Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NP700Z3A-S06US. Samsung has advised to the customer that we would not be able to grant her request to have the product exchange at this time and that she would have to continue with service. We... apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] 1. Thank you.

Complaint: [redacted] I am rejecting this response because: Samsung agreed to partner with Corning in the use of the "Gorilla Glass" trade identity which a reasonably prudent consumer would use as a measure of confidence that the product would meet the standards described by Corning for durabilityPursuant to Federal law regarding truth in advertising,"When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence." FTCIt is especially important to note that Gorilla Glass is intended to be used in a specified thickness and is NOT intended to be curvedSamsung is responsible for meeting the specifications and adhering to specification tests in order to advertise the use of the Corning product according to Corning's websiteTherefore Samsung has advertised this capability implicitly by use of the "Gorilla Glass" trade name in their advertising materials.Further, the FTC is especially interested in claims of product unsuitability that could result in injury or illness to the consumerBroken glass on a device that is intended to be touched can cause the consumer to be cutFurther the damage allows ingress of moisture that could cause the device to short, resulting in possible overheating and burns or fire risk.Samsung has not exhibited reasonable care in considering the advertised durability of this product and therefore could be held liable for any and all damages that occurred as a result of it failing to meet the durability standard described by Corning and accepted by Samsung in their use of the endorsed trade nameCompensation of $is completely reasonable considering the potential harm from this misrepresentation Regards, [redacted] ***

Our records indicate the phone was in need of component replacement, the issue was not related to software. Due to those findings an out of warranty repair charge was required because the phone was out of warranty by date. As a one-time courtesy Samsung has credited the $70.31 repair charge. Thank you

Upon further review of Mrs [redacted] concerns with her washer we apologize for the inconvenience and any issues At this time a full refund has been submitted and approved under transaction number [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

a couple of weeks ago my fairly new samsung tv went on the fritz it is only about yrs old great tv until it went called samsung said to go fly a kite warranty was up they also told me that to replace the screen would cost me $ I was mad I filed a rant on the Revdex.com sitethe next day a samsung rep called me ang asked me why I went on the Revdex.com sitei told her and with in hrs I had a tv repair place call me up to set up a appointment to have the tv repaired free of chargethank you samsung for doing the right thingthe lady was very nice the tv repair people were very nice samsung did the right thing it is nice to see that from a company I am a samsung fan againonce again thank you Translate the out come was very favorable samsung came through......,.,,,,,, did the right thing

Complaint: [redacted] I am rejecting this response because: product engineers, who back up statements such as Samsung responded with have no conception of why consumers pay top money for productsIt's more than mechanical functioning that I paid forIt IS about cosmetic value to a newly remodeled kitchenThis product is an eyesoreProducts and companies who stayed in business in the USA proudly display their staying power in garages and back rooms as backup refrigeratorsWhen a product is defective, the company may have to lose some profit to stand behind the hope & trust of individual consumersI want a refund! Someone has to watch ruthless businessesIf not Revdex.com, then who? Regards, [redacted]

I was called last week and was told that I needed to provide a copy of the invoice for a refundI have had this equipment serviced at least times I am not sure what is going on but it sounds like samsung is playing gamesThis is becoming a jokeI have had to miss days of work Can I submit this to be reimbursed ? I am requesting a refund as I was told I would get last week Do I need to forward you the email? Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we have expedited the refund for order # [redacted] The customer can expect to see the funds within 5-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr***’ complaint in regards to his television Our system shows the agent who handled the compliant spoke with Mr*** on 9/18/to discuss the claim The agent offered Mr [redacted] a one-time FOC (free of charge) repair which he declined stating there was no coverage in his area to service the unit The agent advised Mr*** that with the unit being OOW (out of warranty), any repair costs would be at his expense Regrettably, due to the unit being OOW, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding the Refrigerator; unfortunately food compensation is not covered under Samsung’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr. [redacted] complaint, our system shows that the agent assigned to the claim reviewed his account again. According to the notes on Mr. [redacted] file, he agreed to the Tabs 2 as an exchange for his device. Mr. *** originally wanted a free upgrade however the ENR Dept. declined his request. Mr. [redacted] his original unit was OOW (out of warranty) and sold to him AS IS however, he was accommodated with the exchange for the Tab2. Mr. [redacted] has been informed multiple times that the resolution will not change. Samsung will not be able to assist Mr. *** with a Tab3 exchange. Regrettably, Samsung’s stance remains the same. No additional accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted Prizelogic regarding the customer’s concernsAs Per Prizelogic, the customer has been stuck in the appeal process because the IMEI is marked invalidCustomer was once again, contacted by Pirzelogic customer support team, but the agents did confirm the IMEI that was provided by the customer is invalidPlease retry with submitting valid IMEI number for us to further assist this matterWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: The agent stated they would call me back on the afternoon of Friday, Just 22, which they did not. Since then they have called during my work business hours, which are inappropriate and not accessible to discuss a sensitive topic such as this. The agent was rude and disrespectful when the first contact was made, and when I finally received an email on the last day of contact, also during work hours so my access was limited, I did ask to speak to someone else as I am not inclined to speak to a rude agent again, and I was refused. I'm sure there are other people in the company that could handle my situation but I was not given the right to speak to them. As I was at work, I had limited access to responding and within the same work day, she immediately tried to close this dialogue by saying I was non-responsive. She #1, was rude and clearly upset with me that I would contact the BBB with any complaints, #2, did not follow up on the date and time she first promised, #3, only contacted me at my place of business, #4, immediately closed the dialogue when I requested to speak to someone else in the company. Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his promotion code Our system shows the E-Commerce Division has provided Mr*** with his $e-Certificate We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer is being sent a return label for the defective television and will be sent a replacementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis means I am satisfied thus far with the response from the companyI will be completely satisfied once the device is repaired Regards, [redacted]

Samsung has contacted the customer regarding their concerns with the dryer The customer has been advised that we would need to consult with our Product Support department regarding the repair of the unit As of 01/our product support had asked and received additional information regarding the dryer and is reviewing it We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer’s check will be expedited and will take days to processWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her refund for her washer Our system shows the refund was approved on 4/18/and is in the final stages of being processed Once the check has been issued, Mrs [redacted] will receive a Refund Check Issued e-mail Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:I"m not having issues with delivery from ***Samsung is not getting the product to Lowe's distribution center [redacted] have been reaching out to the "vendor" (in this case Samsung) for Samsung's delivery to [redacted] distribution center and Samsung doesn't have any clue when the appliances are shipping because Samsung keeps telling [redacted] the appliances will ship a week from when we callSo when [redacted] called Samsung yesterday (7/17), Samsung told [redacted] it's delivering 7/When [redacted] called Samsung 7/12, Samsung told [redacted] 7/ I had [redacted] call Samsung's sales rep of the storeSamsung's rep told [redacted] that she needs to go up to her supervisor to find out the delivery dateNever heard back from herFrom what I'm hearing, Samsung has no idea where my order is or when it's going to ship Regards, [redacted] ***