Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I sincerely appreciate Samsung taking responsibility for their faulty productThank you very much Samsung for offering my mother a refundIt.has been days since you told her she.would recieve a refund in - days and am hoping you will follow through no later then day Again, thank you for offering to do the right thingIf a refund is given to my mother by day no further action will be takensincerely, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her washer Our system shows a refund check in the amount of $738.29; reference Txt# [redacted] was issued on 7/27/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung E-Commerce division has reviewed the customers concerns regarding their Galaxy Gear promotionThe consumer’s location code is valid and the prize we have approved him for is the SWe have sent him an email informing him of thisWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still waiting for an update on the other replacement items and still waiting for the more prizesIF need be I will file a new claim for that one if not resolvedThank you very much for your help and assistanceMy family and I purchased nearly phones of which we are waiting for replace of nearly more gifts Regards, [redacted]

Samsung has contacted the customer regarding their Note The customer has requested a loaner replacement, unfortunately Samsung does not offer and loaner programThe customer confirmed he will go to his retailer for a refund of his Note We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer's concernsAs per Prizelogic, the customer was contacted and informed customer of our damaged product return process and assured him that he would be receiving a prepaid shipping label for the damaged product so that he would not be responsible for the shipping costAlso informed customer that we will also be matching the price for the 65” Class KS8-Series 4K SUHD TV so that he will be able to repurchase the product at the same price as his original order (for the amount $1,719.99).We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to his phones As previously advised, because the devices are over years old, Samsung would not be able to replace them at this time The agent who handled his claim explained to Mr [redacted] that if he is having issues with the devices, the only option would be to have them set up for service If Mr [redacted] would like service for his devices to resolve the issues, please have him contact the agent for further assistance We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: tThe website srill saying to days shipp I will call today to cancel my orderVery bad buisiness practice Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This item was meant to be a Christmas gift It is obvious that will not happen because of the policies of Samsung My only recourse, since Samsung would not respond or refund me, was to dispute the charge I have Not found relief for the situation Samsung refused to refund my order in a proper time frame, they refused to fulfill my order, they were painfully aweful to work with at every step I have stopped selling he Samsung brand in my store because of this As a technology expert, I have been sure to tell everyone who asks my opinion to avoid Samsung Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please be advised that Wal-Mart is an authorized dealer, however, dependent upon the product purchased, and cellular service provider used; Samsung may not be able to provide warranty service.In this instance Samsung is unable to provide repair service for the Gear Fit due to the fact the receipt provided does not indicate the place of purchase for the itemValid proof of purchase receipts includes: Place of Purchase, Date of Purchase and Item Purchased (including serial # or IMEI # for that product)Wal-Mart includes their company name on all purchase receipts.Until a valid receipt is provided Samsung cannot authorize service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will mention that Samsung really didn't own this problem until I filed this Revdex.com complaint, and for that, I'm thankful this website exists

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Based on the guidelines set forth by the US Galaxy Note Exchange Program the consumer must contact the place of purchase in order to fulfill the exchange process If the item was not purchased directly through Samsung.com the product exchange must be completed by the place of purchase, or the carrier.Thank you

Samsung has reviewed Mr [redacted] claim in regards to his memory card promotion Our system shows Mr [redacted] placed an order for SEdge mobile devices which were offered with a free Micro SD PRO+ 128GB Memory Card w/ Adapter for each deviceMr [redacted] received both mobile devices but only memory card The tracking for one of the memory cards show "label created" and was never delivered Since the missing memory card was a promotional gift and Mr [redacted] was not charged for the product, Samsung will provide him with a promotion code in the amount of $for the value of the memory card A request for a promotion code has been submitted and will be provided to him once issuedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: The time lines are ridiculous and it has been business days since I heard anything regarding my damage claim, I have a room that I cannot use and is dismantled I was told it would take up to business days and that is today all that I know is that my claim is at the office of the president, which is impossible to get ahold of I had executive customer relations send them an e-mail I managed to get through to them via the operator at Samsung but all I get is voicemailHow much longer do I need to wait to get this damage repaired, which is water damage could potentially cost me more money and I will not be paying a dime, because it was there washer that leaked water everywhere causing the damage which I asked to be replaced and they won't replace until a tech deems it unrepairable or defective and it took them a week to just tell me that information They can't honor any time lines and in my very honest opinion they need to get out of the appliance business if or get stricter quality control, because it is ridiculous that I spent 500+ for a brand new machine that has to be repairedThis needs to be resolved immediately before I have to take other actions, perhaps of the legal kind Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her phone Our system shows the agent who handled the claim spoke with Ms [redacted] on 6/22/to discuss the claim Ms [redacted] informed the agent that she would like further information regarding the parts needed for the repair The agent called RSI on behalf of Ms [redacted] and was advised that there was no information from the tech to be provided to herThe agent explained to Ms [redacted] that the issue with the device was not a Samsung update but an Android update which was enforced by her carrier and GoogleThe agent advised that in order for Samsung to rectify the situation, Ms [redacted] would have to pay for the repair because the device has been OOW (Out of warranty) for over a year monthsOther than OOW service, no accommodations can be made for the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs a resolution, we have offered the customer a one-time free of charge repair accommodationThe customer has accepted our offer and we have set up the repair service request on her behalf We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] in regards to her Samsung HW-KSoundbar w/ Wireless Subwoofer that she ordered on 2/4/ Mrs [redacted] stated there was a promotion for a free pair of SWA-8000s rear speakers was being offered with the purchase of a HW-KSoundbar w/ Wireless Subwoofer E-Commerce reviewed the order and the system showed that the promotional item was not included on the order E-Commerce informed Mrs [redacted] of the terms and conditions for Samsung promotions which states: "Must be 18+ & US/DC residentParticipants who make a Qualifying Purchase on Samsung.com will have their Gift automatically added to their cart, and price of Gift will be reduced to $automatically at the time of purchase, and will not qualify to submit an offer claim on samsungpromotions.comMust check out with the qualifying product and Gift in same transactionLimit Gift per Qualifying PurchaseQualifying Purchase can only be used to redeem Samsung offerIf Qualifying Purchase is returned, customer will forfeit GiftVoid where prohibited or restricted by lawGift subject to availabilityCannot be combined with any other Samsung, Carrier or National Retailer offersAdditional restrictions applyTaxes, shipping fees and other costs may apply" E-Commerce informed Mrs [redacted] because the promotion was not included in the order, her request to receive the product could not be granted We apologize for any inconveniences and delays the customer may have experienced with this case Thank you Tell us why here

Complaint: [redacted] I am rejecting this response because: Samsung has not called me to let me know when they are going to replace my microwave and they keep giving me the run aroundMy complaint # is [redacted] Thank you for looking into this matter, [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have been trying to contact Samsung before and After my Business trip and they are not responding to me Would you please re-open this case Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has confirmed the technician is to repair the unit on 12/1/We provided the customer with information if further assistance is neededWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you