Samsung Electronics America

Samsung has contacted the customer regarding their concerns with his television The agent has provided Mr [redacted] with a day warranty extension and has been advised that should any issues arise to contact the agent directly We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSDWe have attempted to contact the customer via telephone and email to discuss their complaint with no successIf you speak with the customer please have him contact us directly to discuss his complaint by replying to us via email or sending us an email at: [redacted] and/or contacting us at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday Thank you

Upon further review of the customer’s file, the customer was offered $e-gift card and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding the customer’s Note The customer has been advised of the Note recall online website link and no additional accommodations are available outside Samsung’s termsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim size="3">Please note that under the coverage section of the Samsung Standard Limited Warranty it clearly states that physical damage is not covered Under warranty payment for repair of the LCD would be required in order for Samsung to provide resolution Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in return For more details on a possible exchange, please contact your service provider To continue with repair please contact Samsung Customer Support at [redacted] Thank You

Samsung contacted Mr [redacted] to inform him of his options of either an exchange rebate or the recall repair with the one year warranty Samsung sent Mr [redacted] the rebate form to fill out and send back to us to begin processing Up to date, we have not received any documentation from Mr [redacted] for the rebate or any further contact for the recall repair option We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the customer has been submitted to receive the return label in order to retrieve the defective televisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Please be advised that upon our review, as of 4/18/three Service Tickets were processed for the evaluation of your existing chargers ( [redacted] )At this time you were also emailed UPS E-labels for shipment of these products to Samsung ( [redacted] )Per warranty in order to receive warranty service the original products accompanied by the purchase receipt must be received prior to authorization of any replacementYou were informed by the agent that the repair technician will make the final determination regarding replacement of your chargers; and if the products are out of warranty or physical damage is found, the items will be rejected and returnedWe do suggest for future to purchase accessory items from the official manufacturer, or Service Provider retail store to make the exchange process seamlessSamsung would consider this matter closedThank you

Samsung has reviwed Mr*** [redacted] complaint in regards to his dryer Our system shows a refund check in the amount of $559.20; reference Txt# [redacted] was issued on 9/12/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Mrs*** regarding her concerns about her washer Mrs [redacted] was advised of the options that are available for the recalled washer and was made aware that the repair option does also carry an additional one year warranty At this time Samsung will not be able to honor the request for exchange or refund, however Mrs [redacted] may reach out to Samsung if she decides to move forward with one of the TLW recall options We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

As per Samsung E-commerce division an investigation was opened with [redacted] and the carrierUnfortunately we did not get a resolutionAs Mr [redacted] did not pay anything for this order, because a promo code was used so he was not chargedE-commerce will be sending Mr [redacted] a new code since they are not able to refund anything We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Complaint: [redacted] I am rejecting this response because:Nothing was offered I want a refund as they promised they would not update my firmware from to which they did I told the man who I entered into a verbal contract with that if they were going to update my firmware refund my money and cancel the order he assured me that no update would occurMy phone went to the with on it and came back with Regards, [redacted]

We do apologize for any inconvenience this has caused, but again must confirm the results of our technician’s evaluation Due to the void of warranty Samsung would be unable to provide resolution.Again we would suggest contacting your local service provider for possible resolution to this matter.Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has confirmed the issue has been resolvedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to the grates for her range Our system shows that because the unit is out of warranty, we had to process a FOC Part request which was approved The parts were shipped on 02/24/and delivered on 02/27/17, reference Trk # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Ms***:Thank you for providing your order number which helped to further assist with your case Our system shows a full refund in the amount of $275.00; reference Refund # [redacted] has been issued Please allow 3-business days for the funds to reflect in your accountWe apologize for any inconveniences and delays you may have experienced with this case Sincerely, Samsung Office of the President

As previously informed we are currently investigating this matter to determine status as the replacement request was processed You will be provided an update as soon as feedback is available

I am rejecting this response because: If this problem occurred on my tv a year ago it would have been coveredI thank Samsung for covering the cost of parts but the repair cost $All people whose tv's became defective during the lawsuit/claim got the repairs coveredJust because my tv wasn't defective during the suit should not mean it doesn't get coveredThe repairs should be covered for the defective tv regardless of when the malfunction occursSamsung should back their products

Samsung has contacted the customer regarding their washerThe customer has been educated on the Voluntary Recall Program options availableWe have attempted to follow up with the customer but the customer was not availablePlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon review of the customer [redacted] ’s Revdex.com rebuttal addressing their concerns regarding their washing machine The customer was offered a free of charge repair and according to our files has been set up for service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you