Samsung Electronics America

Samsung has contacted the customer regarding his Samsung refrigeratorWe asked the customer if he could provide to us with a list of his food lossThe customer advised that he would like to just forget about his situationWe asked again to be sure that we understood correctly that he didn’t want to be reimbursed for the food he loss and he had advised that was correctWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his dishwasher The customer has a refund that has been submitted under transaction # [redacted] that is currently in process We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms. [redacted] claim in regards to her television. Our system shows the agent who handled the claim spoke with her on 6/01/17 and she informed the agent that the issue may be getting resolved. Ms. [redacted] will follow up with the agent if she still needs... assistance with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their washing machine [redacted] has been informed that he is eligible for a refund on the washing machine The dryer unfortunately is not eligible for a refund We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to the Samsung Pay promotion Our system shows that Samsung Pay had previously confirmed with Mr [redacted] that he was not a winner of the $prize Mr [redacted] stated that the 15% consolation prize code (that was issued to every consumer that tried the instant win) was not providing him with a discount when he tried to purchase items on the site The 15% off code does not work on every product sold by [redacted] This is clearly stated in the terms and conditions (shown in the app under the promotions section) with the [redacted] section If Mr [redacted] is of the opinion that the 15% off code is invalid, Samsung Pay suggests that he contact [redacted] for information about the limitations on the use on the code and its validity Alternatively, if Mr [redacted] would like to provide us the discount code that was issued to him, we can investigate this with the [redacted] team directly We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unitSamsung has offered the customer an advanced unit and it was shipped out on 5/20/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be contacted for the serial number of the defective TVWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that Samsung’s one-year limited manufacturer’s warranty is a service warrantyTherefore, if there is a defect with the workmanship is of concern and the unit is not functioning or cycling correctly Samsung is happy to fulfill the warranty by servicing the unitAfter further review, we show that the unit has been repaired and test as working properlyShould the customer need any further assistance please have the customer contact us direct at any timeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: There is no way the television was damaged from impact. Birds did not fly into it regardless of their technicians theory. Regards, [redacted] ***

Upon further review of Ms [redacted] claim we do apologize as this is considered concealed damage which is not covered under the manufacturer warranty At this time there will be no accommodations Ms [redacted] will be responsible for the repair We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, it is stated in the terms of the promotion participants who purchase on [redacted] will be able to select one (1) of the following two (2) gifts: either (i) a Samsung Gear VR (est$value) and a 6-game Oculus content bundle (est$value); or (ii) a Samsung Gear S(est$value, color selected in Sponsor’s sole discretion; no more than 35,Gear Swatches are available in this Offer)In store purchases were not qualified for the Swatch which is why they received the VR We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] complaint in regards to exchanging his Note for a Note phone Our system shows an E-Commerce agent emailed Mr [redacted] and informed him that he would not be able to trade in his Note for the Note phone; he would have to trade in a different phone Mr [redacted] is eligible to trade in the Note for the Sphone or receive a refund for the Note phone In regards to a payment plan for the new device, the agent informed Mr [redacted] that he would have to speak to ** *** and they would be able to set up a payment plan with him If Mr [redacted] would like the option for a refund for his Note device, please have him contact Samsung customer service in order to receive a box to send in the device for the refund Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I purchased my refrigerator less than a year agoI have had additional problems in the past but this complaint is regarding the freezer not coolingI called customer service to report that all the food in my freezer was spoiled and that the freezer wasn't cooling properly (or at all.) I did all of the necessary troubleshooting steps and customer service was not helpful at allThey told me that a tech would be calling me in hrs to diagnose the problemI have been given the same run-around in the past without successI just want the appliance repaired or replaced in a timely mannerI have children at home and can't afford to wasting hundreds of dollars in spoiled food or not being able to store meats,etc I would accept refund, replacement, or timely repair as well as much better customer service

We do understand your concern, however, the only option Samsung can offer is to have your product shipped to the Samsung Repair Facility for evaluation of the damageWe cannot honor the request of replacementIf you wish to send in your product for evaluation please contact Samsung Support at ###-###-#### to arrange a new service ticketIf you wish not to accept the evaluation offer we will have to suggest contacting your Service Provider directly for resolution to this matter if insurance was purchased for the product.Thank you

Complaint: [redacted] I am rejecting this response because it is insufficient in the wake of the class action lawsuit settled in Samsung clearly hasn't made the correction to their building materials to fix this issueThis is not the fault of the customerThis is the fault of the manufacturerTo simply say that since the lawsuit only covered these TVs and not yours and that the issue is closed is both arrogant and dismissiveA company should have to stand behind its products not run and hide when it becomes financially prudent I want to push this issue as high as possible to get the financial compensation, not just me, but the other thousands of Samsung customers deserve for the defective products Samsung is selling I have attached paperwork I've submitted to Consumer Affairs detailing the cost associated with getting the TV repaired and photos of the affected parts Please advise on how to move this forward Thanks! Regards, [redacted]

I am rejecting this response because: Although I do appreciate Samsung taking the accurate measures to repair this unit Samsung has sent me an email saying this is a one time deal for parts and laborThe unit is still being worked on and I haven't received it at this timeMy hope is that the unit will work properly and I will no longer have problems with itI bought the unit In January and warranty is good for one yearIf this unit has a manufacture defect why would they not honor the warranty? I am asking for a computer that I have paid for to function

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help resolving this matter Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They are refunding me the cost of the refrigerator Regards, [redacted] ***

Samsung has contacted the customer regarding their Gear watchThe customer has been set up for an exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

There is a day wait period before a claim can be filed, which is part of the Terms and Conditions of the service plan[redacted] "COVERAGE TERM:If You purchased this Service Contract at the same time You purchased Your Product, this Service Contract will take effect immediately and will cover Your Product up to the coverage end date on the Declarations Page or until cancelled by either You or Us.If You purchased this Service Contract on a date later than the purchase of Your Product, this Service Contract will take effect days after the purchase of the Service Contract and will cover Your Product up to the coverage end date or until cancelled by either You or UsPlease see Your coverage start date and coverage term on the Declarations Page for Your coverage specifics.”Although the unit may be of a durable build, the phone is still manufactured of glassTherefore if the product is dropped it is subject to become physically damaged.As a one-time courtesy Samsung has offered a free of charge LCD repair.Thank you