Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their TelevisionThe customer has been offered a cover free of charge parts & labor for the TelevisionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has DONE nothing to service me the customer or to stand by its product and its warranty This is a perfunctory response that serves absolutely no purpose except for Samsung to say they've responded to my complaint The fact of the matter is SAMSUNG REFUSED to service my dryer even though it is still under warranty Samsung invented every excuse possible to NOT honor the warranty I bought a double stacked Samsung washer and dryer from [redacted] and [redacted] made sure to tell me that my appliances were under a year manufacturers warranty but they did not tell me that the warranty is useless because Samsung REFUSED to service my inferior ( TWICE BROKEN ) dryer because they REFUSED to unmount it Samsung said I, a year old man with medical and health issues was responsible for manually taking down a pound dryer from feet in the air because they did not want to be liable for anything Great! How nice of Samsung to stand by their product, their warranty and their customer who got a RAW deal from a broken down piece of garbage dryer that has already broken down twice while under warranty Samsung told me that they did not install the washer and dryer and I would have to go back to the store that installed it because they installed the appliances and not Samsung Way to pass the buck Samsung! Is it not YOUR MOUNTING BRACKETS [redacted] used to install the appliances? ARE THEY NOT YOUR INSTRUCTIONS AND YOUR DESIGN but [redacted] is responsible??? So you're just another corporate cartel? Okay fine, I called [redacted] to see if they could unstack my dryer because Samsung refuses to do the right thing [redacted] would not do it because I was told the Washer and Dryer were still under warranty but the mounting bracket was not under warranty and they would charge me $to unstack it and another $to stack it back Really? so $I have to pay to do Samsung's and [redacted] job and where is this Warranty that they make SURE TO ANNOUNCE in order to sell this garbage they call appliances Where is the customer in all this? So how nice that Samsung says they've called me to service my dryer BUT NO WHERE DOES SAMSUNG PUT IN THIS RESPONSE THAT I COULD NOT ACCEPT THE SERVICE CALL BECAUSE I HAD NO WAY OF UNSTACKING THE DRYER AND THE REFUSED TO SERVICE MY DRYER AND HONOR THEIR WARRANTY BECAUSE THEY WANT ME THE CUSTOMER TO DO THE MANUAL WORK FOR THEM! I WANT MY MONEY BACK!!!! I WILL NEVER BUY ANYTHING SAMSUNG AGAIN AND I WILL NEVER BUY ANYTHING FROM A CARTEL CORPORATE OPERATED STORE! Regards, [redacted]

Samsung has made several attempts to contact Mr [redacted] and have been unsuccessful in reaching him The 1st attempt was a call to the phone number provided [redacted] at 11:20am leaving a message on voicemail, followed by email to [redacted] The 2nd attempt was another call to phone number [redacted] at 5:pm leaving a message on voicemail, followed by email to [redacted] A final attempt was by email to [redacted] informing Mr [redacted] we have tried several attempts to reach him with no success We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows on 4/28/17, the agent handling her claim submitted a refund request in the amount of $575.55; reference Txt# [redacted] as an accommodation for the delay in repairing the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me enclosed I have copied the reply by A rep.of [redacted] , assuming this I correct and I receive two rebates as stipulated ,that will satisfied this claim Regards, [redacted] Dear [redacted] , Thank you for your inquiryWe have issued one rebate for $and an additional rebate for $We appreciate your patience and apologize for the confusionThank you [redacted]

As previously advised, Samsung cannot honor a free of charge repair for the deviceThe extent of service to which Samsung can provide would be the discounted repair offer of $70.36.Based on your instruction, a notification was sent to the repair center to return your product unrepaired.Thank you

Our files indicate that the customer’s request regarding their Samsung microwave has been reviewed an additional time per customer rebuttal requestBased off of our customer service records, we show that the customer’s refund acceptance documents were received on 2/and a refund has been since issued on 2/19/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concernsSamsung believes in building quality products and we apologize that all of your expectations have not been metWe value our relationship and are committed to providing the highest level of service simply because our customers deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and proceduresPlease contact us if you should have any other concerns you would like to bring to our attentionBest regards, SEA Office of the President

Upon further review of the customer’s file, a Samsung representative will be contacting Ms [redacted] regarding her Washing MachineWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to [redacted] Thank you

Complaint: [redacted] I am rejecting this response because I have sent Samsung a copy of the billlnof sale since 12/26/ It's always an excuse and I will like to have my case paid of because it's been monthsIt's always somethingI want to be paid, I was told that when I purchased I would be provided the original sticker price and now being told something different Regard, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] This has not reached resolution as of yet, I will return to [redacted] again and ask them to reprint another receipt with their name on the top so that I can send that to Samsung Should they continue to choose not to repair my Gearfit then shall I file another complaint, or do we leave this one open? Thank you for your help with this

Upon further review of Mr***’s case at this time the resolution will remain the sameMr [redacted] was offered a parts accommodation and he is responsible for the labor Mr [redacted] has sent in emails to our representative stating he will share his experience with others in an attempt to get the resolution changed Mr***’s unit is out of warranty as of 12/and does not qualify for any accommodationsHe was offered the parts accommodation as an attempt to cover the more expensive part of the repair, especially if a panel needed to be replaced We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

I am rejecting this response because:My charger isn't fast charging but will slow chargeIt is under warranty so I fail to see why I must send it in before receiving a replacementIf I send it in then I am unable to charge my phone at allI will then, with a few hours, will not be able to use my phone until company replaces chargerI pay for my phone service and should be able to use it I am not trying to rip off Samsung but they treat me as if I amI am the one being punished for defective equipment Regards, Mary Thomas

I have contacted the news regarding the incidentThey will be hearing from them soon Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

in part because the service provider in [redacted] is not aware of any service request from Samsung on my behalfSamsung has been more pro-active in calling me to resolve this issueThey told me to wait two business days to hear from the provider they referred toNow that the time has expired, I called the provider that Samsung left for me, but they claim not to have received a service orderI am now trying to reach Samsung again to have them re-issue the work order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, However I want to make it clear I do not want the same model I saw that model is going to be discontinued from where I purchased it atThe agreement was credit for the price I paid to go towards any other washer of my liking Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The information that Samsung has provided is factually lacking in detail and is intended to paint their company in the best possible light The facts of this case are that Samsung was aware of issues with this washer in the fall of 2015, they continued to produce and sell those units despite those concerns and I bought my unit on Feb25, Samsung made consumers aware of an issue in September of and only after several phone calls and emails did Samsung offer me a refund of the purchase price of my washer Samsung did not offer me this through initial conversations with them At the time they made this offer I asked about reimbursement for delivery, installation and accessories as these are standard parts of buying a washer that I just paid for 6-months ago Samsung has declined to do that and this is where our disagreement is They sold me a unit they knew had issues, this unit is practically brand new and I think what I am asking for is more than fair given this circumstance I do not feel it is fair as a customer that I should have duplicate expenses for accessories, installation and haul-off/delivery since they could have prevented this issue by pulling these washers off the market Furthermore I bought this unit on sale and Samsung is only offering to refund me the sales price which means I would have to wait for a sale to find a comparable washer that would work, if I could Once again I feel the fair thing and the right thing to do is for Samsung to give me 2-options of comparable washers and handle all expenses related to install and delivery, etc This could be done through a local dealer and they could probably negotiate the extra costs down to where it would be similar to giving me a refund but they chose not to I will not accept their low offer, it is not a fair offer and puts a financial strain on myself Furthermore the case number referenced by Samsung in their reply is incorrect, the correct case number is # [redacted] Regards, [redacted]

As per Samsung e-commerce division we apologize for any inconvenience you may have experienced regarding your recent order After a thorough investigation, your order was cancelled because it was placed with a promo code that was provided to a certain customer who participated in our SamsungPay promotion Since the code has already been used by that certain customer, we are unable to honor that same promo code for other consumers We apologize again for the inconvenience Thank you for being a valued Samsung customer

Our files indicate that the customer’s complaint regarding Model # GT-N5110ZWYXARhas been reviewed an additional time per customer’s rebuttal requestWe have offered and processed an exchange for the customer but also explained that should the replacement unit exhibit the same symptoms, it will indicate local connection conflict and the unit will not be exchanged againWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Because I can not send this stupid product for repair for my whole lifeVery poor customer service.I called [redacted] and they sent me a replacement phoneThank you [redacted] This is my last experience with Samsung products.very dissatisfied Regards, [redacted]