Samsung Electronics America

Samsung has reviewed Ms***’ claim in regards to her refrigerator Our system shows a refund in the amount of $1,720.00; reference Txt# [redacted] was issued on 6/20/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim kin regards to her dryer Our system show a service request; reference Txt# [redacted] was submitted and on 7/18/the repair was completed on the unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Just to let you know that I received the refund of $343.99 from Samsung for the microwaveoven. You may now close this case. Again, I want to thank you for all of your help on my behalf. It is very much appreciated.

Samsung has contacted the customer regarding their TelevisionA Samsung Representative has contacted the customer and repair has been set up with a technician on 4/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding their Samsung baby monitor has been reviewed an additional time per customer rebuttal requestWe have sent out a return label to the customer but based on notes and our review the customer has not shipped the unit yetOnce we receive the unit, we will ship out new productSince now the customer’s unit is already out of warranty if the customer has any issues in the future there would be a charge to the custoemrWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their tabletThe customer’s tablet will proceed with repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] , we apologize for your experienceThe following are the options available as per CPSC Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past days of the recall announcement We apologize again for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:This has been over a month without status This is really the worth service I have every received from a large corp This is unacceptable that my phone was sent to the " Office of the President Corp team" and they can't take the time to follwith the service department that they sent it to or call me with a status update I would like to continue with my claim This is really bad service Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because I would like more information as to what I say in case I have to call back this customer service number because they are not helpful. Is there a case number provided to me by samsung. what is my anticipated time for arrival? will it be a voucher or the tv itself? Please provide more information. Regards, [redacted] ***

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a refund in the amount of $773.87; reference Txt# [redacted] was issued on 9/12/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr. [redacted] complaint, our system shows the agent who handled the complaint spoke with him again today 10/06/17 to further discuss the claim. Mr. [redacted] informed the agent that he does not want the service at all and he will only accept a refund for his dishwasher. The agent informed Mr. [redacted] that Samsung will not be able to provide a refund accommodation unless the unit has been deemed defective by our Tech Support. The agent informed Mr. [redacted] that if other options should become available to offer a refund, they will contact him and present those options at that time. Regrettably other than service offered for the unit, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Mr [redacted] claim in regards to multiple shipping damage to his cooktop Our system shows the agent who handled the claim spoke with Mr [redacted] on 6/13/and apologized that he has had his cooktop damaged several times during shipping The agent explained to Mr [redacted] that Samsung’s warranty does not cover damages caused during shipping a product Mr [redacted] told the agent that it was poor packaging that is causing the damage, expressed that it was not right and that something should be done to prevent this from happening in the future The agent advised Mr [redacted] that if the outcome to accommodate for shipping damages changes, they would reach back out to him but unfortunately Samsung does not covered shipping damage at this time Regrettably, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows Mr*** cancelled the Samsung.com order on 9/01/17, however he did not see the refund reflected after cancellation completed E-Commerce processed the refund in the amount of $699.99; reference Refund ID Number [redacted] on 9/22/for the Samsung.com order Please allow 5-business days to see the funds reflected on the [redacted] account E-Commerce has advised that [redacted] may take a little longer to show the refund on their end Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was contacted on 7/The customer was informed that unfortunately the promotion for the free portable SSD and e-gift certificate for 10%of the value of purchase is no longer availableThe customer entered the order on the last day of the promotion and placed a replacement order three weeks after the promotion ended A refund for his order has been credited back successfully on 6/28/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has reviewed Mr [redacted] ’ claim in regards to his Note refund Our system shows a refund check in the amount of $940.84; reference Txt# [redacted] was issued on 4/04/for the device However, our system also showed that Mr [redacted] called in on 6/01/inquiring about the refund An agent from the Refunds Deptconfirmed Mr [redacted] information and discovered that part of the address was missing in the system The agent immediately submitted a request to have the initial check voided (since it had not been cashed) and another request to have a new check in the amount of $940.84; reference Txt# [redacted] reissued for the device The new check is scheduled to be reissued on Tuesday, 6/06/and sent overnight to [redacted] , GA 30160, the corrected address on file We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, we apologized to the customer that his local [redacted] was unable to assist with his deviceWe offered the customer to send the device in for repair and the customer declined againThe customer felt he was better off selling his phone then send in for repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per Samsung E-commerce the order processed within the allotted time frame, but the product went on backorder and shipped on 2/and was delivered on 3/ Unfortunately, with the promotion for the Level U headphones, it was “while supplies last” and the promotion ended one the available inventory was depleted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited warranty physical damage is not coveredAlthough the damage was caused while performing an action on the device, pressing the home button, the damage seems to have occurred due to the amount of pressure appliedAlthough Samsung cannot warranty the Free of Charge repair based on the extent of damage, we can offer to discount the repairThe price has been adjusted to $ Once paid repair can be completed Please contact Samsung Support at [redacted] to process paymentPayment would need to be made prior to end of business 6/13/in efforts to prevent phone from being returned without repairThank you

As per prizelogic the customer has been approved on all three submissions for the Sand has been contactedThe email address used to register was [redacted] not the email address provided by customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed [redacted] complaint in regards to his charger Our system shows the agent assigned to the claim spoke with [redacted] on 11/16/to discuss the case The agent informed [redacted] to a replacement request; reference [redacted] was submitted for a charger to be shipped to him but had not been processed yet The agent emailed [redacted] advising that the order has been fulfilled and provided [redacted] tracking [redacted] for the package which was delivered on 11/21/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case