Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to the replacement code Samsung contacted with the promotional code group and was informed they are still currently waiting on the code to generate in the system Unfortunately they do not have a specific ETA on the code issuance but it was indicated that the code should be issued by the middle of next week Mr [redacted] will receive the replacement code once it is generated in the system Again we apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer has requested not to receive any further contactThe customer has requested Samsung communicate with Revdex.com regarding their issueThe customer is not satisfied with the optionsWe explained to the customer that the options presented on samsung.com are the only ones availableThe customer wants something other than what Samsung is offeringAdvised the customer that there are no other accommodations that can be made outside of the recall programWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:I have waited a week and have not heard anything from Samsung I will dispute the charge on my credit card and try to get it handled that way Pretty disappointing Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5000FXZWe have requested for the customer to provide to us pictures of the issue as well as a copy of their original purchase receipt to see if there are any accommodations we can provideThe customer indicated that they were out of town at the moment and will provide the requested information in a few weeks once they returnWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung e-commerce division has informed Mrs [redacted] that they will be more than happy to submit the refund for the orderUnfortunately due to the dispute placed on your order a refund cannot be submittedThe dispute will have to be removedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: There are literally thousands of complaints on these refrigerators going back to before There have been class actions suits about the same problems for years, units freezing up, dripping water, loud noises, broken fans, etc.! Why are they still allowed to sell this junk? Having to throw away a month old $refrigerator is not acceptable! They need to be stopped and all these units need to be recalled! Their customer service is a joke and they have no intentions of helping anyone All you have to do is look online under Consumer Affairs and other sites to see the truth about these productsDeplorable! Regards, [redacted] ***

If you feel damage was caused by UPS a UPS Damage Claim would need to be filedYou can do so by contacting Samsung Customer Support at [redacted] The claim would be directed to UPS for their review Samsung can only report their findings upon the receipt of the product If damage is found the consumer is contacted for payment, and until payment is made no repairs can be provided.Thank you

Samsung spoke with Mrs [redacted] today, 2/28/in regards to the rebate for her unit Ms [redacted] informed the agent handling her case that she will submit the rebate form (needed to process refund) once she is able to purchase the new unit As Samsung’s policy states, the consumer has to purchase the new unit (either Samsung, includes Loyalty Credit or another brand) and then submit the rebate form along with the BOS (Bill of Sale) in order for the refund to be processed Unfortunately until that time, no further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:This business didn't need it to try to accommodate meI bought a $bad security camera system, it stopped working, I contacted them, they gave me the run around and had me calling all over the place to try to get assistanceI was willing to have them replace my DVR box with a new one, they try to give me a used on even thought I purchased my unit newThis company are crooks!! I will seek my refund through small claims court Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung/Home Depot delivery rebateWe have advised to the customer that we spoke with The Home Depot support team and they have advised that they have processed the accommodation request for $They indicated that the refund will be mailed out Tuesday via standard mailWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerAs an accommodation, we will be offering the customer a one-time free of charge repairWe have set up the service repair request on his behalf and the servicer will contact the customer in 1-business days to schedule an appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have offered the customer a buyback (refund)The customer has accepted our offer and we have advised that once approved a representative from our refund department will contact her with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Samsung Pay regarding the customer’s concernsAs per Samsung per, the email address provided is a valid Samsung Account ID but was not used to connect the device to Samsung PayThe email address and phone number provided does not show phone calls made to Samsung Pay’s support team Please provide the Samsung Account ID used when using Samsung PayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] We have offered and processed an exchange for the customer on 9/3/We have advised to the customer that Best Buy will reach out to them to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

This the email I sent to Samsung Re: complaint I'D [redacted] I received an email from Samsung today offering a settlement, which I will accept even though it does not cover taxes and installation.This has been going on since last October

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA400PJHDWR/AASamsung has approved an exchange for the customer through their place of purchase (Lowes) on 1/We contacted Lowes to re-verify if they received the exchange paperworkThey informed us that they have notSamsung has resent in the exchange paperwork today and they should be contacting the customer in approximately 3-business days to coordinate and complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have offered the customer a one-time free-of-charge repair accommodationThe customer has accepted our offer and we have set up the repair service request on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review Samsung has contacted the customer regarding her concerns with their televisionSamsung has offered to repair this unit free of charge for “white dot” issue onlyIf the issue is not related to the white dots the customer is aware that they will be responsible for the charges We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer regarding their RefrigeratorUnfortunately, there will be no accommodations for reimbursement of the customer’s repair cost due to the unit being out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs***’ claim in regards to her range Our system shows that service was set up on 3/07/and scheduled for 3/10/17; reference Txt# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you