Samsung Electronics America

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the customer’s order has been uploaded by [redacted] and will be sent out as soon as possibleOnce the tracking number has been received, the customer will be contacted with the informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has followed up with the customer regarding their washerWe have confirmed service order # [redacted] and in-home repair ticket confirmation email was sent to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a onetime free of charge accommodation and the customer has acceptedThe customer is being set up for repair under transaction # We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have spoken with my carrier- [redacted] and they have advised that it is not a carrier issueI have double checked that claim with independent online blogs and the issue is not isolated to my phone/carrierSeveral instruments (globally) have run into the same problemThe claim that Samsung is making is incorrectAlso, the answer they have posed here does not discount the terrible customer service experience, multiple version of facts and outright lies that were fed to me by various telephone reps of Samsung customer service Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a service request; reference Txt # [redacted] was submitted and the repair was completed on 5/20/for the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we do apologize for any delay with regards to repair of your tablet.Our records indicate repairs for the device were completed end of business 9/216, and the tablet was shipped via UPS Tracking: [redacted] Delivery status can be tracking online at www.ups.comThank you

Our records indicate that a replacement device has been authorized and will ship within 24-business hoursThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55H7150AFXZA We have addressed MrAhmed’s concerns and have arranged a repair for the customerWe have advised to the customer that he will have to continue with service and that at this time we will not be able to honor his request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI firmly believe that Best Buy is at fault, not Samsung! Regards, [redacted]

Our files indicate that the customer’s complaint regarding Model # LN52A530P1FXZA has been reviewed an additional time per customer’s rebuttal requestBased on our customer service records, we show that we have offered Mr [redacted] a free of charge repair to replace the capacitors and/or power supply as a one-time accommodationWe also advised to Mr [redacted] at that time that should the technician determine that the unit required additional parts to repair his television that he would be responsible for the repair costs since his television is significantly out of warrantyMr [redacted] accepted our offer therefore we set up the repair serviceWhen the technician serviced the television it was determined that Mr [redacted] ’s television required a main boardThe technician and our customer service representative advised to Mr [redacted] that the main board is not an issue that we covered within the provided accommodation nor was it something that we covered under the capacitor settlement which ended in September therefore we were unable to honor his request for a refund or a free of charge main board replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim size="3">We do apologize for any negative encounter when recently contacting Samsung’s Customer Support CenterThe unpleasant experience described is not consistent with the high standards and values that you, as well as Samsung, expect from our employeesWe will forward your feedback along to the appropriate parties for further review and coaching opportunities As for compensation, Samsung would be unable to honor such a requestPlease see Samsung’s limitations to our warranty regarding Time, Goodwill, Reputation and Inconvenience: [redacted] What are the limits on SAMSUNG's liability? THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTYIN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT Again, we do apologize for the negative experience and will address the concerns presented upon review of your previous contact Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been submitted for a refund and we have updated the customer with the resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, based on the service repair; reference Txt # [redacted] and in conjunction with what we have in our system, the unit was deemed physically damaged Mrs [redacted] was previously advised that this type of damage is not covered under Samsung’s warranty and any repair cost would be at her expense Regrettably, Samsung’s stance remains the same No accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Your complaint has been duly noted and your concern has been forwarded to our responsible teamYou will be contacted with our actions regarding this issue and a resolution will be forthcoming

I am rejecting this response because: Samsung has done nothing to alleveate the future problems I may encounter in the future because of their faulty design

hello, I am writing to thank you because I have already received my refund of thanks to you but I would also like to tell you that in the same order number [redacted] also spend a samsung gift card with a value of dollars and I would like to know if it is possible that I also receive that refund informing you to samsung thank you very much again for everything

Under the coverage section of the Samsung Standard Limited Warranty we must advise that liquid damage is not coveredIf liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.Although warranty clearly states this issue is not covered, Samsung has authorized a one-time free of charge repair.To proceed refer to Service Ticket # [redacted] , and utilize the UPS E-label emailed to [redacted] for return of the product

I have been going back & forth with these people since april we are in aug and still no working dishwasher or full refund I am so lost for words I don't know what to do I spent on appliances and I have never had a dishwasher I need help these people can't do this to peoplei want a up graded model and or refund I have not had a dishwasher since april and we are in aug!!!!

Complaint: [redacted] I am rejecting this response because: I called that number and it says the number has changed so I call the new number and it's the it's the same recording and then says mailbox full these people are scammers and keep doing this to customer and you can't even get a straight resolution from them Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows Mr [redacted] requested a return label and contacted Samsung Direct customer service within the day return time frameAn E-Commerce agent provided Mr [redacted] order information to the Returns Group and received confirmation that a return label will be processedMr [redacted] can expect to receive the return label which has been sent to the email address on his Samsung.com orderThe E-Commerce agent informed Mr [redacted] that once the product has been received back at the Samsung warehouse, he will receive a refund for the productWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you