Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: The statement of only one repair being completed is not correct as repair appointments took place and I informed the so-called customer service rep that I also was NOT informed that they do not warrant self repairs, however I didn't perform self repair If unplugging a wire harness and plugging it back in warrants self repair, then guilty I also clarified that I wasn't asking for replacement, rather a refund I also informed the rep that I wouldn't own a Samsung product again so they can keep it I can't understand why they would take the time to replace the parts each time the service tech recommended doing so, the customer tell them it still isn't working and they tell me 'sorry there's nothing more we can do' when the parts that were put on the machine won't work properly I was in warranty when this all began but because of all the horrific communication with Samsung, it is months later and I'm now being told...too bad! I can't say enough about how poor their customer service dept is Honestly, the worst Regards, [redacted]

Samsung has contacted Mrs [redacted] regarding her concerns with the shipping The agent has advised Mrs [redacted] that Samsung does not cover the cost of packaging Mrs [redacted] states that she is disappointed and the call ended We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung acknowledges Ms [redacted] ’s customer service experience and refrigerator concernsSamsung was unaware she was working simultaneously with both us and her retailer toward resolution when we offered Ms [redacted] a refund [redacted] provided Ms [redacted] with an exchange model refrigerator, including delivery, prior to Samsung’s offer to buy back (or refund) the unit Once notified of the completed exchange, Samsung’s offer was rescinded Respectfully, one unit does not qualify for both an exchange through the retailer and a refund by the manufactureWhile we sincerely apologize for any inconveniences in this matter, Samsung will not be providing Ms [redacted] with a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: It has taken Samsung over days to " handle" my oven issueThere was no action taken to resolve the fact that my two month old oven quit working for months - no service person to repair, no quick action to ensure that their customer was not without an oven for limited time Samsung DID NOT handle this claim in a timely manner or with any respect for the customer I would like to hear from a Samsung representative why they do not feel the need to treat their customers better I think this is a case of a big company saying "screw you" to the working class They may refund the purchase price of the oven but I still have to pay for taxes, delivery and removal of the faulty oven just two months after the origional purchase

Complaint: [redacted] I am rejecting this response because: This business (samsung) and it's representatives are unable to understand and read the nature of the claimAgain: I have contacted Samsung about their product is defectiveThey have sent me their repair specialistHe came, said that the problem is (see the document attached to the original claim) and chanrged me for their visit, parts and laborThis did not solve the problem and the defective refridgerator from samsung starts to perform even worseI am totally fine if the samsung tells me that the lifespan of their refrigerators is years and there is nothing to be doneBut they charged me by not providing the service I paid forThe samsung repair cannot be reached, my calls are ignoredThis is scam which samsung fails to admitAlso if their refrigerators are deffe tive at the first place, all similar claims should be examined and class action should be initiated against this business [redacted]

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer was rejected as the receipt being submitted does not reflect a phone purchaseThere is also no email address in the customer service historyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

complaint [redacted] against Samsung has been resolved to my satisfaction

Samsung has contacted and have spoken with the customer and advised that the Blu-ray player needs to be submitted for repair under transaction # [redacted] The customer states that he believes his wife has shipped in the Blu-ray in for repair on todayBut they did not want to they wanted a refund so that they were not Samsung customers any longerHe states that they have sent in the Blu-ray previously and it was not repaired beforeI educated that if the blu-ray is not repaired this time they can contact Samsung back for further assistanceI explained that the unit has to go to service due to the warranty is a service warranty the customer to address their concerns regarding their dishwasher We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer advised that a technician came out to his home but issue is still not resolvedHe also explained that he spoke to product support and will be monitoring his unit over the weekend, then call product support back on MondayWe will follow up with the customer on Monday to ensure resolution and satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her recalled washer Mrs [redacted] has been advised that at this time we are unable to provide her with a full refund for her unitMrs [redacted] stated that water leaked in the walls which causing mold The agent advised Mrs*** that she will be forwarding her information to the Product Liability department for further review and they will contact herWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her phone Our system shows the agent handling her claim spoke to Mr [redacted] and informed him that the device is scheduled to arrive on 3/9/by the end of the day; reference tracking # [redacted] Mr [redacted] told the agent that they will wait on the device to be delivered and he will call Samsung back if he needed further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their DryerThe customer has confirmed the issue is being resolved with [redacted] under her extended warranty size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Dear [redacted] , Thank you for contacting Samsung Electronics, your feedback is very important to usWe apologize for the issue you are experiencing and the inconvenience this may have caused We are unable to locate you in the system with the information that you have providedSo that we may better assist you please call 1-800-SWAMSUNG with your mode and serial number and a technical representative will assist youWe apologize again for any inconvenience this may have caused

Complaint: [redacted] I am rejecting this response because: As of today's date, I still have not received reimbursement for water damage to my home, nor has Samsung made any attempt to retreive the old machine from my home I did however receive a check $for the old machine on 02/5/so I can at least shop for a new washer In the meantime, in the dead of winter and inches of snow later I have been forced to leave the comfort of my home weekly for a laundromat These costs are not even being considered by Samsung which is due to their incompetence Regards, [redacted] ***

Dear Mr [redacted] ***:Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Samsung has contacted Prizelogic regarding the customer’s concerns with VR promotionAs per Prizelogic, the customer’s estimated ship date is 4/1/The PO has been created with Ingram, the record has been sent for fulfillment, once tracking becomes available it will be emailed and display the status checkerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

As it has been advised the Samsung Pay application is not fully downloaded to the device until "install" is selected when entering the Samsung Pay Application.Until the Samsung Pay App is installed it is not taking up memory spaceAgain, if the consumer has not installed the application they would only be able to see the icon and cannot participate in the use of the service.If you entered the application, and manually selected the option to install the app Samsung cannot reverse the downloadSamsung is also not able to fulfill the request to reimburse for the phone purchase made

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have received the Refund today from SamsungThank you Revdex.com for the help Regards, [redacted]

I have a Samsung sm-t810, and I admit I cracked the screenI contact Samsung via chat Jun 12, 10:55:AM advising if they sell replacement parts or can repair (for a fee) the device, because I do have a crack on the screen, and the rep said they don't sell the part, but they can fix the device for I was thinking "outstanding" He then asked for all my information and I provided everythingHe advised me I would receive an email in hours with confirmation and I never received it ("Amardeep T: Here is the your Ticket ID number: **SSN**") I did the smart thing and selected the "email transcript" option where's it clear as day that I was quoted for the repairI contacted Samsung this time by phoneI was told after about transfers that I was misquoted and it's actually for the repair because it was a screen crackNormally I would understand this, however all this information was indulged with the first rep through the chatI didn't hide the fact that it was damaged and I told him specifically it was a small crackAfter the quote, I asked to speak to someone higher due to the misquote, the lady didn't send me to a sup/mngr but to a different departmentI explained to this person of the issue, and he told me that unbeknownst to me that the original ticket had been closed and he created a new ticket (**SSN**) I asked him who I can send this transcript to for the complaint and he told me he would file the complaint, but this still doesn't resolve the issue of the misquoteWhat I'm asking for is not to pay nothing, but to abide by the initial quote givenI know I damaged the device and I own that, and I expect Samsung to own and back up their quote from this rep

I just received this email and wanted to inform you that the complaint should not have been closed Samsung sent someone out to my house late Thursday evening to replaces some aspects of the tv although he was not sure that would fix the issue We were out of town all weekend and not able to watch the tv to check for the recurring freezing issue on youtube This morning we did find that the youtube application is STILL freezing up When it does this, we can not even turn the tv off or do anything on the tv It happened within minutes of watching a show, as it always did Therefor, we STILL have the same complaint and it is not fixed