Samsung Electronics America

Our files indicate that the customer’s complaint regarding Model # WF405ATPASU/Ahas been reviewed an additional time per customer’s rebuttal requestSamsung has offered the customer a refund for her repair fees in the amount of $Regarding the laundry costs, respectfully, Samsung does not warranty uninterrupted use of this appliance, therefore laundry costs are not eligible for reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding his Samsung washer has been reviewed an additional time per customer rebuttal request We have addressed Mr***’s concerns and have offered a pro-rated buyback (refund)We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.As you have been advised the product you purchased via [redacted] is a non US productSamsung USA does not keep an inventory of parts required to repair international productsAlthough the model handset may be the same as a U.Sversion, the internal components may be different based on the country of origin for that phone.With that stated, your product was determined to be a Latin American unit, and the device was transferred to Samsung Latin America for serviceUnfortunately, Samsung cannot provide an exact ETA required for repair service, however, Samsung Latin America has been informed of your status update request and asked to contact you directly regarding your product.We do apologize for any inconvenience this has caused, but do expect follow up from the Latin America team regarding your device

Samsung has reviewed Mr. [redacted] complaint in regards to his refund and compensation requests. Our system shows the acceptance documents required to process the refund was received and uploaded into the system. A Refund Payment Requested e-mail was sent on 9/07/17 to Mr. [redacted] email on file informing him that the refund is being processed for payment. Mr. [redacted] will also receive a Refund Payment Processing e-mail informing him that the refund is being processed to be issued. Once the check has been issued, Mr. [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment. In regards to the compensation, our system shows the compensation request in the amount of $150.00; reference Txt# [redacted] has been resubmitted for approval and processing. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Mr [redacted] complaint in regards to his phone The agent assigned to the claim spoke with Mr [redacted] on 9/13/and explained that the device had been deemed rooted by the service technician which is why it was returned unrepaired Mr [redacted] informed the agent that the device in question had been replaced by the retailer Based on this information and in conjunction with what we have in our system No accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr. [redacted] claim in regards to his phone. Our system shows the agent who handled the claim submitted a service request; reference Txt# [redacted] for the device. The device was received on 8/09/17, a service order expedited was submitted and the device... was repaired and shipped back to Mr. [redacted] on 8/10/17 to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Dear Ms [redacted] : Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because: Samsung needs to be responsible for their lack of company communication between the customer and the certified repair people and not backing up the product that they sell Maybe they should tell customers their product only last years and how much of a hassle it is to try to get somebody to work on their product I did everything Samsung asked me to do and then some!.....I spent my time and money on service calls to get the washer fixed but its still broke....sorry I guess the gear boxes go out all of the time! If somebody from Samsung would actually take the time and look and listen to all the calls that I have placed, and see that this is not a good business practice, maybe they would see my point of view instead of counting their millions Samsung ask yourself how practical it would be for your company to rebuild your factories every 3-years? Somehow I think your response might be different.......welcome to my shoes.Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAt this time the unit in question is beyond the original warranty terms, thereby, making any repair fees the responsibility of the consumerHowever, we understand the customer’s concerns on this topic and are therefore, offering a one-time out of warranty part(s) accommodation if the customer wishes to have the unit repaired through an authorized Samsung service providerThe customer will be responsible for any associated trip or labor feesWe have updated the current repair transaction referenced with the offered part(s) coverage, so it is available if the customer would like to move forward with repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com:Today December 2016, I used the provided mailer to mail my watch to Samsung once again I have reviewed the response made by the business in reference to complaint ID [redacted] , and "tentatively" find that this resolution is satisfactory to me, if the results are fair and equitable Please allow my complaint to remain open until final Samsung's disposition Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We have taken the liberty to forward your claim to the responsible parties for additional review and coaching opportunities. As it is noted on your service ticket to have refused repair... service, and at that point the ticket was cancelled. As you have stated, a consumer is allowed 30 days from the creation of the Service Ticket to get the product in for servicing. The ticket should not be canceled, unless requested by the consumer, prior to that 30 day period. At this time a new ticket has been created, [redacted] , and a new UPS E-label has been emailed to you for shipment of your product. There will be no charge for the shipment and evaluation only of your handset. Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to personally thank [redacted] of the Revdex.com for her assistance in processing this claim, which I feel would have been stonewalled without her persistence (and mine) Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his Samsung Note phone Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] on 7/11/to send in the device for repair A UPS E-label; reference UPS tracking # [redacted] was sent to Mr [redacted] email on file to send in the device to the service center Please have Mr [redacted] send in the device (if he hasn’t already) at his earliest convenience in order to proceed with service We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung Product Liability department has contacted Mrs [redacted] regarding her concerns with her washing machineMrs [redacted] did not experience the separation issue with her unit, however the unit vibrated and started leaking from the back Mrs [redacted] has been advised to send in bill of sale so that Samsung may proceed with a full refund for her unit We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I do not accept Samsung's response and that's why I contacted youWhen I first started having issues with my TV, I contacted [redacted] concierge who misleads people with a years warranty and standing behind their products, but since the problem happened the first year, they told me to deal with SamsungOf course they deemed it physical damage, so I am not expecting them to change their mind.When they said the damage was the size of pin hole, I argued that may be the damage was already there and the hole just got bigger, they said a physical damage is not only a blow or a punch to the TV, and they also said even if something happens to a fuse inside the TV it would still be considered physical damage, and that's why I gave up because it was my word,against their word,their money,their position,and their lawyers.Not until I got a letter from them (which I sent to you guys) asking me to extend my warranty for a TV that was not even repairedTo me this was provocation.I read about this company and realized that they have the worst customer service, and there is more than complaints about TVs aloneNo other brand had that many complaintsI don't know anything about the inside of TVs and I never tried to open one before, but I can tell you from a prior experience with Samsung that they are not satisfied with the price we pay up front, they always want more by asking to by a warranty, and putting parts which are ready to break that way their business keeps goingAbout years ago I bought a range, and after one week all the knobs were broken and when I called for a replacement they said (physical damage buy new ones) I am using the knobs from my old range which are in perfect condition(after 20yrs of use) ,and I still have their cheap ones as a symbol of corruption and greedthe range also had an electrical defect; the burners would just misfire for no reasonI called Samsung, and they told me when this happens, pull the plug.Is this a part of the comfort of buying a range that costs more than one thousand dollars?How is is it to pull a whole range to unplug it? I am still living with the problem, and still keeping the non working TV safely behind the doors of the hutch where it always was.Now you tell me what to do next.Help the consumers who are being consumed by the big companies, or let Sam sing all the way to the bank

Samsung has reviewed Mr [redacted] complaint in regards to his $Google Play credit On 12/04/17, the Promotions team advised that Mr [redacted] was sent a new code via email and he should have received it a few days ago Please have Mr*** first check his email Inbox and then his SPAM/Junk folder to see if the email with the code is there Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer via email regarding their TabletWe have apologized to the customer’s customer service experienceIf the customer should have any other concerns, please feel free to contact usWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F8000BFXZAWe have addressed Mr***i’s concerns regarding his exchange and have offered him a e-gift card to purchase the camera online as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear about your experience with your Samsung dryer and we are glad to know you were able to resolve it with a repair on the unit Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because:I have received no calls or voicemails from Samsung to try to resolve this Regards, [redacted]