Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung microwave ovenAs an accommodation we have offered the customer a pro-rated buyback (refund)The customer has accepted our accommodation offerThe customer has been advised to hold onto the unit and that if refund is approved they will receive further instructions from our refunds departmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have offered the customer an exchange as an accommodationThe customer has accepted and we have advised that our exchange department will contact him shortlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his returned Samsung.com order Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr [redacted] with a resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I wanted to get back with you about our complaint against SamsungOn Friday we received the funds they promised to “buy back” the refrigeratorIt wasn’t easy, but they did come through as promisedAs such, I’d like to close our case with a satisfactory resolutionI appreciate all of your help along the way, and keep up the good work!

I am rejecting this response because: I responded to samsung's request for model and serial number on April by giving them the numbersPer their request I sent it via email

Samsung contacted Mrs [redacted] and offered a FOC (Free of charge) repair, Txt# [redacted] for the washer We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: im asking for a replacement to use while you guys repair the problems which you caused.I tried calling the maywood nj walk in center to have it repaired there but they dont pick up there phones I called for min straight just calling again and again and this was all done during there business hoursthis is just unacceptable Regards, [redacted]

Upon further review of Ms [redacted] complaint, our system shows the agent assigned to the claim spoke with her today, 11/10/to inform her that the unit has been deemed defective The agent offered Ms*** the option for an exchange or a refund for the unit Ms [redacted] opted for a refund and the agent submitted a refund request in the amount of $621.86; reference [redacted] for the unit The agent advised Ms [redacted] to hold on to the unit until the refund process is complete In regards to food loss compensation, our system shows a compensation check in the amount of $200.00; reference Txt [redacted] was issued on 10/25/for food loss Please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows Mr [redacted] placed an order for a Galaxy S64GB (Unlocked) on 5/12/which was offered with a T-Mobile SIM CardMr [redacted] is stating that the Entertainment Kit was included on his order but was removedThe E-Commerce Group does not have the ability to remove an item from an orderE-Commerce can only submit a cancellation request for a product that is included on the orderWhen a product is cancelled from an order, the product will still be displayed but with a ""cancelled"" statusThe product was never included on Mr [redacted] 's order, so a cancellation request could not have been submitted for the Entertainment KitIn addition, the Entertainment Kit offer would have had to be added to Mr [redacted] 's cart before completing the order to be able to redeem the offerAn E-Commerce agent reviewed Mr [redacted] 's order and the Entertainment Kit was never added to the cartE-Commerce does not have the ability to add a promotional offer to an existing orderThe Entertainment Kit was being offered from 5/03/- 5/16/17, unfortunately Mr [redacted] will not be able to submit an offer claim for this promotion In regards to Mr [redacted] receiving an IPhone SE mobile device instead of the Galaxy S64GB (Unlocked), the Returns Group sent Mr [redacted] a return label; reference Return Tracking number(s): [redacted] on 6/17/for the IPhone SE mobile device and T-Mobile sim cardThe E-Commerce agent informed Mr [redacted] on 6/17/that a return label was sent and to proceed with the return of the products to avoid the label from expiring Mr [redacted] also requested a replacement for the orderThe E-Commerce agent spoke with the Returns coordinator when the first complaint was received and was informed that a replacement would not be able to be accommodatedE-Commerce would only be able to process a return and refund for the productLastly, Mr [redacted] confirmed he received the return tracking number for the return label for the IPhone SE mobile device however he never used the return label and the label has now expiredBased on the information provided by Mr [redacted] and in conjunction with what we have in our system, regrettably no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refund for the Notephone Our system shows a refund in the amount of $946.86; reference Txt# [redacted] was issued on 4/06/for the device Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent assigned to the claim spoke with Mr [redacted] on 10/18/to discuss the case The agent informed Mr [redacted] that a service request; reference Txt# [redacted] had been submitted on 10/17/(prior to him filing the Revdex.com complaint) and needed confirmation that he wanted to proceed with service Mr [redacted] confirmed with the agent that he would be proceeding with service on the unit An ASC agent has been in contact with Mr [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We are contacting you in efforts to retrieve your unit for evaluation In order to provide a resolution Samsung will need to evaluate your products We will need to request a UPS E-label be sent to your email address for shipment of the device to Samsung You will need to place the phone, battery and charger in the box and drop off the package at your nearest UPS location (not a drop box) for shipment Please remove any SIM, SD card or additional accessories used with the handset prior to shipment Please also note, the unit may have to undergo a software reflash during evaluation which will result in a loss of data if it has not already been backed up to external source Upon receipt of the handset we will begin evaluation and provide repair or replacement under the Samsung Standard Limited Warranty, or contact you if additional information is required Turnaround time for evaluation and resolution to be provided is typically 5-business days upon receipt of all products If you are in need of a device during this time we would suggest contacting your local carrier for possible loaner availability If you can please confirm your physical mailing address we will have the RMA processed on your behalf

Upon further review of Mr[redacted] ’s concerns regarding his washer We do apologize for the delay in resolving his concerns A full refund has been submitted under transaction # [redacted] For any questions or concerns please contact Alicia @ [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that even though this damage is considered physical damage we will authorize a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI'm only saying I agree because I have no other choice Samsung says it will not honor the television so what else is there to do? I still feel like they should honor the price and so do alot of the people I knowAnd samsung definately could have made a better offer than a $ecertificate Because of this samsung has lost a good customer! Regards,

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe apologize that the customer is disappointed in the customer service that he received and the productSamsung has a reputation for building quality products and makes every effort to meet all customer expectationsWe understand that the customer has an issue with their television and were looking for some assistanceUnfortunately, due to the length of time the unit has been out of warranty (warranty expired 02/2013), there are no additional accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I find it ridiculous they state that I need to purchase an additional upgrade to make my TV function as it should Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been set up for a refund under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Nothing was handled, a week after complaint a rep calls and says nothing they can do but reschedule me for ANOTHER WEEK OUT! rediculousHad a company to repair and guess what? It was the same power wire going to the drain pump that has broken off other times making this the 3rd timeOver a month of doing laundry at the laundry mat waiting over a month for a tech to come out and resplice the line againThis unit has been nothing but trouble since day and I've sank hundreds in repairs for the same issues the recalled items caused Regards, [redacted]

Samsung has reviewed [redacted] complaint in regards to a refund for his television Our system shows a refund request in the amount of $580.88; reference Txt# [redacted] was submitted for the unit The refund has been approved and will be issued once the unit has been confirmed to be picked up by the trucking company [redacted] will be contacted by the trucking company to schedule the pick of the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case