Samsung Electronics America

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was approved to receive a Gear VR We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung's inability to service out of warranty by date or condition devices is not related to Noteproduct issuesWarranty has always stated physical damage and products outside of the one year period were a void of warranty.We do apologize for any inconvenience this may cause.Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, we have offered the customer a refund on her Note and she has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I filed a complaint a few weeks ago and thought that Samsung and I had resolved the issue with my TV Well now I can't get somebody out to fix my TV or do the 'buy back' I paid over $for a TV that within months quit working and had somebody out to fix it It took or times before they got it fix Now months later it started turning on and off again The service guys came out times and said it was fixed Within a day it was turning on and off again Now it doesn't work at all All of this has happened within months of buying the TV When you spend that much money you expect it to last more then months Out of that months I've been without a TV for over weeks I just want a new TV or my money back All my money back so I don't have to save for years to buy a new TV Please help me

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was informed the order has shipped and was delivered on 12/14/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

The above number is the claim that you helped me with to contact Samsung about my recall washer. I purchased a new Samsung washer at [redacted] on November 16th 2016 and scheduled a delivery and pickup for the old recalled washer on November 25th 2016. [redacted] in [redacted] [redacted] *** was the company that [redacted] contracts with for delivery and haul away. On that day we forgot to pull off the sticker on the back of the recalled washer. When I realized it I tried to contact the next morning and they said it had already gone to the scrap yard but Samsung could contact them. I do have the paper from [redacted] that says I paid the $15 haul away fee and I have the receipt from [redacted] showing where they picked it up and hauled it away. I contacted Samsung and explained it to them and they said basically too bad you will not get your $617 refund. I'm just devastated and very upset because I did buy this in good faith. I hope you can help thank you. [redacted] ***

Samsung has contacted Mr [redacted] regarding his concerns Mr [redacted] has been submitted for a full refund of his washing machine The transaction number for the refund is [redacted] We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA50F9A7DSW/AWe have addressed MsHoward’s concerns and have offered to reach out to the assigned technician to see if we can get an appointment scheduled as quickly as possibleWe will continue to monitor this case to ensure customer resolution and satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for a refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a refund under transaction # [redacted] and informed to hold onto the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their televisionSamsung would like to confirm the serial number on the unitThe customer stated that the television is on the wall and will retrieve the correct serial number once the television is taken down A message was left today on the customer’s voicemailWe are awaiting the customers’ response We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

My complaint # [redacted] is resolved now

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263TEAEWW/AAWe offered the customer a pro-rated refundCurrently, we are waiting for their response/acceptance to begin the process We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs [redacted] s’ concerns we apologize for the issues that Mrs [redacted] has had with her refrigerator Samsung has reached out to Mrs [redacted] to offer her a full refund for her unit or a store return authorization and are waiting for a response backOnce Mrs [redacted] has contacted Samsung whichever process she chooses will be started on her behalf

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional time Based off of our customer service records, we reiterated our offer to Mr [redacted] and he did reply with acceptanceWe have advised to Mr [redacted] to please retain the unit until he has completed the instructions given by the refund department which should be received within 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung provides no approval to [redacted] or [redacted] in regards to mobile phone repair or replacement Any determination made regarding consumer repair/replacement is solely at [redacted] or [redacted] discretion.If there is a dispute regarding the refund or return of a product the claim must be directed specifically to [redacted] Samsung would not be able to address or resolve this matter.Thank you

Samsung has reviewed Mrs. [redacted] complaint in regards to her printer and toners. Our system shows the agent who handled the complaint spoke with Mrs. [redacted] on 8/10/17 and advised her that after verifying that there was no trouble found with her unit and toner, Samsung will not be... able to fulfill her request for a refund. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Based off of the customer’s file history, we show that his tablet was factory refurbished by Samsung, which means it comes with a day warrantyAt this time, the customer’s warranty expired June 2014, which is why he has been denied repair cost assistanceWe greatly apologize, however, with the unit being refurbished and the retailer did provide on the receipt of purchase refurbished products do not come with the full year warranty, we will not be able to cover the cost of this repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding their concerns. As per E-Commerce, the customer was contacted on 7/7. The customer was informed that unfortunately the promotion... for the free portable SSD and e-gift certificate for 10%of the value of purchase is no longer available. The customer entered the order on the last day of the promotion and placed a replacement order three weeks after the promotion ended A refund for his order has been credited back successfully on 6/28/16. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.