Samsung Electronics America

Samsung has contacted the customer regarding their dishwasherThe customer confirmed she repaired the dishwasher herselfThe customer confirmed her unit is working properlyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding her refrigerator has been reviewed an additional time per customer rebuttal requestWe have offered the customer a refundThe customer has agreed to our accommodation offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have explained to the customer that both warranties cover failure in parts/workmanship of the product, and not physical damageExplained we typically would refer back to the retailer but believe that Walmart is not taking back the unit because it has been a full year since purchaseWe advised it is not for us to say how the damage occurred but that the product did not cause the damage itselfWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you This information helps to confirm that this was not a warranty exchange, but a direct online purchase and return The complaint has been forwarded to the proper parties for reviewPlease allow 24-business hours for follow up.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerResearch shows this unit’s original month manufacturer’s warranty expired on or about 11/based on the information currently on fileWe understand that the customer has been advised there are no accommodations available for this unit; although this is accurate, we have offered an exception in this caseSamsung has offered the customer a one-time out of warranty part(s) accommodation if repaired through an authorized Samsung service providerWe advised that with this accommodation the customer will be responsible for any associated trip or labor/feesThe customer accepted our accommodation offer and we have set up a repair on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is BEYOND satisfactory Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I paid the price listed on the website and the funds were collected by the business right awayAdditionally, business confirmed the order placed by sending a confirmation few hours laterDuring this transaction, they also collected and have my personal information now Regards, [redacted] ***

Samsung has reviewed Mrs [redacted] claim in regards to her washer The agent handling her claim spoke with Mrs [redacted] on 3/20/and she informed the agent that she needed the rebate form to submit the rebate for the recall washerThe agent asked if she had access to log onto the TLW webpage but she stated that her computer was currently down so she could not print the formThe agent sent an email to Stericycle division on Mrs [redacted] behalf requesting to have a blank rebate form mailed directly to her The agent informed Mrs [redacted] she will receive the form via USPS We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherWe understand that the customer is seeking assistance for odor in their dishwasher and request the seal/gasket be changed under the terms of the warrantyRespectfully, the technical reports show maintenance, not product defect, have caused the symptom and complaintTherefore, the gasket will not be covered by the Limited Warranty as defect has not been identifiedAlthough Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain house is connected to the garbage disposer, from which food can get backup into the drain hoseWhat would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defectWe understand there were added concerns about the part that was order but not installedThis was noted but this part nor changing it would address the symptomThere is no such evidenceWith this being said, warranty will not be covering the cost of any further repair requests to address the odor symptomWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionAfter further review of the file history and photos, the television has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dryerIn regards to the recall of the washer, the dryer is not included in the voluntary recall programThe dryer has its own individual limited warranty and is not associated with the recallWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order for Samsung to provide assistance we will require the Gear Live be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution If the product is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueSamsung does not require the consumer to pay shipping cost, this cost is covered by Samsung Our records indicate a UPS shipping label was emailed to you on 7/12/for shipment of your product to the repair facility (UPS Tracking #: 1ZE [redacted] 887066), Service Ticket # [redacted] We ask that you please utilize the label so that we may receive your product for evaluation, and have a resolution providedSamsung will not be able to honor a request of replacement or refund, again our obligation is repair serviceThank you

Samsung has contacted the customer regarding their dish washerUnfortunately, due to the unit being out of warranty there will be no accommodations face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his printer The agent who handled his claim spoke with him on 3/30/and he stated that he was finally able to submit a service request; reference Txt# [redacted] for the printer the previous nightAn E-label was sent; reference UPS tracking # [redacted] to send in the unit We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung contacted Mrs [redacted] in regards to her washer and dissatisfaction with the agent that previously handled her claim We first offered her SRA exchange which she refused and accepted the offered for a full refund plus tax in the amount of $757.73; reference Txt# [redacted] Mrs [redacted] informed us that she purchased a Bosch dishwasher and we advised her that Samsung would not be able to compensate her for the difference in price She understood and was happy with the resolution offered today We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to her refund Our system shows E-Commerce will need verification from the warehouse regarding the Fully immersive Gear VR experience being returned Ms [redacted] placed both the Fully immersive Gear VR experience and Galaxy S8+ 64GB (Verizon) Orchid Gray under one return tracking number allotted for the phone only; the warehouse confirmed receipt of the phone This process is the delay in the refund issuance for the Samsung.com order Incidentally, the device was returned to Ms [redacted] and E-Commerce will now need approval from the warehouse to send the phone back We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their unitAs per notes on file the unit has been repairedDue to that there will be no accommodation for an exchange at this time We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the order was suppressed by [redacted] ; we are working to resolve the customer’s issueWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe have received the replacement watchThank you for your help with this Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have received the refund for the washer transaction ID ## [redacted] I have not received the refund for the dryer and everyone who I have been in contact with is ignoring meI have tried to contact [redacted] - ###-###-#### ([email protected]) and [redacted] W- ###-###-#### ( [redacted] ) [redacted] is the individual who confirmed that the dryer would be refunded and she has not provided me with a transaction ID for itThe previous Revdex.com response did not even acknowledge all of my issues as I had specified I was waiting for a refund for both which has been agreed to via our correspondence on the phone as well as via the Revdex.com Regards, [redacted]