Samsung Electronics America

I am rejecting this response because:How can a settlement/recall expire? How about backing the product and the company? We did not cause this problemWe spent $3,on this and the product failed

After listening to my complain after couple months, Finally this RUDE tech [redacted] showed up today around pm EST and as I was talking to him over the phone and explaining that I have been running after Samsung/Home depot and guy who installed the unit for me, This RUDE tech from Samsung did even listen to me and gave phone back to my father and told me "I'm not going to argue with you" really?I will surely escalade this matter as right now nobody seem to accept responsibility of fixing this equipment and I'm getting so much mental tensionI will file exact same complaint against home depot as well for making my life/my partially disabled stroke survivor wife/ my kids life miserableI have paid $and do not deserve this!! this equipment is still under manufacturer warranty.Please let me know if this hectic issue which is giving me so much additional mental tension is going to resolved soon or do I need to contact Court in this regard?

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order to receive refund the product must first be returned At this time Samsung is working diligently to complete the process for product return Return instructions will be provided as soon as feedback is available.Thank you

I am rejecting this response because: I bought a EVO 500GB on 2/26/from Amazon.com and learned of the read speed degradation bug present in the entire line of 840/EVO drivesSamsung will not release a fix for the regular drivesSamsung released a supposed fix in October that failed to resolve the issueThey again acknowledged the issue and say a fix is in the works, but I have little confidence that anything will be resolved without harming the drive's longevityIt's been almost months since the issue was made public and there still isn't a resolutionSupport has been unaccommodatingThere is a design flaw in the product line and a replacement will not resolve anything At this point, I'm requesting a refund of the full purchase priceIf denied, I will be filing a small claims case and for the full purchase price as well as additional time and expense incurred Regards,

Upon further review of the customer’s file, E-Commerce has contacted the customer and is processing the replacement black ink cartridgeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I have yet to receive any explanation of how the damage to the television is physical damageNot only this, in the email I received from Samsung, I was accused of concealed damageThe damage was found inside the television when it was first removed from the undamaged box with the intent of being installedThere is no indication of damage found on the exterior of the television or in any of the packaging, but simply a large bulge and subsequent crack from insideI cannot even begin to think what I could even do to the television to cause this kind of damageAlso, given the history of complaints seen on this and other websites dating back to 2010, a repeated issue of thermal expansion has been seen, which seems to more than explain the type of bulge and consequent growth of cracks.I'm attaching some of the pictures I sent to Samsung as a reference; I wish I could show more, but the system won't allow it.Regards, [redacted]

I sent back the used Sand with the return shipping label that prize logic providedI then called and spoke to a prize logic rep who told me there is not aNY Swatches waiting for me that they are back ordered and may take at least another weeks for me to receiveI submitted for the Swatches on March 11, and according to samsung terms and conditions then I should have had the watches within to weeksI received the used watches over months laterThey said to return the used ones for new ones...it should not take at least another month for them to replace it Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate direct contact will be provided to customer with resolution for this matterThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDBP/XAAWe have offered the customer to set up a free of charge diagnostic to determine is issue is within the sealed systemThe customer has accepted our proposed resolution and we have set up service for the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com:Jasmine of Samsung originally reached out to me leaving a message to return her message at ###-###-####, extension #*** I could not reach her Friday (either busy or left for the day) When I tried again Monday (10/5), the extension no longer worked When I went to the operators/customer service regarding this, I was informed that they had a new phone extension system installed over the weekend and all of the old extensions no longer worked In addition, they could not provide me with any extension or redirect my call to the appropriate person In any case, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that a replacement remote would be a satisfactory solution for me Thank you!

We appreciate your correspondence and allowing Samsung the opportunity to review your claim 11pt"> Under the coverage section of the Samsung warranty it clearly states physical damage is not coveredSamsung is not stating that the LCD damage has a direct effect on the battery issue, however, Samsung is stating all symptoms or physical damage must be addressed before a device can leave the repair facilityEach unit must pass a quality check and if the physical damage were to remain it would not pass this check pointWithout repair of the LCD, Samsung cannot address concerns related to the battery If you would like to return the phone for repair, payment would be required to repair the LCD as well as resolve the battery concernsPlease contact Samsung Customer Support at [redacted] to arrange a new service ticketShould you decline service through Samsung Warranty we must refer you to your Service Provider directly for possible resolution Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTwo days after I filed the complaint, I received calls from the Exchange Dept and from Corporate headquarters apologizing and indicating that I would receive a replacement It arrived this afternoon, I hooked it up and it is working! Thank you for your assistance in this matter

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have reviewed the customer’s history and there are currently no previous service transactions on fileWe have advised to the customer that we can offer a one-time parts and labor accommodation if repaired through an authorized Samsung service providerSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costThe customer has accepted our offer and we have set up a repair service for themWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F8000AFXZA Samsung has set up service for the customer and it is scheduled for 8/26/between 10-2pmWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his dishwasher Our system shows service was set up for 3/15/17; reference Txt# [redacted] for the unit However, Mrs [redacted] advised the agent handling the claim on 3/23/that the unit still had the same issues The agent responded to Mrs [redacted] dissatisfaction with the service and offered to review the claim for possible accommodations The agent requested a copy of the BOS (Bill of Sale) required for further review An email was sent stating: Samsung requests a copy of the receipt to review possible accommodations available As stated in the warranty guidelines, the original dated BOS must be presented as proof of purchase for warranty assistance Once the agent receives the BOS, they will contact Mrs [redacted] to further discuss possible accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

This is a SIX HUNDRED FIFTY dollars phone, that after weeks the screen cracked.And you can see I did nto drop the phone because there is zero scratched or scuff marksI am not paying you anything so please fix it for free or return my phone ASAP

Our records indicate a new promotional code was issued which resolved this matter.Thank you

Upon further review of Mr [redacted] ’s claim we apologize for any inconvenience however there will be no further accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: Samsung told me I had to pay for service call from Samsung dealerI have already paid $for service repair man to tell me the problemI like the dyer...will not buy anymore Samsung products Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her refrigerator Our system shows a refund in the amount of $2,065.19; reference Txt# [redacted] was submitted for the unit for approval Ms*** was advised that product is under review, and to hold on to unit until receiving further instructions If the unit has been disposed of, the offer will be voided The refund has been approved and a Refund/Compensation payment method website link e-mail was sent on 9/11/to the email on file requesting Ms [redacted] preferred payment method A Response Required for Refund Process e-mail was also sent with the acceptance document attached, along with instructions that are required to proceed with the refund An agent from the Refunds Deptattempted to contact Ms*** on 9/12/and again today, 9/14/requesting her preferred payment method but was on successful in reaching her Please have Ms*** either return the agent’s call or submit the payment method request online from the link provided If Ms*** hasn’t done so already, please have her send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case