Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have asked the customer to provide to us a copy of their purchase receipt to verify date of purchaseThe customer sent us his receipt and we verified that he was in warranty therefore we have refunded the customer for the repair chargesWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr. [redacted] ’ claim in regards to his phone. Our system shows the agent who handled the claim spoke with Mr. [redacted] on 5/22/17 to discuss the claim. Mr. [redacted] informed the agent that the mother board and battery were replaced and that the phone was... restarting on its own. The agent advised Mr. [redacted] that if he experiences another issue with the phone in the future, he would have to proceed with service for the phone. Mr. [redacted] expressed his displeasure with this information and the agent explained that the warranty on his device only covers for service. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

I need the TV,I don't need tbe $gift e- certificate Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It has not changed from the initial statement. They have done nothing to resolve the complaint other than offer the same default resolution, which is not enough to compensate (thus, the complaint was filed). Regards, [redacted] ***

Samsung has attempted to contact the customer regarding their Galaxy SEdgeA Samsung representative has left the customer a voicemail on 10/27/ and 10/ Please have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55FH6200FXZAWe have approved an exchange for the customerWe also advised that Best Buy will contact the customer to complete exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her phone Our system shows the agent who handled the complaint spoke with Ms [redacted] on 8/16/and submitted a service request; reference Txt# [redacted] to send in the device for repair The device was received on 8/22/17, repaired and shipped back on 8/25/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Mr [redacted] regarding his concerns with his washing machine We apologize for any inconvenience this issue may have caused At this time Samsung has offered to cover the parts of the repair We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed [redacted] complaint in regards to his washer Our system shows the agent assigned to the claim has been communicating with [redacted] (up on till 12/22/18) via email discussing the case The agent explained to [redacted] the terms and conditions of Samsung’s warranty for the unit [redacted] unit is OOW (out of warranty) and unfortunately any repair would be an out of pocket expense The agent further explained to [redacted] that due to the unit being OOW (out of warranty) and outside of any grace period to offer an accommodation, Samsung would not be able to provide any further assistance Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s request regarding her Samsung washer has been reviewed an additional time per customer rebuttal request Based on our customer service records, we show that the exchange has been processed and completed on 12/22/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her phone Our system shows the agent assigned to the claim spoke with her on 11/03/to discuss the case The agent advised Ms [redacted] that as of 11/02/17, the UPS update shows that they have received the claim documents and that they have until 11/09/to submit or decline payment for the claim The agent advised Ms [redacted] that they would contact her on 11/09/or send an email (per her suggestion) to provide additional update on the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because:As I stated previously I did not sign for the packagesThe Fed Ex guy is a liarPlease show me my signature and if needed I will send a copy of my signature as per my drivers licenseMy last name is [redacted] NOT [redacted] as I also statedI was not at the location on that day I was at work [redacted]

Samsung has followed up with the customer regarding their washerThe customer has confirmed the unit has been repaired and working properlyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] /AAWe understand from the customer’s claim that they have requested warranty coverage on a cosmetic issue with the unitTypically a stainless steel unit will not “rust” but it can become stained which is a result of maintenanceHowever, to fully evaluate the claim Samsung requested a few photos of the concern from the customer to send to our product support teamAfter our product support team evaluated the provided pictures they identified this concern as staining and not rustAlthough we seldom recommend a product, our support team favors [redacted] They find this product, when the directions are followed, will help remove the stainingWith this being said we cannot honor the customer’s request for warranty coverageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. We have offered the customer a buyback. The customer agreed to proceed with the buyback for the refrigerator and we are currently awaiting the customer’s sales receipt. Upon receipt we will... process the buyback. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you.

Samsung has reviewed Ms [redacted] ’s complaint in regards to being charged $for the Trapromotion E-Commerce has advised that the case has been escalated to upper management for further assistance in this matter Once upper management has reviewed the case, an E-Commerce agent will notify Ms [redacted] via email with a resolution E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Thank you for allowing Samsung the opportunity to review your claim "Arial","sans-serif Records indicate the phone was repaired and shipped out to customer 12/21/via UPS Tracking [redacted] Phone was delivered 12/27/ Samsung would consider this matter resolved Thank you

As previously mentioned Samsung will be reviewing your previous contact in order to provide coaching/training opportunities where neededWe must also again advise that Samsung's warranty calls for the product to be shipped for evaluation and warranty repair Samsung cannot warrant refund of the Gear S You are welcome to contact Samsung Customer Support or Executive Customer Relations and arrange shipment of the product for warranty service at your earliest convenienceThank you

I recently placed a complaint regarding my Samsung S7 phone. Samsung sent me a new device of which I received today, 1/19/17. I did not want to respond until I had received the device. Thank you for your time and consideration.

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer was rejected because there was no device purchased on the receipt that they submittedPlease submit a receipt that clearly shows that this customer purchased a Galaxy SWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you