Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Attached is my emails to Samsung that went unanswered The damage to the phone was form packing and shipping from UPS facility in Cadillac MI until I received the phone returned No phone calls were made explaining the cost from Samsung Only my emails document communications that went unanswered from Samsung Replacement is due ASAP Re: Repair cost for ticket [redacted] has been changed Loading [redacted] Fri 11/27/3:PM To: Samsung Online Support [redacted] Cc: Bcc: Explain in detail in email why this phone is not covered.From: Samsung Online Support [redacted] Sent: Wednesday, November 25, 2:PMTo: [redacted] Subject: Repair cost for ticket [redacted] has been changed Re: Repair cost for ticket [redacted] has been changed Loading [redacted] Wed 11/25/11:PM To: Samsung Online Support [redacted] ; Cc: Bcc: Please explain the charges Why item is not in warrantyFrom: Samsung Online Support [redacted] Sent: Wednesday, November 25, 2:PMTo: [redacted] Subject: Repair cost for ticket [redacted] has been changed Regards, [redacted]

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review We know it is frustrating for any product to fail, whether in-or-out of warranty and we certainly never like to hear of any of our products failing at any ageHowever in Mr [redacted] ’s case, he purchased an international phone through [redacted] International phones are not covered by US warranty for service and as previously advised, Samsung would refer consumers with international phones back to the reseller ( [redacted] ) for service No accommodation will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the order is still in dispute and until the dispute is lifted we are unable to issue a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to her $rebate The Promotions team has advised that there was an issue with the receipt image when it was uploaded in the system However, Promotions was able to locate a clearer image and the $gift card was submitted on Mrs [redacted] behalf and approved for issuance Mrs [redacted] should expect to receive the gift card within - business days Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding getting reimbursed for a repairSamsung has contacted A&E and technician confirmed rusting a reimbursement request for the customer was requestedThe customer has been advised that if A&E does not reimburse then customer will need to send in receipt of the fee that she paid and Samsung will reimburse her We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a service request; reference Txt# [redacted] was submitted for the unit An ASC agent has been in contact with Ms [redacted] to schedule the repair; completed on 10/19/on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionThe customer has been offered a refund and has accepted under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I have tried to return the call from LaShondra at Samsung and get an answering machineShe has not returned my callThe code she sent me as a voucher did not work when I tried to use it

Samsung has contacted the customer regarding their washerSamsung has followed up with Stericycle regarding the customer’s rebate statusThe customer’s check will be mailed next weekWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAfter review of your account history Samsung has authorized replacement of your Galaxy S To complete replacement Samsung will need to retrieve the defective device and upon receipt the replacement will be shippedPlease use the UPS Premailer which will be delivered to your home address tomorrow for shipment of the original Galaxy S Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up with another ASC repair center under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their WasherThe customer has been approved for a refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday refer to case [redacted] .Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

I am rejecting this response because: This is entirely falseSamsung did in fact have record of my repairsBefore I filed a claim with the Revdex.com it was Samsung who reminded me of the contractor who performed the repairSamsung did a recall on the defective part due to legal threats to their businessThey then replaced the defective, inferior capacitors with either the same or low quality partThey effectively put a band aid on a gaping wound to avoid ownership of their mistakeTheir report is a complete lie--I will look for the repair paperwork and provide to the Revdex.com as proof

Samsung has contacted the customer regarding their televisionThe customer has been requested to submit their purchase receipt for possible accommodationWe are waiting on the customer’s purchase receipt for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The only solutions Samsung is interested in offering is a sub par repair that does not fix the true issue, only changes cycles so my washer will not work as intended and reinforcing the lidMy washer has had vibration issues on the NON bedding cycles, so the drum and rpm's which are the real issue here are not being addressed on washer or the millions of others that are being recalled I still do not understand how it is legal for them to offer this or a highly discounted rebate Regards, [redacted]

Samsung has attempted to contact the customer’s E-mail address that is on file, unfortunately the E-mail is undeliverableAn email was sent to the customer advised that their unit has been determined to be cosmetic damage by the Samsung product support teamWarranty is void when there is any physical or cosmetic damage per the Limited Warranty The customer will be contacted via telephone number [redacted] .We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I responded to Lashanda H [redacted] emails and she told me to wait days until a investigation is over and then they’ll contact meThat was weeks agoAfter that I never received an email from them againSamsung is being run by incompetent peopleI’m glad this experience made me realize to never buy one of their products again Regards, [redacted]

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , will be reaching out to the customer regarding the exchange status They will contact the customer via the customer’s alternative phone number due to the primary number has been attempted unsuccessfully We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to the promotion and activating his phone Our system shows a CS agent from the E-Commerce Division spoke with Mr*** on 5/25/to assisted with the promotion and activating his phone We apologize for any inconveniences and delays the customer may have experienced with this case Thank you