Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SEK-2500U/ZAWe have resubmitted the no charge parts order for the customer and have coordinated with our parts department to ensure that the customer receives the correct partWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows Mr*** has been contacted, the claim was authorized and he confirmed receipt of the replacement device A request was submitted to change the enrolled device to the replacement device sent in the system At this time, Samsung is only pending receipt of the claimed damage device We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung e-commerce division has informed Mrs [redacted] that they will be more than happy to submit the refund for the orderUnfortunately due to the dispute placed on your order a refund cannot be submittedThe dispute will have to be removedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung spoke with Mrs [redacted] today, 2/28/in regards to the rebate for her unit Ms [redacted] informed the agent handling her case that she will submit the rebate form (needed to process refund) once she is able to purchase the new unit As Samsung’s policy states, the consumer has to purchase the new unit (either Samsung, includes Loyalty Credit or another brand) and then submit the rebate form along with the BOS (Bill of Sale) in order for the refund to be processed Unfortunately until that time, no further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5000FXZWe have requested for the customer to provide to us pictures of the issue as well as a copy of their original purchase receipt to see if there are any accommodations we can provideThe customer indicated that they were out of town at the moment and will provide the requested information in a few weeks once they returnWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms*** complaint in regards to her television Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit Ms*** was advised the request was approved on 9/12/for the exchange Ms [redacted] will receive an ExchReqOrder Allocated e-mail once the exchange has been processed to be shipped/delivered to her Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: They keep saying the same thing and they are not willing to refund me the money I paid so I can by new phone before I send them the defective phone Regards, [redacted]

Samsung has contacted the customer and informed him of different ways he can get in contact with usWe also provided him with the RMA form which he has sent back, his RMA should be done by the end of the dayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr [redacted] claim; our system shows a compensation check in the amount of $204.59; reference Txt# [redacted] was issued on 6/15/for the repair costs Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerAs an accommodation, we will be offering the customer a one-time free of charge repairWe have set up the service repair request on his behalf and the servicer will contact the customer in 1-business days to schedule an appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr***’s claim, the agent handling the claim tried contacting him on both phone numbers on fileOne phone number stated the phone was outside the coverage area and the other phone number produced a busy signalThe agent then followed up with an email advising that Samsung will not be able to provide any accommodation at this timeIn addition, there is no documentation on file indicating that Samsung advised a new washing machine could be purchased and the cost of the new unit would be reimbursed No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

If you feel damage was caused by UPS a UPS Damage Claim would need to be filedYou can do so by contacting Samsung Customer Support at [redacted] The claim would be directed to UPS for their review Samsung can only report their findings upon the receipt of the product If damage is found the consumer is contacted for payment, and until payment is made no repairs can be provided.Thank you

Samsung has reviewed Mr [redacted] claim in regards monthly security updates on his phoneThe agent handling his claim spoke with him on 4/10/and informed him that updates (as they become available) come from his carrier, not Samsung The agent advised if Sprint has not released an update, unfortunately he will have to wait until it they release itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their concerns with their televisionUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: Attached is my emails to Samsung that went unanswered The damage to the phone was form packing and shipping from UPS facility in Cadillac MI until I received the phone returned No phone calls were made explaining the cost from Samsung Only my emails document communications that went unanswered from Samsung Replacement is due ASAPRe: Repair cost for ticket [redacted] has been changed Loading [redacted] Fri 11/27/3:PM To: Samsung Online Support [redacted] Cc: Bcc: Explain in detail in email why this phone is not covered.From: Samsung Online Support [redacted] Sent: Wednesday, November 25, 2:PMTo: [redacted] Subject: Repair cost for ticket [redacted] has been changed Re: Repair cost for ticket [redacted] has been changed Loading [redacted] Wed 11/25/11:PM To: Samsung Online Support [redacted] ; Cc: Bcc: Please explain the charges Why item is not in warrantyFrom: Samsung Online Support [redacted] Sent: Wednesday, November 25, 2:PMTo: [redacted] Subject: Repair cost for ticket [redacted] has been changed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because although MrL is processing the cabinet repair, nothing has been done to REPLACE the defective refrigeratorSamsung needs to come out and remove the existing one and replace it with the same modelThis needs to be done at the time that the cabinet is being repaired so they can get the old one outBut they keep ignoring this problem Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received a replacement code We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review Samsung has contacted the customer regarding her concerns with their televisionSamsung has offered to repair this unit free of charge for “white dot” issue onlyIf the issue is not related to the white dots the customer is aware that they will be responsible for the charges We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Evolution KitWe have advised to the customer that we updated his records to reflect the one year warranty as the manual indicatesWe offered the customer an exchange to which they have acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has acknowledged the customers concerns regarding his VR and as per Prizelogic Mr [redacted] ’ VR was shipped out with tracking number [redacted] and is scheduled for delivery 1/7/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday Thank you