Samsung Electronics America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have sent in all documents, and now waiting for the refund , I am happy with the resultsTold will get my Refund in about a week , so I'm hoping that will be the case ! Thanks for your help !

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN51D490A1DXZA We have offered the customer a refurbished exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Please read below Re: complaint ID [redacted] I have e-mail MrAndrew L at Samsung in the Ridgefield Park, New Jersey office asking him if the television was tested before they send it to meBut he did not answer my questionSo far I do not have a delivery date and no one from Samsung has contacted me as to when I can expect deliveryIf the second television is damaged again because no one took the time to test it first then I will file a formal complaint against Samsung with the Court in [redacted] for damages and for court feesThis has been going on now for one monthIt should not take that long to resolve this issueThank You [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to a refund (phone cover) and promotion with his Samsung.com order E-Commerce has advised that the below email was sent to Mr [redacted] regarding this matter.Hello ***,Thank you for contacting SamsungI have received and reviewed your complaint and I understand you experience a few problems with your Samsung.com orderFirst and foremost, I would like to apologize for all the inconvenience you endured during your shopping experienceFrom my understanding you received a damaged phone coverI have processed a manual refund for the amount of $Please allow 3-business days for the funds to reflect in your accountIn regards to the Gear camera, I have received a promotional code where you will be able to reorderIn addition, I have also included a $promo code for your troubles during this timeGear promo code: [redacted] (this code is specifically designed for the Gear camera)$promo code: [redacted] both codes expire on April 30, 2018***Please Note: You must copy and paste the code into the promotion code area***Please keep in mind that each code can only be used once and cannot be used at the same timeOnce again, I apologize for all the inconvenience you experience during this timeIf you have any questions or concerns please do not hesitate to email me back.Thank you,ChrisThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] claim in regards to her Samsung.com order Our system shows that Ms [redacted] received the package from FedEx on 8/1/which should have contained the Fast Charge Battery Pack (5.1A), Silver but the package was empty and did not have any tampering with the box An investigation was processed on 8/3/for the missing Fast Charge Battery Pack (5.1A), Silver and once the investigation has concluded, an E-Commerce agent will contact Ms [redacted] with the details Please be advised that these types of investigations can be lengthy most of the time As an accommodation, the agent requested a promotional code for the Fast Charge Battery Pack (5.1A), Silver on Ms [redacted] behalf Once the code has been generated in the system, it will be sent to Ms [redacted] email on file Please allow 5-business days for this process to be completed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to ***’ delay in delivering his appliances We are sorry to hear that you are experiencing an issue with your Samsung appliances you purchased through ***’ being continuously delayed Unfortunately, Samsung has no control over retailers’ delivery dates to be able to offer you any assistance in this matter Regrettably, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Samsung E-commerce division [redacted] was has been given a replacement code We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his concern about being charged when he placed his order Our system shows that Mr [redacted] used [redacted] Credit as his payment method when he placed the order When an order is placed using [redacted] , it is automatically charged in their system Samsung has no control over how [redacted] operates when it comes to processing charges However E-Commerce has advised that after reviewing Mr [redacted] order, it was shipped via FedEx; reference FedEx tracking # [redacted] and was delivered on 9/27/to the address on fileThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their smart phone. The customer has been set up for a free of charge repair which will be expedited. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer... contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted the customer regarding her concerns with her television Mr [redacted] was offered and has accepted an exchangeThe exchange was submitted and approved on 01/29/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Their claim that there is evidence of physical damage to the TV is completely untrueThey made this determination based on photos that were sent to them by a service technicianThere is no way to make that call based on photosThere is absolutely no evidence whatsoever, no dents, no scrapes, no scratches, no cracks, not one single blemish of any kindMy husband and I are the ONLY people in our home and I can guarantee you that neither of us damaged this TVThey continue to make this claim that there is damage on the inside of the screen without ANY damage whatsoever to the outside of the TVQuite simply put, that is impossible! Regards, [redacted] ***

Samsung has reviewed [redacted] complaint in regards to his microwave Our system shows the agent assigned to the claim spoke with [redacted] on 11/16/to discuss the case The agent contacted [redacted] the following day, 11/17/and informed him that a representative from *** [redacted] would be contacting him in regards to having the damaged door replaced on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] complaint, our system shows a refund in the amount of $150.00; reference Refund number [redacted] was processed today, 10/05/for the Tracharge Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Tell us why here...We appreciate your patronage here at Samsung Telecommunications and we strive for the best in customer satisfactionWe understand that sometimes situations occur and we apologize for the inconvenienceA transaction has been created for the replacement of your product .A UPS pre-paid mailer has been shipped for the retrieval of your deviceFor order status please contact Samsung at ###-###-####Thank you

Complaint: [redacted] I am rejecting this response because:The Samsung rep was rude and insulting, as I stated beforeDid not acknowledge or address my entire complaint, just the portion that had a resolution in process at the time of this complaintI would like for another (different) rep to contact me, because the initial rep did not handle the complaint/situation properly Regards, [redacted]

We have confirmed receipt of your product For status update please conatct 1- [redacted] , Monday-Friday 8AM - 10PM CST.Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, a refund was submitted for the product that the customer did not receiveThe customer can expect to receive their funds within 3-business daysThe refund number [redacted] has been created for the transaction amount We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung spoke with Mrs [redacted] on 3/01/in regards to her compliant about her washer We offered her a refund pending the submission of the BOS (Bill of Sale) for the washer Mrs [redacted] stated she will have to go out to fax the receipt and will send it as soon as possible Upon receipt of the BOS, Samsung will submit a request for a refund An email will be sent to Mrs [redacted] when it is being processed We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once I had issued the complaint with the Revdex.com, I suddenly found that Samsung was very eager to help me After all of the stress and frustration this matter has caused my family, I am pleased to report that I have received a refund check from Samsung, and my wife and I have already purchased a replacement appliance Although Samsung did not offer any form of reimbursement for our spoiled food, or for the cost I had to endure to rent a refrigerator for weeks, at least they sent me a full refund for the defective appliance, which allowed me to purchase a replacement Our food is once again cold, and my wife is no longer stressed out, so life is good again and I consider this matter resolved Many thanks to all that were involved Regards, [redacted]