Samsung Electronics America

As previously stated the physical damage cannot be speculatedIn some instances LCD damage may occur with drop or it may not occur until the 20th drop Damage can occur no matter the surface it comes into contact with carpet, wood flooring, concreteetcOne must also take into account the angle in which the phone hits may cause damage to occurNo matter the distance of the drop, or the surface it comes into contact with; if physical damage occurs then payment would be required for repairThank you

According to our files, Samsung has contact the customer regarding the customer’s unit model # DMT400RHB/XAA Samsung has authorized a refund for the customer and reimbursement of the damagesWe have started the process for the refund of the unit but in order to start the reimbursement for the damages we are waiting for the estimates from the customerDepending on the amount we’ll process compensation after verification of the issue or forward it to our insurance carrier for handlingWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered food compensation and the customer has accepted face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer’s issue regarding their washer has been addressedThe customer has been educated on the voluntary recall program optionsThe customer does not have the purchase receipt for their 3-year old washerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I do appreciate the complimentary service call The repair person basically told me that this "Odor" problem is an ongoing problem with front loading machines He recommended bleach (which I am unable to use because of septic), he also recommended another produce which is tablets that you put in the washer between washes He also said that he was 100% sure that there is mold formation under the drum I have been researching what chemicals are okay for my septic system I told the repair guy there is mold growing inside under the rubber seal that can only be removed by pulling up the seal and hand cleaning it, he advised me not to do that as over time this process could damage the seal.If I would have known that front loading machines are this high of maintenance, I would have never purchased one, as with time, the mold is getting progressive worse to handle.My next washer will definitely be a top loading machine.Thank you for everyone's timeSincerely, [redacted] Regards, [redacted]

We appreciate you taking the time to inform us of the issues concerning your handset Feedback from our customers is vital for us to continue improving our products, as well as our businessWhile we understand accidents do occur, we would have to suggest you visit Samsung's local WaRepair Facility for evaluation of your device It is our contention that our technicians report exactly what they find during the evaluation process, without speculation of how the physical damage occurredWe have a long standing policy of clear and concise technical expertise at Samsung which also takes into account extraneous circumstances when reviewing each productAt your earliest convenience please visit our wafacility at:

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that based off of our customer service records, we show that a refund is set up for her and approvedWe explained that we will add the taxes to her refund but that she would be responsible for disposalThe customer asked us for compensation for some food lossWe explained that our warranty outlines that we do not cover the loss of food but as a courtesy we offered the customer $compensation for her lossWe updated her refund file and advised that our refund department will reach out to her shortly to complete the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is in no way a response to my rebuttalThey address nothing I pointed out in my email and again relied on insufficient evidence to make an supported decision It is clear they are digging in their heels and refusing to remedy their very poor construction on this product I am disgusted with this behavior and will not purchase another item from this company going forward Regards, [redacted]

Samsung has reviewed Dr [redacted] ’ complaint in regards to receiving a damaged television Our system shows an E-Commerce agent sent Dr [redacted] a return shipping label on 9/27/via email to return the product Unfortunately, E-Commerce does not have a replacement program available at this time and so a refund will follow once product is returned to our Fulfillment center Please have Dr [redacted] return the unit (if he hasn’t already) at his earliest convenience in order for the refund to be processed in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf phone parts are missing, or the phone is damaged it will need to be shipped to Samsung’s repair facility for repair Unfortunately, Samsung does not ship parts to consumers for replacementSamsung cannot warrant the exchange of your phone, however, to process a new service ticket for repair please contact Samsung Customer Support at [redacted] A courtesy request to expedite shipping and repair service can be madeThank you

Complaint: [redacted] I am rejecting this response because:Five appointments have been made with me and not a one of them was metI spent different mornings waiting for a technician to show for the appointment that was made and they didn't show nor did they call to say they couldn't make itMy personal feeling is they just keep blowing me offAfter several of these failed appointments they sent me an E-Mail that they didn't have my phone numberReally?! After five contacts to make appointments they don't have my phone number? Then when I'm going to send it to them on the sight they have provided, it's the same sight that I originally began with where I have to identify the washer and they'll send me stickers all of which has been done twice beforeTotally disgusted! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the email I received from Samsung basically said they would not replace the defective unit and tried to say that there was not enough ventilation around the refrigerator That is not at all correctThe technician that came out twice to my house specifically told Samsung (I was standing right next to him when he was on the phone and there was someone else here as well!) that there was plenty of ventilation and that was not the problemHe stated that he had seen this problem before, it was a problem with the refrigerator, not the amount of space around the unitHe said there was sufficient space around the unitThey are trying to make excuses so as not to fix/replace the unit and the cabinetryAnd I did respond to the the email they sent me Thank you! [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Yes, I did get approved for a return and replacement, but I'm supposed to get a phone call about when the replacement is supposed to arrive in 7-BUSINESS days which is a comically ridiculous amount of time in an age of free shipping and two day deliveryIs the TV being sent by cargo freighter from Korea? This is just another delay tactic much like their redundant "troubleshooting" or transfers between departments.I got a brand new baby monitor from [redacted] in less than a week without even talking to someone on the phone onceIt was handled by email.And what do I get for being significantly inconvenienced on a $2,000+ investment? Not even a "we're sorry that our product was a POS or that our replacement policy is designed by greedy corporate executives who have been instructed to save as much money as possible no matter what because we don't give a [redacted] about customer satisfaction when we already have their money."I do not accept their responseIt's not good enough.Regards, [redacted] ***

Samsung S6 phone has a glass back that can EASILY crack. Do not purchase this phone before you have a case for it. Even one day's use without a solid case can result in it cracking.

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUpon review of the previous evaluation we found that the phone received at our repair facility was found to have unofficial software installed Under the Samsung Standard Limited Warranty installation of unauthorized software and unauthorized root access is not covered In these circumstances the phone is returned to the consumer without repairAt this time, we must suggest contacting your local service provider for possible resolution to this matterThank you

Samsung has reviewed Mrs. [redacted] complaint in regards to her television. Our system shows the agent assigned to the complaint spoke with Mrs. *** on 9/06/17 and advised her that the unit was too far outside of warranty for any accommodations to be offered. Mrs. *** told... the agent that her husband had to take the unit to the shop and found out that the main board was burned up and requested compensation for the repairs. The agent advised Mrs. *** that Samsung does not refund for OOW (out of warranty) repairs cost. Regrettably due to the unit being OOW, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

I have a three year old led Samsung tv that turns on and off randomly I have a five year old Samsung refrigerator that freezes and has to be defrosted Samsung has flawed electronics and is not responding to customers Never buy a Samsung

Samsung has reviewed Mr [redacted] complaint in regards to his range Our system shows a refund check in the amount of $2,574.85; reference Txt# [redacted] was issued on 9/07/for the unit Please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: It is inaccurate I made multiple calls to Samsung before I spoke to the agent on the 5th The first agent told me they would just send me a new headset, and I did not even need to send in the broken one After a month of not seeing the new headset, I called back, and they told me they could do a return, and to just send it in I explained at the time that I did not have a proof of purchase I was told to send it anyway, which I did Only after they got the headset did I start getting pushback from the company about needing the proof of purchase They eventually sent me back the broken headset The total time for all of this was over months, and it took multiple long calls with Samsung to straighten it out and get the broken headset back This is unacceptable from a company as big as Samsung They should have better customer service and support Had they just told me at the beginning that the headset was not covered by warranty, it would have saved us both multiple hours of frustration Though I have probably Samsung products in my house right now, I will not be buying any more, and will make sure all of my friends on social media know of how poor Samsung's customer service is This complaint will also be posted on the Revdex.com site as unresolved, which I hope will encourage consumers to reconsider buying Samsung products Regards, [redacted]

Upon further review of Ms [redacted] claim, our system shows her refund in the amount of $ 603.19; reference Txt# [redacted] was issued on 8/03/for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you