Samsung Electronics America

I am rejecting this response because: they should have something better set up for customers who have issues with their merchandiseI own their tv's, phones, washers, dryers, refrigerator, dishwasher, range, etcSamsung is the only brand we trusted until now if they can't make things right they don't deserve my business and I will make sure to pass it on to my friends and family, especially the ones who just bought a ***POOR CUSTOMER SERVICE! [redacted]

Samsung has attempted to contact the customer regarding their Electric RangeUnfortunately we have not heard back from the customer We have attempted contact through phone and email at [redacted] & [redacted] Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I was never contacted by the company about the mailing of this check. I would like Samsung to email me directly about the desired resolution. Regards, Avi ***

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherThe damage to this unit has been determined to be cosmetic damageSamsung Electronics, as all manufactures, test their products in many different waysThere are no internal or external components, if defective, that will cause this type of damageAny damages can be repaired at the customer’s responsibility as warranty is voided when cosmetic damage is present We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his refund Mr [redacted] ’ refund has been submitted and approved under transaction # [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr***’s claim in regards to his Note refund Our system shows the device was received at the warehouse on 5/25/and a refund in the amount of $957.79; reference Txt# [redacted] was submitted today, 5/26/for the device We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

As per Prizelogic Mr [redacted] has been approved, however due to inventory the unit has not shipped yetMr [redacted] has also been advised of this per Prizelogic We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, NOTE - My $refund was posted to my credit card on Dec I have NOT been impressed with your [Samsung] administration/handling of my refundI wonder if this is a reflection of your overall attitude toward your customers? [redacted] [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been offered free of charge parts onlyWe are waiting on the customer’s response for approvalWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

I have had nothing but issues with my Samsung dishwasher since July I have filed numerous complaints against them and the complete problem has yet to be fully resolvedAfter filing a damage and warranty claim with Samsung customer service and a Revdex.com claim in July I was contacted by [redacted] in the Claims department ( [redacted] and direct phone number [redacted] )After working with him for quite some time, my damage claim was finally settled and damages were compensated for in SeptemberUpon the settlement, Samsung loss adjuster [redacted] informed me that he can only communicate with me about damages and to speak with Customer Relations to process a warranty exchange on my dishwasherI then spoke with [redacted] from "Office of the President" department over the phoneHe never gave his last name but his direct phone number is [redacted] He told me that he cannot process an exchange but he will send a request to Best Buy(store where I purchased my dishwasher) and someone will contact me from Best BuyThis conversation with [redacted] was in SeptemberAfter weeks passed with no contact from Best Buy I have been calling [redacted] and leaving voicemails to get an update on my caseIt has now been nearly months since I last spoke with [redacted] and he will not return my countless voicemails [redacted] and [redacted] both ensured me that I will receive a warranty exchange on my dishwasher and the opportunity to get extended warranty on the rest of my appliancesI do not understand what Best Buy has to do with a Samsung warranty? It sounds like a dead end excuse to me and a poor one at thatI dont appreciate dealing with Samsung customer service for months on end with no resolutionI feel ignored and it is down right rude for [redacted] to ignore my voicemails from September, October, and now going into NovemberSamsung needs to replace my dishwasher as promised and offer me an extended warranty for all of my Samsung appliances as [redacted] and [redacted] told me I would receiveI would appreciate and deserve Samsung to contact me directly with a phone call to fully discuss this matter

Samsung has contacted the customer regarding their washerUnfortunately, because the customer has accepted the recall repair option and parts have been order, accommodation for the recall rebate option is not an optionThe customer is scheduled for repair for 1/25/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # SM-T210RZWYXAR has been reviewed an additional time per customer’s rebuttal requestBased on the information we have in our system we will have to reiterate our decision that we made previouslyUpon review of the service ticket, our authorized repair service center technician determined that the charging port was physically damaged thereby voiding our limited manufacturer’s warrantyThere is no known defect with this unitA report was not sent because the customer didn’t accept the out of warranty repair accommodationA report would only be sent if the unit was repairedUnfortunately, Samsung will not honor the customer’s request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is terrible customer service, but what choice do I have? [redacted]

Complaint: [redacted] I am rejecting this response because: If it wasn't for phones you made I wouldn't be having all the issues that I've gone theyI spent 1/hours total at [redacted] getting phones and exchanging themI would never had exchanged my phone had I known there was going to be a recall and then a second recallI have owned nothing but Samsung phones, tv's, etcI have been a faithful customer for years and the bead you can do is tell me there's nothing you can do, I find that not only unprofessional, but also that you don't value your customers at allNo I don't accept your response because I've endured biting but stress, anxiety, wasting my time, only to end up with a phone that we didn't ever want but where we bought them had no other options for our phone serviceI pay a lot of money for these phones and always make my payments and for you to say there's nothing you can do I call that a load of junk, so no I do not accept your response Regards, [redacted] ***

As per Samsung E-commerce the BOGO promotion ended due to inventory availability and another promotion The customer did not purchase the item that was offered on the BOGO and there were no additional promotions on his order other than the $Samsung Pay offer and the instant savings offer on his blu-ray The customer’s order of the Level U headset did go on backorder that is why it did not ship immediately We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his Note Our system shows a refund check in the amount of $983.13; reference Txt# [redacted] was submitted on 3/17/for the device Once the check had been processed and issued, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:We resolved the issue - they exchanged the Note for a Samsung SEdge Plus It's not as great of a phone as the Note but at least so far it is working! Yay! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Upon further review of the customer’s file, the customer is being assisted by the refund departmentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his washing machine; unfortunately the agent has not been able to speak with Mr*** Please contact the agent that contacted you so that he may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

I am rejecting this response because: the screen should not crack by itself with use weeks after I bought the phoneIn any case you were not supposed to keep my phone hostage for so long to force me to pay youI am going in vacation Sunday and after weeks I am without a phone and I have no idea where my phone is