Samsung Electronics America

Our files indicate that the customer’s request regarding model # PN43F4500AFXZA has been reviewed an additional time per customer rebuttal requestSamsung has advised to the customer that we will not be modifying our original responseMs [redacted] has been offered an out of warranty part(s) accommodation for her physical damage claimAll physical/cosmetic damage voids warranty and would typically be exclusively the responsibility of the consumer to repair, but Samsung has agreed to assist in the parts portion of the repair cost The Limited Warranty, paragraph 5, can be referenced for exception/limitationsSamsung respects Ms***’s position in this matter but the accommodation currently available will not be modified at this time If the customer wishes to proceed with the offer/repair, she just needs to notify Samsung to set up the requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has contacted the proper department regarding the customer’s concernsAssurant and E-Commerce are working together to resolve the customer’s issueOnce we receive an update, we will contact the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was informed this order cancelled out completely for himAfter the order has been cancelled out completely the holds on his funds will be liftedThe customer was informed to allow 1-business days to receive the cancellation notificationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has attempted to contact the customer to follow up on the customer’s washerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their washer and has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf an accessory, or the product itself, has become physically damaged repair/replacement is not covered under the Samsung Standard Limited WarrantyIf you are in need of a replacement S Pen the item will need to be purchased online at [redacted] or by calling Samsung's Accessory Hotline at [redacted] Opt Thank you

Samsung has reviewed Mr***’s claim in regards to his refund Our system shows a refund request in the amount of $432.39; reference Txt# [redacted] was submitted for the unit On 4/28/a Response Required for Refund Process e-mail was sent to Mr***’s email with the acceptance document attached An agent from the Refund Deptcalled on 5/01/and left a voice message advising the acceptance document is required to process the refund Please have Mr [redacted] send in the acceptance document at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: WHEN YOU SELL DEFECTIVE PRODUCTS AND INCONVENIENCE THE CONSUMER, YOU SHOULD BE RESPONSIBLE FOR ALL THE EXPENSES INVOLVED, INCLUDING SALES TAX AND DELIVERY FEES SHAME ON SAMSUNG FOR NICKEL AND DIMING CONSUMERS AND FOR SELLING GARBAGE.I WILL DEFINITELY STAY AWAY FROM ALL SAMSUNG PRODUCTS Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the accessory was shipped via UPS Tracking [redacted] on 4/13/14, and is scheduled for delivery Friday 4/15/ You may track delivery of your package at [redacted] Thank you

Samsung has contacted the customer regarding their microwave ovenWe have offered to have a repair service diagnosis the microwave oven issue, unfortunately the customer has declined and has purchased partsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung contacted Ms [redacted] on phone number [redacted] and left her a voice message in regards to the Revdex.com complaint for her refundThe message is as follows: the refund has been re-submitted and at this time we are awaiting the final approval which is within 4-business days; reference Txt# [redacted] Ms [redacted] can also contact 1800samsung for updates regarding the refund process We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

It is impossible to reach Samsung for supportI have tried email..chat...call I have Family Mobile as a service provider and it never appears for me to click onOn chat I enter everything, to the letter, that is requiredWhen I click on SUBMIT a window always pops up saying required info not entered ALWAYS ...There is absolutely no way for me to reach them I have tried many times over the last weeks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI must note that initially, the response I received indicated that Samsung would not only not offer an exchange, but had denied service as wellI quickly responded with my extreme dissatisfaction, and included additional information regarding another new issue that is effecting the televisionAt that point, I was offered an exchangeThey have notated that they will not offer another exchange should the replacement have the same issue(s), which is alarming, though, hopefully, not a concern, as I would hope the new set will be void of such problemsThank you for the assistance in this matter, as I do not believe I would have any time of resolution without the Revdex.com interveningThanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am extremely unhappy with the process that it took to get to this resolution and although I finally got a satisfactory resolution financially I am in no way satisfied with the service this company provided to me It is extremely unfortunate how long the resolution took and the amount of wasted time for both parties Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his tablet Our system shows on 5/22/17, the agent handling the claim submitted an exchange request; reference Txt# [redacted] to exchange the unit Mr [redacted] is aware of TAT (Turnaround Time) for exchange to be completed and to contact Samsung immediately if there are any problems with the unit upon delivery Mr [redacted] is also aware that the exchange is final and that new unit will not ship out until ASC is in receipt of his unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Dear Ms***:Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved for the promotionHowever, the IMEI submitted, [redacted] 455, is not recognized as validWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: Samsung is refusing to work on this caseThey deleted the notes on my case, they refuse to callThey are not working towards resolutionSamsung is not attempting to resolveIt has been six months Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her rebate for her washer Our system shows the agent handling her claim emailed her on 3/31/requesting the rebate form along with the receipt for the new washer purchased in order to proceed with the claim Ms [redacted] replied to the mail on 4/04/informing the agent that she refuses to send the required documentation Please have Ms [redacted] provide the agent with the requested documentation in order to process her rebate We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

SAMSUNG required I use their SAMSUNG authorized repair company I followed their instructionsSAMSUNG never indicated that there would be a $Trip Fee assessed to me and labor charges ($hour) I only agreed to pay labor costs SAMSUNG stated they would pick up the parts and other related expenses SAMSUNG refuses to hear anything other facts on this matterSecondly, the SAMSUNG authorized rep used my new vacuum cleaner to clean the dryer of lint, etcwhile making repairs and broke the vacuum The new vacuum was smoking and burning from excessive use by the SAMSUNG authorized rep The vacuum was broken and would not rotate/ agitate to pick up dirt, etc No resolution or repair of damaged vacuum was offered by SAMSUNGThe dryer has sensors to determine when the clothes are dry Prior to repairing the banging rotation noise in the dryer, the sensors worked properly The SAMSUNG authorized rep damaged the sensors and the sensors will permit the dryer to only work for four minutes, then shuts down The dryer has not been properly repaired by the SAMSUNG authorized repSo, I am left with a damaged new [redacted] vacuum cleaner; a dryer that was supposedly repaired by a SAMSUNG authorized rep who damaged the sensors in the dryer and the sensors do not work; and I was forced to pay a $Trip fee that was never discussedThe actions were clearly a bait and switch trick to sucker a customer SAMSUNG denies all liability for the actions of their authorized employees SAMSUNG has offer nothing to resolve this matter I should be reimbursed for additional work that needs to be done to repair the sensors in the dryer ($estimated); I should be reimbursed for additional vacuum repairs ($estimated) or replacement of vacuum ($actual cost) for my new [redacted] vacuum that was damaged by SAMSUNG; I should be reimbursed for the Trip fee ($100.00) and labor costs ($75) I was required to pay, since my dryer has been further damaged by SAMSUNG I will seek repairs from a local service repair shop so I can avoid and further contact with the SAMSUNG authorized repair centerAgain, SAMSUNG offers no resolution to my complaints