Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: It has been hours and I have no received an updateI just got off the phone with your ECR department and they once again confirmed that im due for a Galaxy Sphone however refused to give me a time frame as far as sending out the phoneThe representitive I spoke with was FalconI've called in over times to the 1-number each call takes over an hour to complete so this is now 30+ hours i've spent on the phone trying to resolve this matter with no resolution Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their refrigerator [redacted] was offered a refund in which she has acceptedThe refund has been submitted and approved and we are awaiting documentation from the customer to complete the process We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] ’ claim, our system shows the agent handling the claim attempted to contact him on 6/21/to address his quality concerns but again was unsuccessful in reaching him The agent was still not able to leave Mr [redacted] a voice message because his voicemail was full Please have Mr [redacted] contact the agent if he still needs assistance with his claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My IMEI is Model: SM-G870AGRY

As per Samsung E-Commerce division the return tracking information confirms that the product has been received backA refund has been submitted for the full amount of the order and can expect to see the funds back within 3-business days We apologize for any inconveniences and delays the customer may have experienced with this case

Complaint: [redacted] I am rejecting this response because:I have made several attempts to contact Ms***She finally responded to an email stating that she would contact last ThursdayTo date, I have not received any emails or phone calls from her, so I believe my attempts are being disregarded and ignoredThis supports the type of customer service I received when I notified the company regarding their faulty television Regards, [redacted] ***

Dear Mr [redacted] :We apologize for the inconvenience you are experiencing with your order Our Marketing Promotion team is currently working on having your item shipped to you An agent will remain in communication with you and will provide you with a tracking number as soon as it is availableSincerely,Samsung Office of the President

Customer confirmed by phone that she has received the missing items Customer confirmed she considers this claim resolved

Samsung has reviewed Mr [redacted] ’s complaint in regards to his Samsung.com order E-Commerce has advised that Mr [redacted] was misinformed on the information regarding the watchesAn E-Commerce agent emailed Mr [redacted] to apologize for the misinformation he received and advised him that unfortunately, the only thing they could do at this time was to set up a return for the order The agent also advised Mr [redacted] that he would than need to reorder the correct watchThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr & Mrs [redacted] concerns we apologize for the experience thus far and an email has been sent from Alicia @ [redacted] offering a full refund for the washing machine Please respond to the email or contact Alicia by phone @ ###-###-#### and she will be happy to assist in getting the refund process started and completed We apologize again for the delay We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

You lost my phone, and I shouldn't bear the burdon of figuring out how this occurredI plan on taking this case next to small claims court and hopefully I will get something resolved then I am rejecting this response because:

Upon further review of Mrand Mrs [redacted] claim, our system shows the refund in the amount $4,340.67; reference Txt# [redacted] was approved on 7/24/ The [redacted] will be receiving an e-mail with further instructions on how to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I am not returning for a refund I do not want a refund You are completely missing the point of this complaint I filed this complaint to have you fix your issues for other customers, but you don't want to take any responsibility for your issues I will never buy another Samsung product again and will make sure none of my friends or family don't either Regards, [redacted] ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer has two rebate submissionsThe first submission from February was fulfilled on 2/and shipped to the address provided during registrationHer second submission is currently preparing for shipmentWe have communicated with her via our customer support, where she asked for a status update and we provided her with the status checking linkWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am rejecting this response because: They did credit me some of my purchase price They shorted me the full refund amount I had already spent so much time on the phone fighting with them in regards to this already that I haven't called to waste more of my time and get mad

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our Accessories Deparment has confirmed delivery of your package 8/7/via UPS Tracking [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washer and dryerAs an accommodation, we have offered the customer an exchange for her washer and dryerThe customer accepted our accommodation offer and we have set up the exchange through her place of purchaseWe advised to the customer that their local retailer will reach out to her shortly to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me >>>>>>>>> I appreciate Samsungs's almost instant attention to my concerns and the resulting resolution was perfect for my needsThe response by Caitlin at the Samsung offices was exemplaryThanks!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] thank you so much for reaching out to SamsungThey have sent me a mailing label and my item was received by SamsungI am still waiting on a refund and I will let you know as soon as I receive itThis is not resolved until I receive a refundI do appreciate your help in communicating to them but I am still waiting to receive my refund Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung Standard Limited Warranty it is clearly stated that physical damage is not coveredSamsung has reviewed your product and confirmed an LCD crack is visible.Although not covered by warranty a one-time authorization has been made to repair the product.Once repair is complete the device will be returned.Thank you