Samsung Electronics America

I am rejecting this response because: The TV now works after I have replaced the capacitors The customer service rep said that Samsung would pay for the capacitors but not repair the TV in any way I fixed it but the rep said that because I opened it they would not pay for anything because I opened it When I first talked to them, before I opened it, they said that they were aware of the faulty capacitors that were placed into my TV but wouldnt replace them So, they refused to help, and when I did it myself they refused to help because the TV was opened Its almost as if they refused to help so that I would open it and get them off the hook I have bought Samsung my entire adult life However, I will never buy from them again because of this How do you not fix something that you know was faulty because you bought sub par parts

Complaint: [redacted] I am rejecting this response because: I still have not been compensated and I think it is incredibly wrong for a company to provide no attention to my case when their product was at fault, a manufacturing defect that was well known by the company, of which units not sold were fixed and units sold to customers Samsung took no action until the unit failed Samsung also took no action with our problem until we complained to the Revdex.com that is when they actually began reacting to our claim, prior to that it was a new incident number for every call, new email address to send photos too, and they repeatedly lost my invoice receipts submittedEven if my compensation where too arrive tomorrow I am still not satisfied with the treatment I have received, the time I have spent calling Samsung and/or complaining/discussing the issue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: it is known that the repair performed does not fix the,problem.hmm Regards, [redacted] ***

Please be advised the above complaint has been resolved and no further action is necessary

Samsung has followed up with the customer regarding their washerThe customer confirmed repair has been completedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer an exchange through us directlyThe customer has accepted our accommodation offer and we then explained that our exchange department will reach out to him with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Washing Machine. Samsung has offered FOC repair accommodation to cover parts and labor. Customer was advised to submit... photos of damaged clothing and an itemized list for review. . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: they are still not taking into account of the terrible customer service I received or are even mentioning itIts one thing to cancel my order but the customer service experience was one of the worst I've ever hadI was even lied to why are they not addressing this issue which was the core reason I left this complaint Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator We have advised to the customer that our limited one-year warranty is for repair services and not replacement of productThe accommodation offered was due to the fact that the product has been deemed as un-repairableThe customer has accepted the buy-back (refund) accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: During a phone conversation with Samsung, they offered to replace the stove’s cooktop through [redacted] Or should I say I assumed it would be by [redacted] as Samsung Repnever said HOW the stove would be repaired [redacted] is the company that had last come to my home and had sent Samsung pictures and their comments about the stoveThe Samsung Repalso offered to buy the stove back, minus any taxes or delivery charges, which I find unacceptableThey said a buy back would leave me without a stove for an extended period of time and they would not give me an amount so that I could determine if they were paying me back the full amount I paid for this expensive SAMSUNG stoveI did not hear back from anyone after I told the representative that I want the stove fixed and if that did not work I want it out of my house and my money backI did not hear back from anyoneTwo days later I called [redacted] to see if they were coming to replace the cooktopThey said "no" Samsung had told them they were not paying for it on the SAME DAY THEY TOLD ME THEY WOULD PAY FOR the replacement of the cooktopI tried to get in touch with the Samsung Rep who promised the above, by calling and leaving phone messages using the number she suppliedTo date, not one of those calls has been returned and I have not heard one word from SamsungI am keeping [redacted] informed of the sorry excuse for customer service I have received from SamsungThey are as shocked as I amRegards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we do understand the frustration which can be caused due to a pending parts repair, Samsung must wait on the arrival of parts if needed to complete repair.Our records indicate the repairs for the device were completed 8/31/16, and the phone was shipped via UPS Tracking: [redacted] .Samsung would consider this matter closed.Thank you

Samsung has reviewed Ms [redacted] claim in regards to removing the abc mouse from kids mode and fix the error of downloading lego apps Our system shows the agent handling her claim made several attempts to contact her and was not able to reach her The agent several voice messages with their contact information for her to call back Please have Ms [redacted] return the agents call for further assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because it is not addressing the issue I did not say I hadn't been advised of the recall, my problem was much different I didn't find their response provided with any path forward except the path I was given initially I spoke with Samsung but there was absolutely no consideration given to my issue Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has contacted the customer regarding their TabletThe customer has been approved for refund due to multiple repairs under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # SM-T210RZWYXAR has been reviewed an additional time per customer rebuttal requestBased on our customer service records, we received on 4/11/Standard repair time can be anywhere from 5-business daysSamsung service center completed the repairs on 4/22/and mailed the unit back to the customer on the same dayWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her battery pack Our system shows the agent handling her claim made several attempts to contact her by phone and email The 1st attempt was a phone call to ###-###-#### on 3/08/at 10:and 10:am but was unable to leave a message due to no mailbox set up The agent followed up the call with an email to [redacted] to contact the agent handling her claim The 2nd attempt was another phone call on 3/09/at 11:am but was unable to leave a message due to no mailbox set up; agent followed up with another email The 3rd attempt was on 3/10/at 1:pm and again the agent was unable to leave a message due to no mailbox set up The agent sent a final follow up by email informing we have made several attempts to reach her with no success and to contact them for further assistance Up to date, the agent still has not been contacted by Ms [redacted] to proceed with her concerns in her claim Please have Ms [redacted] contact the agent; reference Txt# [redacted] for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I paid for a new washer, and received a defective oneSamsung offering a partial refund is ridiculousSamsung issued a recall on this washer within months of our purchase (Samsung knew of safety hazard prior to our purchase) Regards, [redacted]

In reviewing the pictures on file and those we have received from the customer, we would not be able to offer cost assistance to get this repaired under warrantyWe do express in our warranty terms that any type of outside, (physical), damage is not covered under our limited manufacturer’s warrantyFor your reference, we have enclosed a copy of the customer’s unit’s warrantyPlease know that even though the crack looks like it is internal without any marks on the outside, an external impact can still be the causeThe screens have a protective film, so when this takes place the external panel may be protected but the internal panel is still left vulnerablePlease know that this determination is based off of Samsung engineers doing multiple, multiple tests on all of our televisionsThe only time we are able to duplicate a similar pattern to this is if the television received some type of impact externallyWe greatly apologize again, the only thing we could do is offer to have someone come out and repair the television at the customer’s costsAs indicated previously, the damage to the unit was not caused by any mechanical defect but by physical damage which is not covered under our limited warranty

Samsung has contacted the customer regarding their smart phoneThe customer is being set up for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you