Samsung Electronics America

Samsung has contacted the customer regarding their dishwasherThe customer’s complaint has been set to the Product Liability department and they have been requested to provide claim details and will receive an update once a resolution has been providedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that our research shows this unit’s original month manufacturer’s limited warranty expired 12/31/based on the information currently on fileWe understand that the customer has been advised there are no accommodations available for this unit; although this is accurate, we have offered an exception in this caseSamsung is offering a one-time out of warranty part(s) and labor accommodation if repaired through an authorized Samsung service providerWe have taken the liberty of setting up a repair request showing the parts and labor coveragePlease allow the local authorized repair facility business days to make contact with the customer for schedulingService transaction reference number: [redacted] (Please note this offer will be void if there is any indication or determination of physical damage at the time of serviceThe repair request will return to an out of warranty service call and the customer will be responsible for all associated fees.) We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her refund Our system shows the refund was processed on 4/05/and is scheduled to go out on Thursday, 4/06/to the address on file Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his television We would first like to thank Mr [redacted] for his services and apologize for misunderstanding his initial complaint Our system shows that Samsung USA made contact with a Samsung agent in Japan, who contacted the shop on the [redacted] base to advise them to set up service to repair the unit We apologize for any inconveniences and delays Mr [redacted] may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I explicitly listed repair as an untenable optionYour software destroyed my phoneAt this time I have sought replacement through Sprint and they have compliedAt this time due to your continued negligence (The application in question is still readily available for download) I will be contacting my state Attorney General about a criminal / civil complaintI will also be reviewing other legal options as your company has been aware of the damage this program has been causing but opted not to respond Regards, [redacted]

Samsung has attempted to contact the customer to address their concerns regarding their Samsung washer however we were unable to reach themWe left a message to advise that we can offer parts only repair accommodation leaving them responsible for any trip/labor feesWe also advised that we do see that the unit is set up for service and asked the customer to follow up with us directly in reference to the repair for the unitCurrently, we are waiting to hear back from the customerIf you speak with the customer please ask them to contact us directly at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[redacted] Revdex.com Response ***Upon further review of the customer’s file, we have contacted the customer and informed the customer the dryer is not part of the recall voluntary programThe dryer has its own individual warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not received a response back from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We do apologize for any inconvenience you may have encountered, and thank you for allowing Samsung the opportunity to respond to your claimWhile yes, the product does have IPratings; it may not perform as shown in all extreme conditionsIf liquid damage was found during evaluation this may indicate the liquid contact was too severeAgain, the product is water resistant, and not water proof Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeIn these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the unit because the cost associated may in most cases cost more than the actual value of the device; consequently, the products received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Although Samsung cannot provide a replacement as requested, we can provide a one-time courtesy offer to repair the unit free of charge During repair the motherboard of the handset will be replaced which will resolve any internal liquid damageShould you accept the offer refer to the new Service Ticket # [redacted] and utilize the UPS E-label emailed to [redacted] Be sure to remove any SIM card, SD card, accessories used with the device prior to shipmentMake certain to drop off the package at your local UPS store and not a drop box when shipping As a courtesy we have authorized expedited shipment for your package

Samsung has reviewed Mr [redacted] claim in regards to his Samsung Smart refrigerator Our system shows the agent who handled the claim was able to provide Mr [redacted] with some additional trouble shooting steps and he was able to connect to the unit with his wife’s phone Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms [redacted] ’ claim again in regards apps on her phone and service The agent who handled her claim explained to her that in the event that the technician is not able to repair the unit, Samsung would look into other possible accommodations The agent sent anther email on 3/28/in regards to service: ***, The only option is service if there is an issue with the applicationsI do apologize that this is not a sufficient solution for you, unfortunately, this is the only solution at this timeIn regards to your request for the case to be escalated, you’ve reached the corporate office and our resolution is on behalf of the president/CEO There is no further point of escalation As stated previously, we certainly care about our customers and want to make them happy as often as we can by providing accommodations as much as we can, where we canRegrettably, the resolution provided previously had not changed We would not be able to grant your request for a refund for your phone If you would like, we can provide you with information to one of our authorized service centers who could conduct an evaluation of the product(s) to see if there is in fact a defect If defects are found by the authorized service technician, at that point we would look into any available accommodations This evaluation would be free of charge, being that you are still within the warranty Please let me know if you would like the information to the authorized service center Again, I apologize that we cannot meet your request.Please have Ms [redacted] respond to the agents email if she would like to proceed We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Mr [redacted] : Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung Galaxy Sphone and have lost you as a consumer The feedback you provided is vital to Samsung and our commitment and dedication to our products and services In relation to the IMEI number for the device that was returned to you after repair at our service center, Samsung is currently investigating how this could have happened and will implement steps to ensure this does not happen again in the future We apologize for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President

I am rejecting this response because: The business showed very little interest in assisting meThe customer care representative barely wanted to hear the issue when speaking to me and would over talk me during explanationThe basic "scripted" response was given to me during this conversation and while purchasing two devices I expected much more concern over my problems

Complaint: [redacted] I am rejecting this response because: Dear Sir/Madam, it has been six months even since you received my units, claiming that it takes so long to process such a small amount of phones is unreasonable and absurd As of right now Samsung had more than plenty of time to go through them one-by-one even if you would've processed only two units per week It has been almost a month since I brought this to Revdex.com attention and so far even after Revdex.com began looking into this matter you still can't close the case and wasn't able to come up with nothing more than the generic excuse You had plenty of time please go ahead and close the case and refund me my money thank you Regards, [redacted]

Samsung has contacted the customer regarding their tabletThe customer has been provided a gift card for the customer’s accessories that were not received after repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact Mr [redacted] at the numbers(###-###-#### & ###-###-####) but has been unsuccessful A message was left, please contact href="mailto:[email protected]"> [redacted] so that we may be of assistance We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung e-commerce has contacted the customers that may have made an order of the televisions that had the incorrect price The pricing was incorrect on the website, and it was corrected Any orders that could be caught before shipment were caught, and cancelledPlease note that our terms and conditions clearly state that we are not responsible for errors in pricing Samsung will not be honoring this offer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

The customer states” Here is the pice of paper with the proof of my eligibility.” In the Revdex.com complaintThere is no attachment, please have the customer attach the document We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN43F4500AFXZA Samsung has reviewed the customer’s file and understand that the damage to the customer’s unit has been determined to be physical damage by our product support staffSamsung warranty outlines that any type of damage physical or cosmetic is not covered under warrantyUnfortunately, we will not be able to accommodate the customer’s request for a replacement or refundAfter review of the file history for customer satisfaction, the customer has been offered a one-time part(s) accommodation to assist in the repair of their unitPlease understand the offer provided is the only accommodation that can be made in this case and there are no additional modifications that can be madeIf the customer would like to move forward with this offer please contact us and we would be happy to setup the service repair ticket on their behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his microwave Our system shows the agent handling the claim offered him a refund; reference Txt# [redacted] which he previously declined The agent tried to contact Mr [redacted] again today, 5/30/to discuss the refund again but was not able to reach him Please have Mr [redacted] contact the agent if he would like to proceed with the refund offer We apologize for any inconveniences and delays the customer may have experienced with this case Thank you