Samsung Electronics America

Upon further review of Mr [redacted] complaint, our system shows a refund in the amount of $1,051.38; reference Txt# [redacted] was issued on 10/24/as a Direct Deposit to his account In addition, our system also shows a compensation request in the amount of $200.00; reference Txt# [redacted] was submitted on 10/24/for food loss On 10/27/17, a Compensation ReqSubmitted email was sent to Mr [redacted] email on file, notifying him that the compensation has been submitted for approval On 10/28/17, a Compensation ReqApproved e-mail was sent notifying Mr [redacted] that the refund has been approved and a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment in the system Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer via phone and emailUnfortunately, we have not heard back from the customer regarding their RefrigeratorThere will be no accommodations; the customer’s unit is out of warranty for a significant timeThe repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: As part of settlement I asked for $excluding my rebate for my inconvenience and delayLook at the calls/tickets opened by Samsung customer care, they have troubled me with so many follow-ups Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I've paid $and still do not know what is wrong Jasmine or whatever her name stated that I would have spent the money anyway? So we came to a conclusion to agree to disagree I forgot to mention to her that they need to have qualified technicians wherever they sell their appliances She also told me that she will contact [redacted] , but I thought it very much, since I would prefer that they do not come to my house unless it's an experience refrigerator technician and take back the relay and put my fridge in the condition found Regards, [redacted]

Samsung submitted a request for refund of the washer and dryer, reference Txt# [redacted] The damages will be reported to SFM carrier for handling We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows a refund in the amount of $722.24; reference Refund number [redacted] was issued on 9/23/for the order Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Because the device was sent in BRAND NEW nothing on it but the VMU Software and I get it back like thisthats wrongLike Im really gonna know how to put that on a phoneI was in warranty and you guys should fix itIts wrong:/ Please make an exception and repair the device or replace it Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorThe customer has advised to us that since her Revdex.com complaint she has paid to have the unit repaired alreadyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Nothing has been resolved I called [redacted] and they have received no information in regards to an ex-changeHuge fail again Samsung, I received a confirmation email saying it was approved for an ex-change and [redacted] has not received anything and I'm still without a dishwasher It's been months now Regards, [redacted] ***

Upon further review of Mr [redacted] ’s concerns the customer with his washing machine we apologize for the inconvenience this has caused Mr [redacted] has since sent in an attorney general complaint and an Agent will be following up with him on this issue We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their smart phoneThe customer’s file has been forwarded to the FFA and will be contacted with an update and resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her microwave and range Our system shows an agent spoke with Mrs [redacted] today 6/22/and requested the BOS (Bill of sale) to be able to process a refund for both units Please have Mrs [redacted] provide the BOS at her earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Hello, We do apologize for the inconvenience you have encountered in the process of receiving your replacement unit as we are aware of the importance behind needing your device.We do understand there have been severe weather condtions and incorrect mailing information (zip code error) which have delayed receipt of the replacement, on top of UPS losing your original device, and apologize for the frustration this has caused.Our records indicate the replacement is in transit back to Samsung Proper documents have been processed to ensure your replacement in shipped to you as soon as the unit has been delivered to us Please note, this is not a common practice as it relates to the repair or shipment process for Samsung.Again, we do apologize for any trouble this has caused.Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the complaint spoke with Mr [redacted] on 9/29/and advised him that based on the information from the previous repair (reference Txt# [redacted] ), the unit has been deemed physically damage which voids Samsung’s warrantyThe agent advised Mr [redacted] that diagnosis shows that there are impact points on the screen of the unit which is classified as physical damage Due to the physical damage, Mr [redacted] would be responsible for the repair cost for the unitThe agent further advised that after the repair, Mr [redacted] warranty will be reinstated back to the original warranty Regrettably, due to the physical damage to the unit, no accommodations made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

The customer has not contacted [redacted] or the Helpdesk or through social media. [redacted] has checked with PSI, and they have no record of the customer ever calling in based on the name, email address, and phone number provided. We apologize for any inconveniences and delays the customer may... have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone The agent handling his claim called him on 3/02/to discuss possible accommodations for his phone Mr [redacted] informed the agent that customer support did not want to help him and had advised him that the unit was out of warranty so there were no options available Mr [redacted] then stated that after pushing enough customer support advised him that he can send in the unit for review but he declined the option because he could not be without his phone The agent apologized to Mr [redacted] for the experience with customer support and advised him that he would be able to send in the device for review but Samsung cannot provide a loaner phone Mr [redacted] informed the agent that he has since replaced his phone through his insurance and is requesting to be reimbursed by Samsung The agent informed Mr [redacted] that Samsung cannot reimburse him for the charge he incurred by going through his insurance for a replacement No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I am rejecting this response because: fyi this is not the first time I have problem with samsung tvThere is no way I will ever buy samsung product or recommend anybody to buy oneYou guys are selling inferior quality productsMy year old lcd vizio tv fell off the wall and still workingYour tv never fell just open the box and found defectiveI am sure thats mfg fault or caused damage by u during transportationIf you will not replace this tvI will go to court

Upon further review of Mr [redacted] claim, our system shows the unit was deemed physically damaged by an ASC technician Mr [redacted] was previously advised that physical damaged is not covered under Samsung’s Limited Regrettably, Samsung’s stance remains the same No further accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Thank you for your response and I appreciate you to take you timeI received the email stating I have been approved to purchase the fully immersive package and will do so immediately, thank you [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal requestBased on the information we have in our system we will have to reiterate our decision that we made previouslyUpon review the picture(s) provided, the impact point is considered cosmetic/physical damage which is not covered under warrantyThe customer admitted that while driving his vehicle hit a bump and the unit bouncedWe have attached a picture of the damages on the unit for your referenceUnfortunately, Samsung will not accommodate the customer’s request for a refund or replacement We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you