Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:The promotion did not stipulate that it was on a first come first served basisI believe that if there is limited supply of headphones, that an alternate or a credit equivalent to the price of the level one headphones be provided to myself as fulfillment to the bonus program Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T320NZKAXARWe contacted the customer but have not heard back from himWe would like to offer an exchange but need his approvalIf you speak with the customer, please have him contact Ms [redacted] [redacted] via telephone (###-###-#### press then Ext10679) or email (b.***@sea.samsung.com)Please also inform the customer to retain the unit due to having to ship the unit in for the exchange to be completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been informed the product is unfortunately outside of the Samsung.com day return policy and a return cannot be set upThe customer has been advised to contact Samsung Technical Support line so that our cellphone department can provide further assistance due to year warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: my service is still unresolved and SAMSUNG is still not fixing the issues? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Subject to confirmation for the release of the $double charge as stated by SamsungI will contact my bank as stated by Samsung Had they responded properly and judiciously to my complaint, this should have been resolve right away instead of them dragging this for a long time Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:SAMSUNG used aftermarket parts to repair my SAMSUNG GALAXY S6, thus voiding the warrantyThey did not offer an explanation as to why they did not usethe proper parts to repair my phoneSubsequently, VERIZON issued a dollar damaged device feeI told Verizon that unless they removed the charge, they would lose me as a customerEven though they were not at fault, Verizon resolved my problem..Why should Verizon be responsible for Samsung's mistake? Samsung's answer was that since [redacted] removed the dollar charge- no further action is necessary on the part of SamsungReally? Nothing? Not even an apology.? I am convinced that when the appropriate people from Samsung hear what happened to me, they will take action I have no faith in their customer service,and products Regards, [redacted]

Samsung has contacted the customer regarding their washerWe have educated the customer on the voluntary recall program options availableUnfortunately, the customer isn’t satisfied with both optionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent assigned to the complaint spoke with Mr [redacted] on 9/07/and informed him that due to technology advancements, no further evolution kits were being made after The agent explained that the hardware has been integrated into the design of the television Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim again in regards to her phone Our system shows that the receipt on file for device is not from an authorized seller (LTE Warehouse on [redacted] .com) and the device has been deemed out of warranty If Ms*** can provide a valid receipt for the device, then the ruling will be revisited at that time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her rebate Our system shows a rebate check in the amount of $(including $Haul away fee); reference Txt# [redacted] was issued on 5/08/for the unit Please allow 5-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5300FXZA Samsung has offered the customer an exchange We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have been trying to contact Samsung before and After my Business trip and they are not responding to me Would you please re-open this case Regards, [redacted]

I have been contacted by Samsung and received the items I was supposed toComplaint # [redacted] has been resolved thank you for your assistance

Samsung has contacted the customer regarding their concerns with their RefrigeratorThe customer was offered $reimbursement of items lost during the repair processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to her replacement charger Our system shows the agent assigned to the claim attempted to contact [redacted] on 2/14/and again 2/15/by phone but was unsuccessful in reaching her The agent followed up the last call with an email informing [redacted] that the charger was shipped; reference Txt# [redacted] and provided the [redacted] tracking # [redacted] which shows it was delivered on 2/19/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: This device is a lemonI have had to send it for repair times alreadyI have asked that it be replaced with a new device - the same deviceI am klnot trying to get a better phone or an upgradeI just want a working device that I don't have to send off constantlyMy wife is pregnant and I depend on my phoneI don't have confidence in the current device that I will not miss a dire emergencyPlease do the right thing for this long time Samsung customer Regards, [redacted]

Upon further review of the customer’s file, we have informed the customer the refund has been processed as of 1/9/and it takes 7-business days to receive the checkWe also provided the customer with contact for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrand Mrs [redacted] complaint in regards to their television Our system shows that initially an exchange request; reference Txt# [redacted] was submitted for the unit Agent from The Exchange and Refunds Deptmade several attempts to contact Mrs [redacted] but was unsuccessful in reaching her Mrs [redacted] called in today 9/14/and an agent submitted a refund request in the amount of $517.79; reference Txt# [redacted] due to no coverage in the area to service the unit for approval Once approved, Mror Mrs [redacted] will receive several emails through the refund process updating them on the status of the claim Mror Mrs [redacted] will also receive an email with the acceptance document along with instructions on how to proceed with the refund Please have Mror Mrs [redacted] send in the acceptance document along with all required information at their earliest convenience in order for the refund to be processed in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been provided a promotional code so he may purchase the product at the original advertised priceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent who handled the claim offered for Samsung to cover the parts and labor the repair; reference Txt# [redacted] which was completed on 7/26/on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case