Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer has advised to us that currently her unit is working however it was her 3rd repairSamsung understands the interruption of service of a refrigerator is, at best, an inconvenience, and we sincerely apologizeHowever, the unit is ineligible for any accommodations, since it has been confirmed operationalWe have requested for the customer that moving forward that they contact us directly if the same symptom returnsRegarding the food loss claim, our records show a courtesy accommodation has already been extended and reimbursement was authorized in JanuaryRespectfully, food compensation is not included in the terms of the warranty and are typically not eligible for reimbursementHowever, we understand it was offered once, we will continue the offer today but must note the unit will not be eligible for any father food compensation claimsWe have asked for the customer to please provide a list of foods and their cost for considerationCurrently, we are waiting for the customer’s replyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that the information provided to him by our call center is accurateWe explained that his television model was not included in the settlement mentioned and the settlement has no since expiredWe additionally explained that his limited one-year manufacturer’s warranty has expired as of approximately 01/and that we will not be able to honor his request for compensation due to the fact his unit is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding the refrigeratorThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Please DO NOT buy Samsung appliances I replaced my Sears after years with never having a problem but bought Samsung because I wanted stainless steelAfter years I have had all appliances serviced--Stove , Refrigerator, Microwave, and Dishwasher I wrote them a letter and of course I did not get the warranty so I was out of luck They are the worst appliances ever! Please do not waste your moneyThere is just my husband and myself so they do not get alot of wear and tear

Samsung has reviewed Ms [redacted] claim in regards to her washer Our system shows the agent who handled the claim spoke with Ms*** on 6/21/and informed her that the unit is OOW (Out of warranty) and she will need to find a local servicer to service her unit Ms*** told the agent that [redacted] ASC told her that her bearings needed to be replaced The agent informed Ms*** that the year warranty on the unit is for the motor part only and nothing else Ms*** stated that the *** tech told her that the motor will not work unless the bearings are replaced as well The agent advised Ms*** that Samsung would need documentation stating the motor needs to be replaced in addition to the bearings The agent informed Ms*** of *** parts but she stated that she will not call them The agent advised Ms*** that if she can prove that the motor was replaced, Samsung will reimburse her for the motor part only Ms*** told the agent that she will not have the unit repaired and will move forward with a different washer before ending the call Regrettably, no accommodations can be made for this claim at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has confirmed ATT Gear Sbands are available for replacementA new service ticket has been processed for shipment of the new bands.Samsung would be unable to authorize monetary compensation as it relates to the Gear S2.We do apologize for any inconvenienceReference Service Ticket #: [redacted] Thank you

Samsung is currently reviewing the history of the repairs for customer as well as verifying with the repair center on the device received Customer will be contacted Monday 2-8-after verification of the history of device and the condition in which the device was received

I was still never contacted by this company other than through this complaint and feel that if I had no filed this complaint the issue would still not be resolvedI have finally received what I was originally suppose toBut would like to know what, if anything, that Samsung is going to do to make this right besides a luke warm apology Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is very unfortunate for Samsung that they shipped the item only two days after contacting Revdex.comIt should not have happened this wayThank you, Revdex.com!Thank you, Revdex.com! Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows the agent handling the claim spoke with him on 5/12/to inform him that based on the information in his file, it shows that he purchased the unit as is with no Samsung warranty The agent referred Mr [redacted] back to the retailer for further assistance No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: It is not true.I have submitted copies of transcripts of complaint and responses attached above.Phone calls were not recorded Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung Blu-RayWe were unfortunately unable to speak with the customer directly as we were unable to reach her via email and/or telephoneWe would like to offer her a one-time free of charge repair accommodation if she is still having issues with the productIf you speak with the customer please ask her to reply to our email or contact us via telephone at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr*** claim in regards to compensation for his damaged clothes Our system shows the agent handling the claim, submitted a compensation request in the amount of $on 5/30/for the damaged clothes We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the complaint spoke with Mr [redacted] on 8/18/and advised him that based on the information from the previous repair (reference Txt# [redacted] ), the unit has been deemed physically damage which voids Samsung’s warrantyThe agent further advised Mr [redacted] that all the information he provided had been reviewed and due to the excessive damages, this would be considered either concealed or physical damage The agent went on to explain that Samsung cannot stipulate how the damage occurred, we can only go based off of our observation and the photos providedRegrettably based on the information Mr [redacted] provided and in conjunction with what we have in our system, due to the physical damage to the unit, no accommodations made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] complaint in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $225.00; reference Refund number [redacted] was issued on 9/28/for the Tracharge Please allow 3-business days for the funds to reflect in the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NE594R0ABSR/AAWe have addressed Ms [redacted] ’s concerns and have setup a service to have the product evaluated and serviced if need beWe also advised that if it is deemed as cosmetic damaged that Samsung would cover the trip/diagnostic for both parts and labor under the warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that based off of records, his unit is out of its one-year limited manufacturer’s warranty therefore Samsung can have a service center evaluate the unit however it would be typically at the customer’s expenseIn an effort to resolve this complaint, we offered the customer a one-time free-of-charge repair accommodation but did advise however that he will be responsible for any future claimsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs Per Prizelogic, the customer has been stuck in the appeal process because the IMEI is marked invalid However, the device appears to be valid to me, so I will forward this customer’s information to AT&T for an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Bianca from Samsung was very helpful Regards, [redacted]

Upon further review of the customer’s file, Samsung contacted E-Commerce regarding the backorderAs per E-Commerce, we understand the customer’s frustration with the backorderHowever, we cannot make the inventory arrive any soonerIt is expected to ship about 3-weeksWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you