Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I tried calling the number with case provided yesterday 1/20/approx9:am The initial person took my name and case number I was provided with in the last responseI was asked to hold so I could be transferred to someone that could handle my case After a few moments I ended up speaking to a voicemail service and left my number as well as my email address to contact me back I have not heard back from the company as of yet I understand from reading the previous response that they are requesting more information, I've filed two work orders for this item that were both rejected as well as sent an email to [redacted] on 12/with a copy of my updated packing slip from the seller The issue I had was this item was fully charged when I shut it downThe next morning I tried to power on the unit and received no response I tried plugging it in thinking the item at have discharged and there is no light indicating it is charging and after hours the unit will still not power on I was asked to try several methods by the first customer support rep to get the unit to work but none of them seemed to have a resultThe unit was then issued the first work order on 11/ticket number [redacted] I was asked to provide a invoice for the item from my seller ( [redacted] ), I explained to the rep that it was sold from a third party on [redacted] 's site and the invoice does not have a serial number listedI wrote the serial number on the invoice and sent it inAfter a few days of silence I called back and was told the invoice was invalid because it did not have the serial number and imei number on itI then proceeded to contact thee third party seller and sent them a copy of the invoice and the information I would need for repairI was sent an updated invoice and proceeded to file a second work order ticket number [redacted] I sent in the updated invoice and called the next day where I was told everything was received and I should have return information within the next dayI once again did not receive anything for two days and called back to learn my second ticket was cancelled and was not given a reason whyThis is when I ended up contacting the Revdex.com The item was purchased as new and should have a year warranty which they are failing to cover As this has been going on I received an email from [redacted] asking if they had the correct invoice for the complaint which they had the first invoice and not the vendor updated invoiceI provided the updated invoice and once again am still not receiving any information I travel extensively for work and quite often do not have access to my phone I ask that any further requests for information be emailed to me at [redacted] Thank you for your time and hopefully we can get this resolved soon as I have now been without my tablet for months Regards, [redacted]

Samsung has reviewed Mr [redacted] ’ claim in regards to his microwave Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit An agent from the Exchange & Refund Deptcalled and left a voice message on 4/11/to follow up with the claim Mr [redacted] received the message and returned the call to customer service The customer service agent informed him the Exchange & Refund Deptwould call him back againWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been offered a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] compliant in regards to the months free HBO promotion The Promotions team has advised that Mr [redacted] submission was approved on 8/3/and the promotion code was sent via email on 8/24/to Mr [redacted] email on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Contrary to response no direct contact has been made to me although my financial institute has refunded me the money I do not feel that Samsung's response is adequate given the amount of my time it has taken to try to get resolution on this matter, the misinformation given to both Revdex.com and myself, and the financial short-fall I have experienced as a consequence of Samsung's actions.I will now raise this issue with the Massachusetts attorney generals office Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.To resolve this matter Samsung would like to extend a replacement offerTo proceed with the exchange of your device please refer to the new Service Ticket # of [redacted] , and utilize the UPS E-label emailed [redacted] for return of your defective handsetUpon receipt of the original product the replacement unit will be shipped.Thank you

Complaint: [redacted] I am rejecting this response because:that is not really a good justificationif I go into a brick and mortar store, it's the merchant responsibility to place the right price on the item If the price is incorrect, the store merchant would honor it This is a bait and switch that Samsung have pulled I'm do not accept the discount code provided If will escalate this query to the FTC (Federal Trade Commission) and let that agency rule in this matter All I'm asking for is at least honor the price for item (TV at the sales price of $sold during the time of purchase) Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me Although I did not receive multiple emails or phone calls from the company as implied by their representative, we were able to finally activate our subscription Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not agree with your decisionAs a customer, I have no way of knowing there is an errorIf an error is so obvious, as you stated, then as a company, you should have done your due diligence to ensure it never reached the point where a customer could order itI realize as a large company, and me being a single individual purchaser, that you have the upper hand and can and will choose to do what you want, all I can apparently do is disagree with your decision and ensure that me and everybody else that I know are aware that you are not a trustworthy company that honors their own listed pricingsIn addition, at no time did I agree to any terms of service you have related to errors on your websiteI feel you are still obligated to meet the purchase agreement you made with me as a customer when I simply purchased something you had to offerIn addition, sending me an email to reorder when you raised the price EIGHT TIMES what I purchased it for, should be illegalI've seen many, many complaints related to your handling of this issue and have advised everybody to open an identical complaint to mineSo you are aware, I also flied a complaint with my state attorney generals office as I was already pretty much told by a service representative, too bad, so sadI agree with both partsIt's bad from a business perspective and sad that your company does not possess the integrity to own their mistakesBased on all the information above, I respectfully reject the resolution you have offered Regards, [redacted] **

Upon further review of the customer’s file, the customer has been contacted by a Samsung representative and has been informed the claim is being reviewed by the insurance carrierWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung certainly understands your distress regarding the functionality of your handset, and apologize for any ongoing issues you may be experiencing In order for Samsung to provide assistance for a product experiencing any operational trouble we would require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution If the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issue Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in return For more details on a possible exchange please contact your service providerUnfortunately, Samsung would not be able to assist in providing a new unit as requestedIf you would like to send in your handset for evaluation, or confirm options for possible battery replacement please contact Samsung Customer Support at ###-###-#### and a live agent will be available to assist youWe do apologize in advance for any inconvenience this may cause

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution satisfactory to meWe received the phones and the appropriate adjustmentsThank you for you help in resolving this issue Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXARWe have offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs [redacted] claim, our system shows that an ExchReqApproved e-mail was sent to her email on file today, 6/13/informing her that the exchange; reference Txt# [redacted] request has been approved Mrs [redacted] will be contacted with further instructions on how to proceed with the exchange We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: the place I purchased it and is no longer in business and that is all I haveThe should be ashamed of them selvesThis not my fault they are no longer there which be no resonan why I should not get my money back Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Per the email received on 11/23/that stated my SRA# [redacted] was approved by Samsung The email stated that if I haven't heard from [redacted] within business days to contact them I have made contact with my local [redacted] store on separate occasions On Friday, November 25th, Monday, November 28th, and Wednesday, November 30th Each time a store associate has checked their computer systems and fax for correspondence from Samsung in regards to my credit/replacement All times they have indicated that they have not received any documentation from Samsung authorizing this credit/replacement The last time I spoke to the store, I actually spoke to the store manager, (name ***), and he looked in his emails and systems and even double checked everything for me to ensure they hadn't pverlooked something Unfortunately, there doesn't seem to be anything indicating that this has been approved or authorized I would like to state that I have emailed Samsung this morning (12/1/16) and inquired as to the reason this has not gone through The issues has still not been resolved and I still do not have a replacement for my broken tv Thus the reason for rejecting this response from Samsung Thank you Regards, [redacted] ***

Samsung has contacted the customer regarding their dish washerUnfortunately, due to the unit being out of warranty there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I was told by a Samsung tech and have it recorded that we would NOT be getting a phone replacementI had no further contact until the phone just was sent with NO explanation or prior correspondenceIt's obvious that Samsung provides poor customer service since the basis of my complaint was completely ignoredAn addition to my Samsung complaintToday I received an overnight box from samsung with only bubble wrap and an address slip, nothing else , no explanation, nothingI called to inquire and was on the phone minutes with no explanationThey wanted to put me on hold again and I said I could not just keep holdingI said they were welcome to call me back but could not guarantee a call backTotally bewildered Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:On 8/11/you replied to the Revdex.com stating, "Upon further review of the customer’s file, the customer has been set up for an exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you"Therefore, I am waiting for my exchangeThis is how Samsung has been for the last few monthsThey say one thing, then do anotherOver and OverThis is why I have kept all chats, emails, etcfrom SamsungHere fortunately, they wrote it in writing to the Revdex.comYou wrote you would exchange my productAs soon as you send me the promised knobs, I will gladly send mine backThanks Regards, [redacted] ***

Upon further review of the customer’s file, the customer was sent a new promotional code regarding the Wireless Rear Speaker Accessory Kit [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you