Samsung Electronics America

Upon further review of [redacted] complaint, our system shows the agent assigned to the case is currently reviewing the case with the ASC to determine the results of the repair Upon the conclusion of the review, the agent will be in contact with [redacted] to further discuss the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, a Samsung representative has contacted the customer regarding her refundThe customer has confirmed the refund has been received and we apologized for the delayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dish washerThe customer has been approved for a refund under transaction # [redacted] and the check was issued to the customer on 12/24/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our records indicate as of 3/17/you spoke with a member of management and a UPS Premailer (empty box) was requested, and should be delivered to your home 3/18/for retrieval of the Gear Fit in order to provide resolution to your issueTracking for premailer is as follows: Tracking of Premailer to your home: 1Z6VF [redacted] Tracking for Return to Samsung: 1Z6VF [redacted] Upon receipt of your product services will be providedThank you

Samsung has contacted the customer regarding their rangeThe customer has been offered a one-time free of charge accommodation and the customer accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the televisions have been shipped to the customer We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

For additional concerns regarding exchange you may contact [redacted] again at [redacted] Otherwise, you will receive follow up as informed.Thank you

Samsung has contacted the customer regarding their dish washerThe customer has been approved for a refund due to no service coverage in the areaWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options and provided the link to the websiteWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:As we explained to several Samsung representatives we understand that the unit is not under warrantyHowever, this six-year old refrigerator has had the same problem three years in a row, in 2013, 2014, and The air distribution fan ices due to ice build-up, the refrigerator begins to warm and water drips into the vegetable and fruit bins, then onto the floor, but the temperature gauge shows no changeWith consequent food spoilage and mold in the underside of the bins, there is a significant health riskIn fact, an online search under Samsung refrigerator repairs reveals that we are not the only consumers affectedThere is even a "do it yourself" [redacted] video addressing removal of the panel where the ice buildup occursOur repairs have been done by licensed repair people, and I can report that this has been no easy task! Samsung's stone-walling is equivalent to to telling us that three identical repairs is no worse than having the fender fall off our car three years in a row, especially given the number (118) of consumer complaints on the [redacted] siteLet's get this settled with either a new refrigerator or the return of $1429.00, the amount we have spent for repairs Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It's already been this long plus months!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This issue has not been resolved, I have not received anything from Samsung, only emails promising that they would take care of itI have received nothing to this date 07/31/2017I did send my original receipt, but the machine I first purchased was broken as well, and it was replaced by Lowe'sSo the original receipt has a different serial numberIts going round and roundNow lowe's has to verify that they replaced the machine meanwhile I'm to store the machine per Samsung Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim After review of your claim it appears you have been extended the only available option Samsung has to offer which is evaluation of your product to determine resolution regarding serviceAs per warranty physical damage is typically not covered under the Samsung Standard Limited Warrnaty regardless of advertisements assosicated with the productSamsung does not produce the commercial advertisement for this device, as it is created specifically by the carrier in which it was manufacturered for To resolve this matter please provide the requested information so that a label can be provided in order to ship the device to SamsungOutside of evaluation, if insurance was purchased for the device Samsung must refer you to the carrier directly for resolution Thank you

Samsung has contacted the customer regarding their concerns with their Refrigerator Samsung has offered to cover the parts for the repair and the customer will be responsible for the laborThe customer has been set up for repair on March 29th.We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[redacted] from a service center contacted meHe asked me to troubleshoot the TV for "2-days" with everything disconnected and just the RGcable from the Cable DVR connected to the One Connect BoxEven though I would NEVER use this TV under those conditions (not a single person that buys this TV model would) I complied and within hours the TV power cycledWith HDMIs connected to the One Connect Box I get the picture randomly "jumping", what he described as a "handshake" issueThis is the same model One Connect box I had replaced by Samsung.Basically until a technician comes to my house, dismount the TV from the wall, replaces the panel's power circuit board and motherboard and also installs the sek-3500u/za Evolution Kit (even though I was promised one from tech support and they have sent me the same broken model I had instead, I told him I do not mind picking up the cost of upgrading it, as long as it comes with all accessories and they charge me the same or less than the $I found at [redacted] ), then remounts it exactly as it was, ensuring the TV is working properly, I will not consider this properly taken care of

*** [redacted] *** [redacted] *** [redacted] [redacted] Samsung has contacted me but the issue has not been resolved.I have been told that they are checking into the matter but it has been several weeks since there last response

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Got response from Samsung and accept their response So would like to close the case Thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am rejecting this response because: I have made several calls to Samsung since purchasing this machine due to ongoing issues which never get resolvedAll Samsung does is schedule never ending service calls to replace parts which do not correct the problems with this machineSamsung has no regard as to the time, energy and frustration I am subjected to to get these issues resolved, needing to take time off from my job for service calls and babysitting this machine for no less than hours for one load of laundry!! I requested to return this machine since the 1st issue but was denied and have spent an entire year dealing with this nonsense and all I get is the run around from SamsungI have since read negative reviews on You Tube with people having the same issues as I have with Samsung HE machinesYou will not see negative reviews on Samsungs website due their rejecting them which they did mine when I attempted to post my experienceI want Samsung to accept responsibility for their faulty product and take this machine back and issue me a refund immediately!!

Samsung has contacted the customer regarding their TelevisionA Samsung Representative has left the customer at message at [redacted] The customer was advised the cost associated with removing and remounting the television is the customer’s responsibilityIt is the customer’s responsibility to have the television available and accessible for the service at the time of the repairWe apologizes for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding their concerns; the customer has been refunded and compensated with a $off his next purchase reward face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you