Samsung Electronics America

Samsung has contacted the customer regarding their washerThe customer has confirmed the unit has been repaired on 11/and we apologized for the customer’s frustrationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We apologize for your inconvenience and experience with your Solar PanelSamsung no longer manufactures solar panelsThe entire business was sold to another company named [redacted] You may contact the company for assistance using the following link provided below: [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Mr [redacted] regarding his concerns with his unit Mr [redacted] unit is out of warranty, however the agent offered him a free of charge for which he declinedHe was also offered an e-gift card for which he declinedMr [redacted] disconnected the call and when the agent called back Mr [redacted] did not answer We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55F7100AFXZASamsung has offered the customer a direct exchange with his place of purchase We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and it is agreeable to me, although they said on the phone 2/22/that I would be receiving an email with instructions on how to get my refund in a few days, as of today, 2/27/2017, I have not received an email from them Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It isn't acceptable Gift cards can be shut off and reissued I work for a retailer I know The account would be under [redacted] The account was under the old email address, which is [redacted] I suggest they try a little harder They can resend a gift card if they want to retain a customer Thank you Regards, [redacted]

Samsung has reviewed Mr [redacted] ’s complaint in regards to his speakers Our system shows a refund request in the amount of $190.73; reference Txt# was submitted on 11/27/for the unit On 11/28/17, Refund/Compensation payment method website link e-mail requesting Mr [redacted] preferred payment method was sent to the email on file which was received the same day for Direct Deposit Mr [redacted] will receive a Refund Payment Requested e-mail informing him that the refund is being processed for payment as well as a Refund Payment Processing e-mail informing him that the refund is being processed to be issued Once the refund has been issued, Mr [redacted] will receive a Refund “Check” Issued e-mail informing him that the payment has been deposited into his account Please allow 1-business days after it has been deposited (pending on the bank) to be reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Gear watchUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] compliant, our system shows the acceptance document along with all required information was received on 9/14/to proceed with the refund A Refund Payment Requested e-mail was sent today, 9/15/informing Ms [redacted] that the refund is being processed for payment Ms [redacted] will also receive a Refund Payment Processing e-mail informing her that the refund is being processed to be issued Once the check has been issued, Ms [redacted] will receive a Refund Check Issued e-mail informing her that the check has been issued for payment Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] complaint in regards to the replacement promotion code E-Commerce has advised that due to the high demand of promotional codes, there has been a delay in the replacement code being processed The E-commerce agent assigned to the case has been in contact with Mrs*** on this matter and will keep her updated once it has been resolved Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, this consumer was switched to the VR as the location code shown on the receipt was not valid to verify an online purchaseWe received this complaint as well and have already processed a return for the VR and requested the SreplacementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her dryer Our system shows the agent assigned to the case made several attempts to contact Ms [redacted] by phone but have been unsuccessful in reaching her The agent left voice messages advising Ms [redacted] that Samsung will not refund her for a repair she paid for out of pocket for the unit By her own admission in the complaint, Ms [redacted] chose to have *** repair the unit instead of Samsung Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

They still money from the time left on my warranty I will not accept this answer I will contact my state's attorney next weekIf they would have repaired my TV as they should haveI would have months left on my warrantyThis is not acceptable Regards,

Samsung has reviewed Mr [redacted] claim in regards to his refund Our system shows the E-Commerce Division submitted a refund on 5/15/in the amount of $1,806.00; reference Refund ID Number [redacted] for the device An E-Commerce agent informed Mr [redacted] to allow 5-business days to see the funds reflected on the Samsung finance accountWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: The tv was defective upon my purchaseThe crack that I noticed had seemed to have gotten bigger as time progressedI do believe that the damaged was there before I had purchased itI feel that a full refund of my money would resolve this complaintI hope to have this matter resolved immediately Regards, [redacted] ***

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # [redacted] Unfortunately, the unit has been deemed physical damageAny repair cost would be the responsibility of the customer’s as physical damage is not covered under the limited warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their televisionUnfortunately, the customer has been unavailablePlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have addressed [redacted] ’ concerns and she has accepted our proposed resolution of a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been informed the previous repair accommodation was accurate and we apologized for the inconvenienceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I had purchased a dishwasher from home depot in november of and installed the unit same monthWe started to experience a problem with the unit in early January I contacted Samsung since the unit was under warrantySamsung had a company come out to repair the unitThe repair company had to come out times to attempt to fix the unit until they deemed the unit not repairableI had to contact Samsung multiple times to get the unit exchanged, this process took over and a half months to finally get the unit scheduledThe major reason why is because they were having me go to lowes to have the exchange when I purchased the unit from home depotI had contacted home depot store and spoke to the manager who was trying to then help me get this issue resolvedIt appeared every time I contacted Samsung I had to start over from the beginning and they would try and attempt to diagnose the issue over the phone until they would then transfer me to a specialist who then would start all over from the beginningI would ask to speak to a supervisor but was told they would have to call me within hours which I never received a return phone callThey finally got me scheduled to have the unit replaced in my home and installed on 04-16-The company showed up at 9:am when they were scheduled at 8:with a washing machine and had to return to the warehouse to get my dishwasherThey returned with the unit at 12:and the unit was missing partsThe scary part was they sent a young girl who is a computer IT tech to install the dishwasherI had to give her tools, parts to install the unit, and I had to help install the unitThe unit was not installed properly and wasnt even checked for levelThe tech took over two hours to install the unit which wasnt wired correctly and the water lines leakedI had to give the tech the wire nuts for the wires and give plumbing tape to stop the leakI was very dissatisfied with the way Samsung has handle this issueI will never purchase or recommend samsung appliances to anyone I meetThey never once offered any sort of compensation for time or for customer satisfaction