Samsung Electronics America

Upon further review of Mr [redacted] concerns, the rebate check was sent out via USPS 1st class mail and is not traceable, so unfortunately we are unable to provide tracking information The check was sent out under [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherAs an accommodation, we have offered the customer service and the repair service is currently scheduled for 10/1/between 8am-2pm, with [redacted] Appliance Repair, under transaction number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Under the coverage section of the Samsung Standard Limited Warranty we must advise that physical damage is not covered Samsung is unable to speculate the cause of damagePlacement of a phone in loose baggage, or pocket can at any time cause a pressurized crack if items are pressed against the LCD or the item is sat onAs a one-time courtesy Samsung can authorize to repair the LCD at a discounted rate of $70.36, however, we cannot honor the request of a replacement device If you are in need of a device during repair, T-Mobile does offer a loaner program to its consumersTo proceed with service please refer to Service Ticket # [redacted] contact Samsung Support at ###-###-#### to make payment and receive a new shipping label Thank you

Samsung has contacted Mr [redacted] regarding her concerns with her television (model# [redacted] The agent called the Mr [redacted] and he stated that he purchased the TV Black FridayTV was delivered in Dec and it was installed JanMr [redacted] states that she watched the TV for day and a line is going through the TVMr [redacted] states that the tech came out and advised that the panel was bad The customer states that he has to unmount the TV and pay The customer states that he called customer service and they were not helpfulThe agent apologized for the issues and advised Mr [redacted] that he would have to proceed with service.Mr [redacted] stated that this is not an option Mr [redacted] stated that he is surprised that we would not replace itThe agent provided their contact number if he decided to move forward with serviceWe do apologize, however at this time there will be no accommodations We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe must confirm the Samsung warranty clearly states that the defective product must be returned prior to shipment of any replacement We must be allowed the opportunity to evaluate the original product for any signs of abuse before we can warrant replacementSamsung cannot authorize credit towards an accessories purchase, however, as a one-time courtesy, Samsung has authorized the advanced replacement of your headsets Please expect delivery of the accessory within 1-business days Upon receipt of the headsets please return the defective product using the UPS E-label already emailed to [redacted] (UPS Tracking #: 1Z6VF [redacted] 3413)

Samsung has contacted the customer regarding their smart phoneThe customer has been sent an email and left voicemail on 1/5/requesting device informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered an SRA and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her rebate The agent handling her claim spoke with her on 3/08/and advised that the rebate is being processed The agent stated they asked the rebate team to email them when the check is mailed out and they would follow up with Mrs [redacted] at that time Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I have always had iPhones, instead of purchasing the iPhone I switched to Samsung Galaxy 7sI made this choice because the 7s was said to be more durable than apple productsWell it has not been a full week since my purchase and my screen has crackedThe phone slipped from my bed to the floor without a sound and spider lines all over the screenI have had apple products that took much harder falls and not a scratchI called Samsung and spoke with a supervisor whom said he understood and wanted to send me a new device but due to the issues the company was having with the note he wouldn't be able to do anything for meI'm so frustrated I use this phone for my business and I would have been better off sticking with appleSamsung customer service is a joke they gave little effort and no solution

Samsung has contacted the customer regarding their televisionThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, we contacted the customer and provided voicemail and via email explaining that there’s no repair center near the customer’s areaThe unit must be shipped to the repair center in TexasWe offered a premailer service and will follow up onces we receive a response from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] complaint, our system shows the agent assigned to the claim submitted an exchange request; reference Txt# [redacted] today, 11/01/for approvalOnce approved, a shipping label will be sent Mr [redacted] email on file in order for him to send in his deviceThe agent emailed Mr [redacted] advising him on the process of shipping the device Please have Mr [redacted] check his email for these instructions Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:i want to get a call about my other half of my question with the cellphone with issue Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have followed up with A&E Factory Service and have given them authorization to replace the drum for the customer at no costWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

just to follow-up, we were satisfied with the last response and refunded amount from Samsung on this complaint

Complaint: [redacted] The Order Number is [redacted] and Order Date is June 17, 2017.I can also provide photos of my traphone taken right before I mailed it to Samsung that show that my trawas in perfect conditionI provided those photos directly to Samsung when I submitted a request to Samsung support on 7/6/ I did not get a resolution yet Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system show Ms [redacted] husband, *** [redacted] was assisted with an exchange request; reference Txt# [redacted] for the unit The agent informed Ms*** that after the request has been approved (which may take up to business days), she should be contacted within 2-business days by [redacted] *** for the exchanged unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung business center has contacted the customer regarding their concerns The business center has confirmed that they have spoken to Mr [redacted] and will be processing an exchange for his unit We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assist with alternate options available We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you