for) For that reason, I had to do research on my own until I found a local company who was familiar with Samsung appliances and who was available to come out right away A couple of companies turned me down because they said they didn't work on Samsung productsSo, as you can see, Samsung's report is completely not in accordance with my call with Customer Service on 7/15/There was never an offer of repair assistance nor an offer to replace or repurchase the refrigerator by Samsung Shauna summed things up by telling me that there was nothing Samsung could do or was willing to do (there was an offer to send out one of their repair companies again, but at my expense)It was clear to me and anyone else that a repair was in order since the unit was not properly operating, so she was simply stating the obviousI complained that the problem is due to a manufacturing defect that is permanent at this point and is something that cannot be fixed by local repairmenI also reported my belief that Samsung knew or should have known about the problem when the unit was manufactured and sold Shortly after, Shauna became belligerent and disrespectful with me and for that reason, I told her that the call was over and ended the call respectfullyAs such, I intend on pursuing my consumer rights until such time as a reasonable and fair resolution is had as my out of pocket damages continue to increase each time there is an occurrence

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please contact [redacted] or [redacted] for additional status inquiries.Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mrand Mrs***’ case, they were previously advised that the unit was deemed physical damage (point of impact on screen) and that this type of damage is not covered under Samsung’s warranty Regrettably, Samsung’s stance remains the same Due to the unit being deemed physical damage, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows the agent who handled the complaint submitted a service request; reference Txt# [redacted] for the unit An ASC agent will be in contact with Ms*** to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV331AER/XAA We are very sorry to read how upsetting this experience has been for the customer, and that they have been left with paying for the total cost of repair when in fact the parts should have been coveredPlease understand that our technical support staff over the phone is not able to diagnose the actual part required to resolve any product, so at the time of explaining the customer was out of warranty, it was to explain they were outside the limited year parts and laborIf we had set the customer up for service, or the customer used an authorized servicer, upon finding it was the control board, the customer would not have been charged for the partsWe have requested for the customer to send us a copy of the tech’s work order, and receipt of payment, we can reimburse the parts cost to which the paidThe customer may email Ms [redacted] at: [redacted] [email protected] or if they have any questions can contact her at the below phone numberWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty physical damage is not covered Had the technician reviewed the product and determined damage was a result of the phone directly service would have been rendered under warrantyAt this time Samsung can retrieve the device for a secondary evaluation and determination regarding repair of the LCD and to review the overheating concern, however, we cannot authorize replacement of the phoneA UPS Premailer box has been requested and will be delivered to your home to retrieve the device if you wish to accept this offer If you wish to decline Samsung must refer you to the service provider directly for possible resolutionThank you

Dear Mr***: Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President