Samsung Electronics America

Samsung has attempted to contact the customer at [redacted] to address their concerns regarding their microwaveUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The company has not tried to call or email me as stated in the response I will proceed with contacting the individual listed and hope to resolve the matterThe ticket numbers I was given for repair and were later cancelled by Samsung are [redacted] and [redacted] I have also included the vendor updated invoice requested by Samsung after they cancelled my first ticket Until the issue has been resolved I would like to keep this case open Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to her Samsung products Our system shows the agent assigned to the case made several attempts to contact Mrs [redacted] by phone but have been unsuccessful in reaching her The agent left voice messages for Mrs [redacted] with their contact information to return the call for further assistance Please have Mrs [redacted] return the agents’ call at her earliest convenience if she still needs assistance with her claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN40EH5300FXZA We have addressed Ms [redacted] ’s concerns and have escalated her television’s issue to our product support teamCurrently, we are waiting for their response on the best resolution for the customerWe will continue to monitor this case to ensure customer satisfaction/resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Upon talking to the Samsung representative they have failed to Honor the Warranty on their product.It clearly states on the Warranty they cover any defects from factory.The product has a faulty charging port wish its obviously a known defect on this product by research I have done.There are thousands of complaints regarding this same problem on Samsung products and all have concluded in Samsung declining responsibility.responsibilityI'm very disappointed in the way Samsung has addressed this matterThey claim the product was somehow damaged by myself when all I did was use the included charging cable the way it was instructed on the manualSamsung failed to provide a damage report explaining the damages and why it was not covered by the warranty after I requested it a number of times

Complaint: [redacted] I am rejecting this response because: I have not received a refund for the order. And I also did not receive the second promotion code for my order. They want me to reorder and pay for the order again when it took 3 months to resolve me getting a refund. This is a scam from Samsung buyers need to be aware. Bbb needs to further investigate this promotion Samsung keeps having. It's a scan to get people to buy the phone then they don't send the order for the Gear 360.This has been a huge inconvenience and I am not happy with the end results. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I gave talked to Lashona Sullivan by email several timesI have also called back a couple of times and left a message They have offered me clips for the diswasherIi will accept that ,but as she said in her last email, if they break again to contact her again Not the fix I wanted, but it does fix the problem until they break again I Regards,

Samsung has contacted the customer regarding their Note The customer has been offered a free of charge repair under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] complaint in regards to refund for her recalled washer Our system shows a refund check in the amount of $638.70; reference Txt# [redacted] was issued on 9/21/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Mr**’s complaint and file history have been reviewed, including our recorded call recordsThe ‘recall’ referenced in Mr**’s complaint was settled in March and was completed in its entirety in September However, as a courtesy, Samsung has extended part(s) coverage to further assist customersDuring Mr**’s call, dated 02/25/14, this information was provided and although reluctantly, Mr [redacted] accepted the terms of the offer, therefore he is responsible for the labor fees associated with the completed repairRespectfully, Samsung will not be honoring Mr**’s request for any repair fee reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her DVD player Our system shows the agent who handled the claim contacted Ms [redacted] via email and advised her that per the Samsung’s warranty for the device, repair service would be the option as an accommodation Ms [redacted] replied to the agent’s email advising that she declined the repair service and asked for a refund instead The agent responded to Ms [redacted] email informing her that repair service is the only option available at this time Ms [redacted] stated she will speak with her daughter to decide on how to proceed with the claim Due to Ms [redacted] declining the repair service, no accommodation can be provided for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please don't close this complaint till it's fully resolved I appreciate your help Regards, [redacted] ***

Samsung has followed up with the customer regarding their washerThe customer’s unit has been repaired as of 1/23/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund, the customer has been asked to submit their purchase receipt via voice mailWe are waiting for the customer to response to the offerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows Mrs*** spoke with an agent on 5/08/and was offered a buy-back (refund) accommodation for the unit The agent requested a copy of the BOS (Bill of Sale) in order to proceed with the refund Please have Mror Mrs*** email the agent the BOS to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:I called her back a minute later and no response and I call that number and nobody answer the phone and that is not good customer service to me and I left her like voice-mail to call me back but she never returned my call and that number in general nobody answer that number that is not good that is horrible Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: it was not stated on the website when I made the purchaseThe words buy one you het one were stated in red and did not specify which colors appliedOverall, all it still does not negate the fact of poor customer service in addition to a very horrible shopping experienceI feel my rights as a consumer are being violated and Samsung does not want to take any of the responsibilityIf this matter can not be resolved by Samsung, I will be seeking counsel from a private attorney on this matterI am sure I am not the only person in this position, just the only person to say somethingMy wife stands as a witness on what happened and how I was misslead by the company on this purchaseThe only reason I made the purchase was to get that promotionOtherwise, I wouldn't of made the purchaseI would like to speak to someone from corporate at this time and this reponse made by Samsung is not sufficient Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up a service repair request for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for a refund under transaction # [redacted] .The customer has been sent information via email regarding the refund processWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their smart phone. The refund check has been sent on 11/30 via USPS. Unfortunately, there is no tracking number... available to send the customer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you