Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion Our system shows E-Commerce is currently reviewing this matter and is diligently working on trying to resolve the case An E-Commerce agent will be in contact with Mr* once a resolution has been provided from upper management on the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows that based on the description of the damage Mr*** provided in the complaint (the scratch on the screen), it would not be considered mechanical breakdown due to the admitted incident (the keys scratching the phone) as opposed to some unknown error/malfunction with the device In this scenario, a claim should be filed as a physical damage claim, however this would mean that Mr [redacted] would need to pay a deductible Regrettably, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeSamsung understands it is truly disappointing when any manufactured product requires a repair or service whether in or out of warrantyHowever, there are going to be those few instances when a part replacement is needed to maintain operationWhile we appreciate the information pertaining to the customer’s online research, Samsung does not agree that the materials used in manufacturing the product were flawed or defectiveThis said, the current repair needs of this unit would be considered as an isolated failure and would not be covered as the 12-month limited manufacturer’s warranty on this unit has lapsed as of approximately 02/We do sincerely apologize for this unfortunate situation but our original response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her television An authorized service center was dispatched to go to Mrs [redacted] home to take pictures of her damaged television and to make an assessment The repair ticket has been updated as physical damage Damages to screen caused by impact are not covered under warranty We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have offered the customer a buyback (refund)The customer has accepted and we advised that our refunds department will contact her with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It took Samsung weeks to schedule an appointment for a technical visit and the customer service was very unprofessional we will never buy any electronics with Samsung and I work in a big retail store where we sell them, don't recommend them to any of our customersAll the inconvenience for a $tv we didn't expect that from themVery bad experience with Samsung, we even talk to executive and all of them are rude, nobody wants to solve the problem, we will expect some kind of rebate or courtesy for all this Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: On 2/10/I sent the device back to Samsung I received notifications from Samsung stating the device was being fixed, which was a surprise to me since the device overheated I received a notification from Samsung on 2/16/stating the device was repaired and was being sent back to via UPS 2nd Day Air I have been without a good working phone since 1/28/and the phone was sent back 2nd Day Air instead of Next Day Air for the inconvenienceI received the phone on 2/20/and as soon as I powered the phone on around 10:am the battery life was at 95% at 11:30am the battery life was at 77% The phone is not holding powerAlso, While I was in the process of setting the phone up the phone became extremely “HOT” I know from owning a Samsung Sin the past that this is “NOT” normal I am hoping that I don’t have the same issue I think it is extremely unprofessional of Samsung to send me a repaired phone when my phone was less than months old and still within warranty I have a fear of picking the phone up and having the same thing happen again I would like to receive a new phone or a refund, so I can go to another brand I sent an email to [redacted] with Samsung regarding the issue I had yesterday, but I haven't received a response I am not happy with the solution I received from Samsung Regards, [redacted] ***

Samsung has contacted the customer regarding their washerUnfortunately, we will not be able to accommodate the customer with a replacement of their unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionRespectfully, Samsung has made no firmware changes to disable the featureAs you know, Samsung provides the connection or platform to access other providers APPs and featuresSamsung placed this feature on the television but unfortunately, Direct TV has not yet completed their portion of the connectionHowever, we do anticipate the feature to be available in the near future although a release or connection date has not been providedSamsung sincerely apologize for inconveniences in this matter but respectfully the unit is not eligible for replacement or compensationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’s claim in regards to his television Our system shows the agent who handled the claim spoke with Mr [redacted] on 5/11/and advised him that Samsung’s warranty does not cover infestation Mr [redacted] told the agent he only had one (1) bug in the unit and wanted someone to come out and look at it The agent submitted a request for service; reference Txt# [redacted] for a technician to look at the unit An ASC agent will be contacting Mr [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been informed the order has not reached the warehouse and has delayed the refundOnce the product has been received, the refund will be submittedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHOWEVER - I am experiencing difficulty with some of your repair companies who want to visit my home in the middle of the day during the workweek I am ONLY available on Saturday for the repair to be completed I am sorry but I work two jobs For Ticket [redacted] the repair company canceled the repair because I cannot be at my home at 9am on a Thursday I need someone to address this because when I spoke to the customer service person at [redacted] she could not or refused to handle it there and transferred me to SAMSUNG Regards, [redacted] ***

Samsung has contacted the customer regarding their concerns with their DryerSamsung has offered the customer an exchange in which he accepted (transaction# [redacted] ) We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

I am rejecting this response because: I am still having the issue and will be sending the photos today

Complaint: [redacted] I am rejecting this response because: Dear [redacted] , Thank you for your time and effortsSamsung is a bloody cheater telling a lie to me and you.Samsung's Promotions Team has never sent me anything in October via email in terms of the replacement code.Samsung deliberately, falsely mislead me again at this time again.Disgusting Samsung always takes actions for time-wasting until I give up the Google Play credit which I deserve to gain through the Samsung Smart TVMy only recourse is your proper actions and righteousness against Samsung's trickery and deceptionRegards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe sincerely apologize for the confusion but as our customer service representatives have provided the appropriate part informationThe divider is not available for this unitThe one for the RFwill not fit in the customer’s unit as the shape and size of the bin is differentA divider was not manufactured for the bin in the RFOnce again, we sincerely apologize for any inconveniences in this matter but Samsung will not be able to provide a freezer bin divider for the RFas it is not a product part available for this unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888- [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I got a refund todayCan you closed my caseThanks

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263BEAEBC/AAWe have forwarded the customer’s case to our extended warranty group (SPP) for assistance under the extended service plan that the customer currently hasWe additional informed the customer that we would not be able to grant his request for an exchange at this time and that he will need to communicate with SPP to see what options the plan may have for himWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a refund request in the amount of $1,598.54; reference Txt# [redacted] was submitted because the unit was deemed defective Mr [redacted] was advised that product is under review and to hold onto product until receiving further instructions We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] complaint in regards to her refrigerator Our system shows the agent who handled the complaint submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Mrs [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for the inconvenience you experienced with this case