Samsung Electronics America

Upon further review of Mr***’ concerns with his washing machine We apologize for the inconvenience and any issues you have experienced with this claimRegarding the rebate there are two options available for the recall • The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase Unfortunately the agent has not been able to reach Mr [redacted] after several attempts to discuss his claim The agent has called [redacted] & has emailed [redacted] Please reach out to the agent(Marvell) that has been attempting to contact you at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionThe customer’s claim and file history have been reviewed, we understand the customer’s request for reimbursement for repair costs based on the referenced Capacitor SettlementRespectfully, the unit, due to age, is not eligible for any out of warranty accommodationsAs you are aware the original manufactures warranty is months parts and labor in to which have expired according to our system database and the referenced Capacitor Settlement that is mentioned was complete by September Customer support is correct in their response of no accommodations availableAgain, we greatly apologized for the any inconvenience this issue may have caused you and thank you for your timeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN64D7000FFXZAWe have advised to the customer that the information he has been provided by our customer service staff is correct and his unit is not eligible for any out of warranty repair assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerWe have canceled the customer’s repair service due to the customer opting for the rebate offerWe have submitted the customer for the rebate optionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their washer Customer states that the repair has been completed on the washing machineCustomer wanted some type of compensation for the inconvenienceOffered the customer a dollar e-giftThe customer declineAdvised the customer that I would notate the fileThe customer states that this is not sufficientAdvised the customer this is the only accommodationCustomer states that she reach out to the Federal Trade CommissionAdvised the customer that I would notate the informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his refund Our system shows that the Exchange and Refund Dept have processed a request for a full refund on 3/06/due to Service not being able to resolve the issue with the unit A Refund Payment Requested e-mail was sent; reference Txt# [redacted] informing him of the refund We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: In our opinion, a $e-card is not sufficient nor reasonable for the "inconvenience" in Samsung's lack of performance in regard to the TV repair The time frame of months to obtain a repair, was abusive, not "inconvenient" Regards, ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN32F5500AFXZASamsung has advised to the customer that we are happy to provide the needed warranty service in full satisfaction of our limited warranty however the customer would need to package and ship the unit in for factory repairSamsung has additionally offered and will supply the customer with a free of charge shipping label for his convenienceIn-home repair can be arranged but the additional trip costs will not be covered by SamsungUnfortunately, Samsung will not be able to offer an exchange/buyback on this claim at this timeCurrently, we are waiting to hear back from the customer with acceptanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: What is being stated is falseI did not say $I said it was advertised as $but the true EnergyGuide Usage is $A 38% increase Simple math tells us that percent of give us Therefore, add to 8,that give us a total of I am not debating on how much the actual cost will be for me at the end of the year but debating on what was advertised to be the estimated energy usage if I am to follow the protocols used to measure and test the EnergyGuideMy usage of the television does not change the fact of what is advertisedApologizing does not work if there is no attempt to finding a remedy to the situationI have contacted you through Revdex.com because the other channels did not work Again, are you saying that the EnergyGuide I have on my tv is incorrect and saying the $is the true one and it was falsely advertised as $8? Regards, [redacted]

Our files indicate that the customer’s request regarding his Samsung television has been reviewed an additional time per customer rebuttal requestFor customer satisfaction, we have approved a return for the customerWe apologize for any inconveniences and/or delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of Mr [redacted] complaint, our system shows the agent who handled the claim spoke with him today 8/30/to discuss the complaint he did not mention for the first repair The agent submitted another service request; reference Txt# [redacted] to have the device sent in to repair the other issue Mr [redacted] mentioned A UPS E-label; reference UPS tracking number [redacted] was sent to Mr [redacted] email in order to send in the device again to the service center Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Smart phoneThe customer is being set up for a refund; the customer will be notified for the device pick upWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent who handled the claim spoke with Ms [redacted] on 6/07/and advised her that Samsung recommends repair on the device before seeking any alternate resolution The agent inquired if Ms [redacted] made contact with her wireless carrier regarding the replacement program Ms [redacted] stated that they were unable to assist her however she will take the unit into the Samsung/Experience location in [redacted] for further assistance Ms [redacted] thanked the agent for following up with her before the call ended We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her Samsung.com order Our system shows Mrs*** refused the package from FedEx; reference return tracking number [redacted] containing the Galaxy S64GB ( [redacted] ) Orchid Gray phoneThe returned package was received back at the Fulfillment Center on 5/4/and a refund was processed on 6/22/for the device An E-Commerce agent informed Mrs*** to allow 3-business days to see the funds reflected on the accountWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washerOur system shows a refund in the amount of $857.65; reference Txt# [redacted] was issued on 2/08/in the form of Direct Deposit for the unit Please allow 1-business days (pending on the bank) for the funds to be reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been provided the link to the TLW repair portalWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung e-commerce division as 10/06/Mr [redacted] dispute had been removed from the order and as per Mr [redacted] request a refund for order # [redacted] has been initiated Mr [redacted] can expect to see the funds returned within 5-business days We sincerely apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been informed the refund was successfully credited on 8/11/Unfortunately, for Samsung.com orders only a refund can be processed; replacements and exchanges are not availableWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I have submitted the requested proof of purchase receipt, to the email address provided by Samsung, on Friday 2/and am awaiting a response Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung home theater systemAs an accommodation we have offered to cover the cost of the repair, the customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you