Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SEK-2500U/ZAWe have resubmitted the no charge parts order for the customer and have coordinated with our parts department to ensure that the customer receives the correct partWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung did not fix the problem of the spinning tub detaching from the washing machineThe "fix" only keeps the explosion of the machine within the unitFurthermore, they would not budge and increase the amount of $to go buy another washerI also just learned that even after the "fix" I can no longer legally sell my machineThis proves to me that this isn't a fix only a way to limit liability exposure from a poorly designed product Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that from the information provided the unit is operating properly and the current issue appears to be with the connectionsWe recommend further technical assistance however the customer declined this accommodationWe additionally added that Samsung will not be able to honor her request for a replacement or a refund as the unit is in working condition and Samsung’s limited one-year manufacturer’s warranty is for service; warranty expired approx in 11/We once again offered additional technical assistance for troubleshooting however the customer has declined our proposed accommodationsService will be the only option at this time unless an authorized repair service technician determines the unit cannot be repairedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr***’s claim, the agent handling the claim tried contacting him on both phone numbers on fileOne phone number stated the phone was outside the coverage area and the other phone number produced a busy signalThe agent then followed up with an email advising that Samsung will not be able to provide any accommodation at this timeIn addition, there is no documentation on file indicating that Samsung advised a new washing machine could be purchased and the cost of the new unit would be reimbursed No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms*** complaint in regards to her television Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit Ms*** was advised the request was approved on 9/12/for the exchange Ms [redacted] will receive an ExchReqOrder Allocated e-mail once the exchange has been processed to be shipped/delivered to her Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: They keep saying the same thing and they are not willing to refund me the money I paid so I can by new phone before I send them the defective phone Regards, [redacted]

Upon further review of Mr [redacted] claim; our system shows a compensation check in the amount of $204.59; reference Txt# [redacted] was issued on 6/15/for the repair costs Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Mr [redacted] :Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Gear promotionOur Marketing Promotion team is currently reviewing your complaint and will be in contact with you directly to offer assistance with the promotional item Sincerely,Samsung Office of the President

Thank you for your help with my case (Complaint ID [redacted] )I got the reply from Samsung soon after you reached themToday I got the refund showed on my credit cardI would like to thank you for your helpI really appreciate thatHope you have a nice day

Complaint: [redacted] I am rejecting this response because: I did not receive any voicemail's from Samsung on 2/or 2/I did receive an email from Andrew L at Samsung on 2/at 4:46pm requesting a purchase receipt for refundI have emailed the purchase receipt to Andrew on 2/at 8:20amThe receipt is in different attachment as it was such a long receiptI have also called the phone number on Andrew's email and it says "I'm sorry the party is not available please dial another extension now"I have emailed Andrew again letting him know this and asking him to call me so we can get this refund finished and I can move on from this issue Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:here are some notes that do not correspond with Samsung statement Dec/17/ Transaction # [redacted] Transaction # [redacted] Dec/19/ Stephen The supervisor Discussed the issue, and was told that I would get a phone call back from his supervisor Gave me case number [redacted] Dec/26/ 11:am *** [redacted] Called in to speak to supervisorSpoke to a representative that continued to insist that they needed to verify the facts with Perecision Transfers me to [redacted] ** Supervisor for capacitor settlement: Is going to escalate this to corporate in NJ, and going to call back by Friday January 3rd before 5pm MSTWill be in contact with corporate within a week I explained that I have witnesses to the event that can confirm the damage End call: 11:am Jan/13/ (9:am) [redacted] : ext Provided me with the email address of the presidents officeAsked her to transfer me to the supervisor 9:am - [redacted] came back on, said that the supervisor was busy and that she was going to have her call me back in -hoursI said that wasn't good enough and that she need to speak to the supervisor again, and ask her when is a good time to have a min conversation updating me about her communication with the presidents office 9:am She wasn't able to provide a anything but an email [redacted] ) End call: 10:am Jan/15/ 3:pm [redacted] Created a new work order # [redacted] [redacted] [redacted] *** [redacted] *** [redacted] was told to call back either Friday jan/17/or Monday jan/20/ Jan/22/ 2:31pm [redacted] Filled her in on the original problem from the initial repairShe asked me to hold while she researched the issue(2:pm) (2:38pm): She came back onShe explained that she saw that the tv was supposed to be in for repairShe said that she understood that the technician didn't actually perform a correct repair and she needed to speak to upper management since this was above her abilitiesShe asked me to hold for 2-min again (2:41pm) comes back on and asks me to hold for another 2-min (2:44pm) Ticket [redacted] is going to be escalated to (Regional Service Engineer) and I should hear back from them within -business hours (2:pm) End call (3:pm) - [redacted] [redacted] television was contacted ###-###-####: Said that a new ticket needed to be generated from Samsung to authorize repair, and to call back if they need the information verified or direct calls to him (3:pm) [redacted] Said that he needed to find a supervisor(3:pm) (4:43) pm on hold [redacted] Hung up on me As you can see from the case notesSamsung did attempt to repair the tv because the staff said they were at faultUpper management is denying any responsibility and states the tv is outside of the warrantyWell it was out side of warranty when they attempted but botched the repairNow the tv will not turn onTV has never had liquid damage, or been droppedCoporate mentioned that the TV has a crackI would like a photo of this damage to back up their claim Regards, [redacted] [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe show that we have offered and approved a refund for the customer on 2/11/The refund has been since processed and sent to the customer on 2/17/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows Mr*** has been contacted, the claim was authorized and he confirmed receipt of the replacement device A request was submitted to change the enrolled device to the replacement device sent in the system At this time, Samsung is only pending receipt of the claimed damage device We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, unfortunately there will be no accommodation due to physical damageDuring the evaluation of the screen the technician identified the unit as physical damage in to which is not cover under warrantyMs [redacted] is welcomed to have the unit serviced however it will be at her own expenseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer and informed him of different ways he can get in contact with usWe also provided him with the RMA form which he has sent back, his RMA should be done by the end of the dayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever their response to you said that they were waiting for response to the email they sent before going forwardI have attached that email that specifically says, "not to reply" that the mailbox is not monitoredIt has been days since that email and I have heard nothing furtherI would like for this claim to remain open until I receive the actual refund check Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent handling his claim offered to provide him with an exchange on his unit due to the or misleading advertisement; reference Txt# [redacted] The KW trucking company will be delivering the exchange TV to him; KW tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] compliant in regards to the Spromotion Our system shows along with Mr [redacted] admission, that he purchased another device from a store, not from Samsung.com Based on this information, E-Commerce cannot give Mr [redacted] the $ back because he did not purchase the new Note directly through Samsung.comThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their home theaterThe customer has been offered a $ [redacted] card and the customer has accepted for customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung calls rust developing on my refrigerator as cosmeticCosmetic is user damage, there is no way I can make rust on my refrigerator without some manufacturing error in the powder coating of the unitI've talked to engineers on this and they say the powder coating was not done correctly at factory and this was reason that rust developedI've never had any rust on any other brand that I've bought in the last yearsSamsung seems to be a very hard nose company and if needed I will take them to small claims court so they can tell a judge why rust is cosmetic.needless to say next refrigerator will not be a Samsung Regards, [redacted] ***