Samsung Electronics America

Samsung has reviewed Mr [redacted] ’s complaint in regards to his television Our system shows the agent assigned to the claim spoke with Mr [redacted] on 12/12/to discuss the case Mr [redacted] told the agent that he is having problems deleting his channels The agent informed Mr [redacted] that they have never heard of this being a issue and advised that this would be passed up to technical support for further assistance Mr [redacted] requested that the agent note his account for Tech Support to contact him; which has been duly noted The agent also informed Mr [redacted] that they did not know how long it would take for Tech Support to look into this matter and get back with him Thank you for being a valued Samsung customerWe apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been informed there has been a price error and the customer was provided a $e-certificateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has attempted to contact the customer regarding their TabletUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I want to thank you all I received my refund check

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseWe also informed him of the new firmware so he will not need to us MagicianYou can view this at: h [redacted] The customer didn’t want to wait for the fix so we therefore offered a refund to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: Samsung initiated this issue...as far as I knew there was nothing wrong with my washing machineThey incented me by way of a rebate to purchase a new SamsungI followed the directions in the rebate...in order...I didn't know about the labels until the old machine was gone and the retailer will not provide the disposal letterI'm starting to think this is exactly what Samsung wanted consumers to do so they would buy new machines Regards, [redacted] ***

Samsung has contacted the customer regarding their OvenThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Note refund Our system shows Mr [redacted] was originally sent a box in February (tracking# [redacted] shows delivered on 2/11/17) however as of today 6/12/17, the return tracking has not been used A request for a new box was shipped out on 5/30/to the address on file The agent handling the claim spoke with Mr [redacted] on 5/30/as well to inform him that they were working with the Refunds Deptand will contact him once they received any updates on the status Once Mr [redacted] receives the new box, please have him send back the device at his earliest convenience in order for the refund to be processed in a timely manner We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because:I would like Samsung to address whether they have acted in good faith, regardless of conclusion of the class action suit? Hundreds of posts online suggest that they have notSamsung was aware of, and did not notify ALL consumers of, the defect(s) with their Plasma and LCD tv's Instead, they only notified the owners of models that they had already received complaints fromThey did not, apparently, anticipate that any more of their tv's manufactured at exactly the same time period and with the exact same capacitors would malfunction in the futureIt seems unlikely that they did not think this necessaryThey just didn't want to incur the costThis is the definition of bad faith Samsung holds itself out to consumers as a world-wide leader in manufacturing of safe, technologically advanced Plasma & LCD tv's It also touts it's incredible customer service However, they have failed to disclose facts that they were aware of to consumers, and they have repeatedly refused to address customer's issues the this particular defect Samsung is in breach of the implied warranty that the product being purchased has no defects Samsung is operating and creating an atmosphere of mistrust and animosity Finally, Samsung did not contact me--I contacted them and they respondedIt took about phone calls and finding an email address online for the Office of The President, which the President tried to not publicize until he was called out onlineSamsung's own website touts the plasma tv's as lasting for years: "Older generation Samsung Plasma TVs with the Gen-display panel have, on average, half lives of 50,hours under operating conditionsThat's nearly years if you watch your Plasma TV six hours a day."The cost to repair my television without Samsung is between $500-I would really like to resolve this matter in a fair and amicable mannerI believe reimbursement for the repair is appropriate

While we understand your concern, and the fact that accidents due occur, Samsung will not be able to honor repair under warranty We ask that you please refer to your service provider directly for resolution, if insurance was purchased for your product.Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s information has been forwarded to [redacted] for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their TelevisionA Samsung representative has answered the customer’s questions of concernsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Samsung has contacted the customer regarding their unitThe customer was offered Free of Charge Repair on their unit and the customer has accepted (transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because:I was charged a fee for priemium shipping services referred to as "white glove" The shipping company, hired by Samsung, never delivered the product Samsung has refused to refund the item until they receive the product even though it is confirmed to be on its way to themI have spent hours on the phone, in email, on social media I missed the sale offer for this product This issue has caused great stress to me and my family Over these plus days, Samsung has set expectations on timelines, been rude, tied up a large sum of money, and has created a huge cloud of stress and anger I want to be made whole in every way, up to and including compensation of my time and refund of my order Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to a refund for his washer Our system shows that a Refund Payment Processing e-mail was sent on 3/03/17, reference Txt# [redacted] for Buy Back accommodation Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we will have a return label processed and sent to the customer for retrieval of the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have coordinated with our Home Depot Group to get an authorization for an RGA return back through Home DepotWe then contacted the customer’s local Home Depot and informed them of this decision and to proceed with the processing of the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Samsung, finally acknowledged that they received my "proof of purchase" for my headphones and sent me (3) three Visa Gift Cards totalling $which covered the cost of what I originally spentI think it is unfortunate that I had to contact Revdex.com in order for me to get this issue resolved after months of correspondence with numerous Samsung customer service reps I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me