Samsung Electronics America

Upon further review of the customer’s file, the customer has been offered a one-time free of charge accommodation for their Tablet under transaction # [redacted] . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted the customer regarding their dryerThe customer has been offered a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: This is not the agreement I had with SamsungThey had a specific deal they offered to me explicitly and are not holding up to their part of the dealI've contacted them multiple times as outlined in my original messageEvery time they dangle the carrot further outNow they are dropping off parts of the deal offered and dangling it out an additional 6-weeksThis is unacceptable Regards, [redacted] ***

We do understand your concern and apologize for the repeat issues you have experiencedIn order for Samsung to take into consideration or authorize a replacement/refund request the phone would need to be returned.There is no limit to the amount of repair attempts Samsung will provide, but once all repair options have been exhausted and if we find there was no physical abuse to have caused the continued issues replacement would be taken into consideration.To provide resolution we will need the phone shipped to SamsungA UPS Premailer box has been requested and will be delivered tomorrowPlace the phone in the box, tape the return label included inside to the outside of the box and drop off the package at your local UPS store for returnOnce received and evaluated we will follow up with a resolution.Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her washing machine Mrs [redacted] was provided the below information and we do apologize however at this time the options listed below are the only accommodations- Samsung along with the US CPSC has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchaseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: As of today December 16, I have not heard anything regarding my case or has Samsung reached out to me, when should I expect something Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have reassured the customer that we will get the proof of disposal in order to initiate and expedite refundOnce we receive this documentation we will proceed accordinglyWe will continue to monitor this case to ensure completion and resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a one-time free of charge repair accommodationThe customer accepted and understands that future repairs would be at his own expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns Customer states that she wanted Samsung to be aware of her dissatisfaction with the product and the customer service experienceCustomer states Samsung need to work with NFM to ensure the unit is working with manufacture’s specification and that the appropriate parts are used when repair or manufacturing the productAcknowledge feedback and apologized for the inconvenienceCustomer claims she will never buy another Samsung product in the futureAcknowledge feedback; explain Samsung will not be able to honor request for 5yr extended warranty and thanked the Customer for her feedback regarding the overall cx experience Customer thanked me for the follow up and closed call We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repair service for their unit under transaction # size="3" face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I have not received any contact from Samsung except for this message, which says they will contact meI am still waiting for any contact Regards, [redacted] ***

Upon further review of Mr [redacted] case, our system shows that the device was examined on 5/30/by a Samsung technician at the service center who made the determination it had cosmetic damage A service agent attempted to contact Mr [redacted] on 5/31/to obtain payment for the (out of warranty) repair but was not able to reach him; consequently the device was shipped back without being repaired The agent assigned to the Revdex.com complaint spoke with Mr*** on 6/01/to inform him that the device had cosmetic damage which is not covered under the warranty and Samsung would not cover the cost of the repair Regrettably, due to the cosmetic damage, no accommodations can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Sa**ung has contacted the customer regarding her concerns with her television** [redacted] has been informed that at this time there will be no accommodations and she will be responsible for the repair of her unit as her television is not listed as one of the models that were affected by the capacitor issue We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Sa**ung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Complaint: [redacted] A copy of my shipping receipt was sent to Joel [redacted] on Friday Sept 23, Regards, [redacted]

Dear Valued Customer, black"> Thank you for contacting the Office of the President at Samsung Electronics AmericaWe apologize for your inconvenience and appreciate your patienceWe have forwarded your request to the proper department for further consideration Best Regards, SEA Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung washer Please know we understand it can be very frustrating for any purchased product to failHowever, there are few times in to which products require parts replacement after usage, in order to continue in full operationThis is said for any manufacture, and any type of technologyWhile we appreciate the customer’s feedback regarding their research, Samsung does not agree the materials used in manufacturing these products are of defect or flawWe understand due to the experience with the product the customer requests for replacement units however Samsung will not be able to honor this requestPlease understand the Limited Warranty for the product is a service warranty which offers coverage for months parts and laborAt this time the Standard Limited warranty has expired as of approximately 10/therefore any repair cost or replacement needs are the responsibility of the ownerAgain, we sincerely apologize for the inconvenience but if the customer decides that they would like to move forward with an out of warranty repair of the unit please let us know and we will be happy to set up the service call on their behalf at their expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer was sent an email regarding the refund process on 2/5/We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted AGS(the shipping company) to address the customers concerns and was advised that the television was scheduled for delivery on 12/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung 840 EVO SSD. We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to release and explained to the customer how... the new firmware will not negatively affect the SSD. You can view this at; http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ The customer didn’t want to wait for the fix so we therefore offered a refund to which he has accepted. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you.

Complaint: [redacted] I am rejecting this response because:I was able to get my refund, but I am not satisfied with how things were handled by Samsung It took a lot of work on my behalf and finally talking to someone on the phone to escalate the problem last week I shouldn't have to wait almost months to get my money back for a product that I never saw, touched and refused shipment over the phone Regards, [redacted]