Samsung Electronics America

If the app is not embedded to the phone, it should be able to delete the appFor any technical difficulty, please contact local carrier or Samsung tech support at [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, according to our records, the consumer's TV was shipped on May 23rd and delivered on May 24thIf the customer would want the promotional gift reshipped, we would need an affidavit and police report stating that the consumer never received the prizes, even though they were delivered to the proper addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because: They have not called me to say it has been approvedThe gentleman that I spoke to on Tuesday Joel said that he would submit it and I had to wait 24-hours for them to call me back with a responseAs of this afternoon it has been hours and as usual no one at Samsung has contacted meSo our problem still has NOT been solved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The person I am being told to contact about my case (Bianca M), is the same one that harshly refused to honor the warranty acceptance issued by themselvesIt would be very disappointing calling again to be treated the same way again Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung WasherAs a resolution, we have submitted an exchange of the washer for the customer and we have submitted compensation for the damage clothing itemsExchange is currently awaiting approvals and the retailer will follow up with the customer shortly to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Pursuant to the Samsung Standard Limited Warranty in order for Samsung to provide assistance we would require the phone and charger be shipped to Samsung for evaluationAs the manufacturer our obligation is to provide warranty service, but we must be able to determine root cause for the issue prior to our ability to provide resolutionUnlike the service provider, Samsung does not issue advanced replacements.As courtesy a service ticket for the evaluation and free of charge repair has been processedThank you

Upon further review of Mr [redacted] ’s complaint, E-Commerce has advised that after reviewing his order details, the system shows the order was returned on 09/19/to our warehouseAn E-Commerce agent submitted a refund request to the Returns/Refunds Department on Mr [redacted] ’s behalf and he will receive a notification via email once the agent receives further information on the refund Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

While an exchange was completed I have not been given an answer as to the compensation I was told would be requested to cover the costs I incurred having to have the TV removed and replaced each time Samsung sent a tech out for which they were ultimately unsuccessful Samsung techs refuse to help move the TV and thus for some one with a disability to move the TV themselves it requires a vendor to come out and do this.Overall I am sorry to say that the whole process has required me to fight tooth and nail to even get a response from Samsung and it has taken months of back and forth.All in all it has cost me $in additional labor to deal with what Samsung admit is a faulty TV

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her vacuum Our system shows a refund check in the amount of $546.24; reference Txt# [redacted] was issued on 8/15/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because I am not satisfied with Samsung's response and customer serviceI was in the process of building a home and Samsung has been horrible in how they treat their customersThey have lost a customer for life and I will share my experience with others that Samsung has no values and provides customers with damaged merchandise Regards, [redacted]

Samsung has reviewed [redacted] complaint in regards to a refund for his returned Samsung.com order E-Commerce has advised that a refund in the amount of $657.21; reference Refund number [redacted] was issued for the order Please allow 3-business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meStill feel that the Wait of 6mo to handle a basic refund and holding my property until then was outrages, unprofessionalYou have lost a customer for life and I will never recommend Samsung as a carrierThis inconvenience was overboard, and still I call and get no where with the reps on the phoneIm originally am getting what is entitled to me , and my time and effort put in to this just to get whats mine that I put in who or what compensation that? Thank you anyways Regards, [redacted]

Dear Mr [redacted] :Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe did send an email to [redacted] twice however both emails were rejected; please see the attached for your referenceAdditionally, when we tried to call the customer the customer never picked up whenever we calledPlease advise the customer to download the latest fixes (Magician and new firmware) from Samsung (http://www.samsung.com/global/business/semiconductor/minisite/SSD/us/html/suppo...⇄ or call us at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday Thank you

I purchased a 40" Samsung smart TV approximately weeks ago I am SO unhappyThe does not work so I had to connect it to an Ethernet cable and then the remote freezes and then, as if not bad enough, the TV now cycles off and on all by itself If that wasn't bad enough, I had to contact customer service and it has been an absolute HORROR I called Sunday 10/and thought I fixed the issue with the service rep over the phoneThe problem started again on Tuesday, so I called Samsung only to be told I had to take the TV to a service centerI refused to do that so as to not further damage the TV and demanded a repair person be sent to my house After much arguing they said they would open a ticket and someone would call me within 24-hoursI finally receive a call ThursdayThey called once - I missed the call by minute and immediately called backThe ticket had been CLOSED! So, after speaking with at least people who would not help me, one finally did and she PROMISED to call me back with a new ticket numberShe never called I waited until 10/and called again - only to have TERRIBLE customer service and demand I speak with a supervisor who assured me I would be put on the Executive Customer Service List and would receive priority treatment Today is 11/and I had to call them! I promptly got cut off times and opened an on-line chat That rep said she would note on my account that I am requesting a call as soon as possibleShe said that all of the service centers were busy That doesn't say much for the products, if you ask me You would think with the recall of the Note that Samsung would be bending over backwards to help customersBut their reps are CLEARLY outsourced and EXTREMELY rude which does not help when you have an already upset customer I will be waiting for the call today and if I hear nothing, I will be returning the TV back where I purchased it and will buy another brand I've had a Vizio TV for years and never an issue - I should have just stuck with that brand DO NOT BUY SAMSUNG!!!!

Samsung has the worst customer service I've ever experienced We purchased a Samsung 32" "Smart" TV, which has the worst sound we've ever heard in a TV After speaking and/or chatting with at least different customer service people, we have still had no satisfaction Each time they ask me the same questions and suggest the same solutions, none of which have worked They also claimed they would send me a USB drive with a firmware upgrade that was supposed to fix the sound, which I was to receive in one to two days After days, still no drive I called yet again today and asked to speak with a supervisor - and was refused After putting me on hold for most of my minute call, she claims to be processing my request yet again and I am again to receive a USB drive She also said she sent me an email confirmation, which I never received When I said I didn't receive it, she said they only send them for service repairs Why do they say things they don't mean? I will NEVER buy another Samsung product

Complaint: [redacted] I am rejecting this response because: samsung co, representative did nt even try to get in tought with [redacted] , the ones that supposively repaired the refregerator, which is still not working or at least admit this unit is a lemonIt should be covered under the lemon lawI learned samsung co does not honor their product quality or they would replace this lemon refrigerator Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I was scheduled an appointment for Saturday November 26, that no one showed up for againThis has been missed appointments and I called on Saturday and again on Monday and was promised that someone would call me back by today I have still not heard one word from Samsung This is poor customer service I will call yet another time in the morning to see if someone will be able to help me On Saturday I spoke with Charles and he assured me he would send an e mail to myself along with an escalation team to get back to me I never received an e mail or a call I called on Monday and spoke with Stephanie at the Indianapolis location she gave me a reference number of [redacted] She assured me someone would call me by today, and I still have not been contacted I am tired of explaining my story numerous times and missing work for appointments that no one shows up for I am disappointed that Samsung responded saying that they are working with me to resolve my issue when the truth is that they have not done anything in my case Thank you [redacted] ###-###-#### [redacted] Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that we contacted Pat at the assigned service center (***) and they confirmed the part(s) has been ordered which had to be special orderedWe explained that we had no influence over the delivery of the part and apologized for any inconveniencesThe customer requested the service cancel that order and that Samsung overnight the same partExplained, this was not an available optionCustomer stated that she doesn't understand how we could allow the service center who was referred to her by [redacted] , to have service that was over one week out for the first visitWe apologized and explained that we understand a refrigerator interruption is difficult and we are not saying the scheduling is OK but she never called us for follow upDue to the unit being out of warranty, it was fine that she brought the unit to a non-Samsung [redacted] but since she did we do not have any influence over part ordering and/or schedulingUnfortunately, due to the fact the unit is out of warranty and services are being performed by an non-authorized [redacted] we will not be able to honor the customer’s requests for us to cover the costs of repairsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The Samsung representative was rude and condescendingShe said that even though the washer was only a month old when the recall happened and that our area does not offer repair as an option, we only had the option of paying upfront for a new washerI could not believe how rude the representative was [redacted] tried to speak to Samsung on our behalf but said that Samsung was very difficult to deal withWe do not have the funds to pay $upfront for a new washer when we just paid $for a new oneIt is unfair and unethical of Samsung to treat us this way when our washer was only a month oldI still can not get over how rude the representative was Regards, [redacted] ***