Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NE594R0ARevdex.com/AA Samsung has offered Ms***s an exchangeThe customer has accepted our resolution and the exchange has been setup through LowesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I still have not received my refund. I spoke to someone named Angel from the office of the president and he was supposed to get back with me on Monday with a tracking number for my refund I have sent several messages to him since then and still have not received a refund or a response Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIt has been determined that your handset would be what we consider a [redacted] (PI) product A PI product refers to a product that was initially manufactured for sales purpose in a certain country, but then was distributed to another country and sold through unofficial channels such as Amazon, eBay, or small offline channels In other words, your phone was not manufactured and distributed through official channels such as service providers or authorized sellers Samsung Telecommunications America is unable to provide information, technical support or repair service for models manufactured for use in other countries as we do not have the components available, therefore, STA is not able to provide In-Warranty service At this time Samsung can offer to evaluate your handset to determine if there is potential of repair for the device here at our U.Sfacility, however, Samsung cannot honor any requests of replacementIf you can please provide us with the following information we will forward it along to determine if assistance is possible and provide feedback just as soon as it’s available: · Pictures of the damage (pictures of angles of the device)· Phone Model #· IMEI #· Date of Purchase· Copy of Proof of purchase receipt Pictures and information requested should be forwarded to [redacted] In the Subject line please write: Hazem Alghabra Revdex.com #: [redacted] Once this information has been provided additional instructions will be given.Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer is requesting to return the Galaxy SEdge LED view cover, goldThe customer purchased the item on 8/6/and the customer received the product on 8/12/The customer first made contact to our department on 10/27/and was informed the item is outside the return policyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Hello ***, Thank you for sharing your feedback concerning your recent refrigerator repairThis information helps us improve our operation and servicesSamsung is committed to providing quality customer service and appreciates the opportunity to review your concernsWe are happy to hear that your refrigerator is repairedNevertheless, we sincerely apologize for your service experienceWe are looking into your overall experience and service coverage for your zone to find ways to expand and improve it Please reach out to [redacted] , if you have any other issues with any of your Samsung products

Samsung has contacted the customer to address their concerns regarding their Samsung WasherSamsung has reviewed the customer’s request regarding the control panel lettering on their washerWe apologize for any inconveniences in the matter but based on the model code and serial number provided, the warranty on this unit lapsed approx06/Due to significant time the unit has been out of warranty, the repair costs are the responsibility of the owner and the customer is not eligible for any assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAt this time Samsung has recommend to the customer to move forward with an in-warranty repair for a 2nd opinionWe additionally advised to the customer that we have made contact with Lowes regarding their prior repairs and requested a copy of their service order history for our records since we have no service records on fileWe offered the customer our direct contact number should she need any further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerUnfortunately, Samsung does not reimburse for sales taxNo further accommodations can be madeWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] ’s claim in regards to his phone Our system shows the agent who is handling his claim emailed him a pre-paid shipping label on 3/27/to send in the device for service Please have Mr [redacted] contact the agent if he did not receive the pre-paid label We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 0, and find that this resolution is satisfactory to me

Samsung has contacted the customer regarding their Dryer. The customer received a part for his dryer from [redacted] for repair. Samsung cannot send a technician to complete an out of warranty repair with a part he received. The out of warranty repair cost would be the responsibility of the customer due... to the unit being out of warranty since 2013. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a refund check in the amount of $749.25; reference Txt# [redacted] was issued on 10/17/(under the name [redacted] [redacted] ) for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung Notebook PCWe have advised to the customer that further research with our product support team advised that such system configuration on the operating system are not covered under our limited manufacturer’s warranty therefore typically the customer would be responsible for the cost of re-imaging of the unit as the passcode setting was ultimately set up by the user In an effort to resolve this complaint, we offered the customer a one-time free-of-charge repair assistance with also covering the cost of re-imagingHowever, we did advise the customer that they would be responsible if issue reoccurs in the futureThe customer accepted our accommodation and we have set up a repair service on the customer’s behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to the return of his phone for a refund Our system shows Mr [redacted] did not use the return label Samsung provided to return his phone back to the warehouse An E-Commerce agent sent Mr [redacted] an email requesting the tracking number for the package in order to be able to assist him further however up to date, have not receive a reply to the email Please have Mr [redacted] reply to the agent’s email with the required information at his earliest convenience in order to be further assisted with this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWhile we understand the inconvenience the US Note Exchange may cause, at the present time Samsung does not have the ability to fulfill loaner phone requestsPlease note, this matter is currently under review by Samsung support and should changes become available it will be communicatedFor additional support regarding Note Exchanges please contact E-Commerce at ###-###-####Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up a repair service request with an authorized repair centerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I have been going back and forth with Samsung in regards to this matter for months, furthermore I informed them of the incorrect email and gave them my new email more than once, and before closing out my AOL email, I checked and had never received anything there either from Samsung The fact that I have been going back and forth with them on this and have been put on hold for long periods of time, told I can't speak with a supervisor and even hung up on is a clear indication of how they treat their customers Also the fact that I was bounced around so much to different supervisors and still wasn't helped is unacceptable All I want is a phone that works properly and for the amount of money I am paying for the phone I feel that I deserve that much As I also stated before my carrier wants me to deal with Samsung as the phone is still under warranty through Samsung Which I also have stated numerous times to different representativesI would just like my phone replaced with either a new one or a different model Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate product model SM-R3800V (Gear 2) received service via Service Ticket # [redacted] on 10/22/The unit was walked in to the local repair facility and picked up once service was complete Thank you

Thank you for your inquiryIf liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired As a one-time courtesy Samsung will authorize the free of charge repair of the SM-Gdevice A new Service Ticket has been created for this repair, # 4129028037, and a UPS E-label has been emailed to [redacted] for return of the product Upon receipt of the device repair service will be provided and the product will be returned.Thank you

I have not had any resolution on my Revdex.com complaintI have been trying to reach the number mentioned in reply from Samsung, but have not been successfullEvery time I reach a mailbox asking me to leave my number and a message and that someone will get back to meI have so far called times and each time have left a message with my phone numberI am yet to recieve a call back from Samsung.How do I take this furtherPlease let me know