Samsung Electronics America

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s submission is under the name [redacted] ***, email address [redacted] According to the tracking number for this order, [redacted] , the package was delivered to the proper location In these circumstances, we require a police report and sworn affidavit stating that they never received the package in order to reship them their prizeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been sent a $e-certificate and will receive a check value of NetflixWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung thanks you for your feedback and would like you to know that we take each claim seriously We try to accommodate our consumers with a resolution to the best of our ability on a case by case review In your case, we were not able to accommodate you but we are happy that you were able to resolve it through your insurance Samsung sincerely apologize for your service experience and we are always looking into finding ways to improve it for future consumers We again apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have now, at last received my refund from Samsung Thank you very much for your assistance regarding this matter Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to compensation for property damage to his home Our system shows a compensation check in the amount of $2,636.19; reference Txt# [redacted] was issued on 6/06/for the property damagePlease allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received a refund for the product she didn’t receiveWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his request for two FedEx return shipping labels Our system shows Mr [redacted] was sent two labels on 2/25/to return the Gear VR and Gear SFrontier devices Mr [redacted] did not contact E-Commerce again until April/May and the Samsung.com order is now over days old The E-Commerce system will not allow a return shipping label to be generated for an order over days An E-Commerce agent informed Mr [redacted] that at this time, E-Commerce will not be able to provide him with the FedEx return shipping labels for the products We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] complaint in regards to a replacement for his Samsung.com order E-Commerce has advised that Mr*** did not use the FedEx return shipping label he was provided on 8/29/and the shipping label has since expired However, E-Commerce has also advised that the Fulfillment Center may not accept the return even if another return label is provided, due to the time frame of the return; the device is almost two months old An E-Commerce agent will be contacting Mr*** again regarding the return Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: My washing machine is less than three years oldSamsung is only going to offer me $to purchase a new non-Samsung washer, or $to purchase another Samsung washer A new comparable Samsung washing machine will cost me $plus delivery I was also told by the representative from Samsung's Office of the President who called me regarding this complaint that most companies offer free delivery and I explained that I live in an area that is outside the delivery area of retailersThe repair option is not an option for me as my son and I suffer from asthma and allergies and I must wash all my bedding thoroughly weekly in hot water to eliminate any dust mites and pollens, which is not an option with the repair as the new bedding cycle will be the delicate cycle and use of hot water is not possible on that cycleThis isn't only an inconvience and financial burden for my family, but also a health issue! I was sold this product as advertised with features claiming to wash heavy duty and bulky loads with vibration reduction technology in a large capacity drumThe action and service of Samsung in this matter is not acceptable to the consumer A reasonable repair should insure that the machine functions as originally advertised, if this is not possible than a full refund should be given Regards, [redacted] ***

Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concernsSamsung believes in building quality products and we apologize that all of your expectations have not been metWe value our relationship and are committed to providing the highest level of service simply because our customers deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We have forward your complaint to the proper department as this is an India not a US complaint.Please contact us if you should have any other concerns you would like to bring to our attentionBest regards, SEA CEO’s Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While it does not address all of my concerns or issues, I appreciate Samsung's efforts and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: they completed the repair and the machine now leaks water on the inside several times throughout the day and night and I am not satisfied with how Samsung has handled the recall Also, I was informed by the technician that I will be receiving stickers to put on my $1000+ washing machine because the fix caused some of the settings to change This is unacceptable I would like a new machine that matches the dryer and has no defects Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung light bulbWe have offered to reimburse the customer for the light bulbThe customer has accepted our proposed resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I never asked for the promotion codeThe problem is the Samsung have never tried to reship the product I bought or refund me any money I paid in the past two months after contacting the Samsung multi-times by emails and phone, until I contacted Revdex.comPlease send me the product I bought Regards, ***

The customer purchased a 65” Class KS9-Series 4K SUHD TV on 11/22/and the order shipped out on 11/23/The customer stated that the website said the the product would ship within 2-business daysThe customer has not received their order and is requesting for the order to be deliveredAfter reviewing the customer's tracking information I see that it has been updateAn appointment for delivery has been set up for 12/15/between the hours of 1pm-5pmStatus: Out for delivery*The customer has been informed

Samsung has contacted the customer via telephone and left a message for the customer regarding their refundThe customer has been informed of the refund tentative date and should be received in 10- daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows the agent who handled the claim spoke with Mr [redacted] on 7/19/and informed him that unfortunately due to the device being rooted and the BER (Beyond economic repair) cannot be lifted, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their TelevisionUnfortunately, there will be no accommodation as the customer’s month warranty has lapsedThe repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: I did respond to Mr [redacted] about their offer to pay for the parts if I used their repair center in Georgia .He also stated the repair would cost less than the partsWhen I called the repair center, they said the repair would cost over $180.00-the parts cost less than and took less than minutes to installWhen I talked to the repair center and ask why it cost so much, they said they were the only approved repair site in this area, and they could charge whatever they wanted to charge Regards [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we informed the customer Samsung would not be honoring the price at this time and we apologized for the inconvenience this matter has caused