Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I am rejecting this because Samsung is RIDICULOUS! I was suppose to get the $promotion on January 1st as this expires on March 15thI got an email on March 2nd with a $certificate but I have to use it by March 15th as that's when it expiresI would like to reason with you hereAfter arguing with Samsung about my reward submission for several weeks now and finally filling a complaint against you with the Revdex.com, you send me the certificate to be used before March 15thDo you realize what day you sent that? do you realize that I should have received this certificate on January 1st? Samsung's unethical business practice of pushing the customer, me, around until I have to file a complaint to receive what I was promised is astonishingTo add insult to injury, you don't even give me weeks, not week and not even a mere weeks to decide on what I would like to use my certificate forThis leads me to believe, that Samsung have done this with the sole purpose of making me miss the deadline, which is the equivalent of not having received the certificate to begin with.it's not only troublesome the way Samsung's business practices are but it is also worrisome about the direction Samsung as a company and their different divisions are going based on what I had to go through.I responded back to the person that sent me the certificate, but just like Samsung, she didn't care or let alone respond to my email.I hope you take my concerns into consideration, prove me wrong and remedy the situation by either extending the certificate expiration date, or creating another viable solution that doesn't require compromise on my partRegards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung Kitchen RebateWe have advised to the customer that the offer was not valid for purchases made through Best BuyThis particular rebate is a maonly rebate offer that customers received at participating retailersSamsung provided the rebate forms to those retailers onlyWe are not 100% sure how the customer received this rebate form as this form was not supplied to Best Buy storesOur customer care team indicated that the customer would have received a postcard indicating that the rebate was not process due to an invalid retailerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr***’s claim in regards to his phone Our system shows the agent who handled the claim spoke with Mr [redacted] on 5/08/and offered service for the device Mr [redacted] declined to send the device in for service againMr [redacted] stated the phone was serviced through [redacted] and they cannot assist him so he would like a replacement from Samsung Mr [redacted] also mentioned that screen which was replaced on a previous repair is bleedingThis would be considered physical damage and would void the warranty The agent advised Mr [redacted] that the warranty is a service warranty and if the phone is not working, he can submit the phone for service againMr [redacted] informed the agent that he will take other measures in reference to the phone No accommodations other than service will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim in regards to her Samsung Galaxy Sphone Our system shows the agent handling her claim spoke with her on 4/11/and she informed them that the phone had water damageThe agent submitted a FOC repair request; reference Txt# [redacted] and sent an E-label; reference UPS tracking # [redacted] to send the device in for service The device was repaired and shipped back on 4/21/to the address on file We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to being charge a $late fee Our system shows Mr [redacted] finance account is through [redacted] *** not directly through Samsung In addition, our E-Commerce Division is not authorized to apply late fees to any financed account [redacted] would be more efficient to help resolve Mr [redacted] complaint in regards to the $late he was charged No accommodations can be made for this claim Please have Mr [redacted] contact [redacted] directly for further assistance We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung as a courtesy will be able to provide customer with the refund requested with a valid proof of purchase receipt Customer has been contacted and has agreed to provide Samsung the proper documents A premailer will be sent to retrieve the original device contents Best Regards, Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their RefrigeratorSamsung has been notified the customer has made contact & arrangements with Dealer Support for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I responded several times to my complaintThe issue was finally resolved with a refundIt took days to receive itOrdering from them was a nightmare and quality was badI have to pay a fee if I am late BUT Samsung does notThe issue is closed and I recommend not shopping witgh them onlineThe shipping company they're using has no value in care for the product shippedNo customer service from day oneThank You

Complaint: [redacted] I am rejecting this response because: Samsung's system is incorrect I was instructed to make the washer available for pickup, but was never told that availability meant being on my front steps No appointment was scheduled, the company arrived without notification and called from my home while I was at a volunteer worksite Samsung has been provided with an image of the washer decal It is Samsung's responsibility if they need further verification to dispatch a technician to verify their defective product and not burden their "valued customer" who has been inconvenienced for nearly months with a washer full of mold and water Please arrange for a technician to assist in the verification of the washer decal as soon as possible Thank you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I spoke a contact from Samsung on 4/and was advised the credit was requested and would be provided within to business daysHowever, I called my credit card company yesterday (4/11) and confirmed the credit has not been received Please keep this complaint open since the credit has not been provided Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Promises of prompt delivery are what spurred this issue in the first placeThey are completely incapable of keeping any sort of timeline, and I am still waiting for any sort of compensation for the promises made by Samsung Regards, [redacted] ***

Samsung has contacted the customer regarding their washerThe customer has been educated of the voluntary recall program optionsThe customer is unhappy about the resolution and we advised that the options available are the appropriate resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Upon review Samsung's records show you created a Service Ticket online for Samsung to evaluate a "screen sensor" issue on Galaxy Core Prime (Service Ticket #: [redacted] )Upon its delivery and evaluation by Samsung our technician found the LCD was severely damaged After two contact attempts for repair payment were made, and there was no response, the phone was returned unrepaired.Since this time you have contacted Samsung again requesting a new service ticket be created for repair of your phone This ticket has been processed (Ticket #: [redacted] ),however, Samsung is not able to email a new UPS Shipping E-label until credit card payment for the repairs is heldAgain, Samsung's charge is for the physical LCD damage found.If you wish to continue with service please contact Samsung Support at [redacted] , provide a credit card payment and then a new UPS label will be sent for return of your product in order to complete repairSamsung would not be able to honor request of a replacement device.Thank you

Complaint: [redacted] I am rejecting this response because: This response does not address my complaintThe primary complaint I have is that I cannot get in contact with a service agentEach time I call customer service/general customer support, I am told to contact a service agent but they have failed to answer the phone or return callsMy secondary issue is that my tablet has failed; I am first and foremost having problems reaching an appropriate Samsung agent to get the failure addressed Regards, [redacted] ***

Samsung has made attempts to contact the customer via email; unfortunately the customer has not been availablePlease have the customer contact us at [redacted] with the purchase receipt so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his washer/dryer and compensation for property damage Our system shows a refund request was submitted in the amount of $614.11; reference Txt# [redacted] for the washer and in the amount of $414.11; reference Txt# [redacted] for the dryer On 6/16/17, a Refund Payment Processing e-mail(s) was sent to Mr [redacted] email on file to inform him that the refunds are being processed for both units Once the check(s) has been issued, Mr [redacted] will receive a Refund Check Issued e-mail(s) informing him that the check(s) has been issued for payment In addition, a compensation check in the amount of $175.00; reference Txt# [redacted] was issued on 6/08/for the property damage Please allow for 7-business days after the compensation check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, a replacement is being processed for you. You will receive a tracking number for the unit as soon as tracking information is available. Please do proceed with the return process for the damaged product that you... received. We will just need the serial number for the damaged unit and pictures of the damage. We will be able to submit a prepaid label for you so that you are not responsible for any shipping charges. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you.

Thank you Again, we sincerely apologize for any recent negative experience with our Customer Care Center The unpleasant experience described is not consistent with the high standards and values that you, as well as Samsung, expect from our employeesWe will be sure to forward your feedback along to the appropriate parties for further review and coaching opportunitiesAs previously mentioned, we will be shipping the replacement to the address below upon its return to Samsung (expected arrival is 3/20/15)A request to expedite return shipment to you has been made We would expect arrival of this unit to you no later than Tuesday of next week, however, it may arrive soonerThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for warranty evaluation service Samsung’s warranty clearly states that physical damage is not coveredWe cannot speculate at what point of impact would cause damage to a productTo ship your product to Samsung for evaluation service please contact Samsung Support at ###-###-####