Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Multiple documented responses frome prize logic show no ability to even address that there is an issueAs prize logic has been unable to respond, we are asking Samsung to step in and resolve the issueifthe Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a refund in the amount of $827.25; reference Txt# [redacted] was submitted for the unit A Response Required for Refund Process e-mail was sent to Mr [redacted] email on file on 6/01/with the acceptance document attached along with instructions that are required to proceed with the refund Once Mr*** sends back the acceptance document, the Refund Deptwill be able to process the refund Please have Mr*** send in the acceptance document along with all required information at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I accept Samsung response but I haven received mailing label Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because:Every android device has different flavors of the android operating system. Why? That's so the device's manufacturer can have control over the system. I find it very hard to believe that Samsung had no control over this update. What Samsung has done is just pass the buck for messing up how features on the phone works. Even if this is really [redacted] fault that means then I will then switch to an [redacted] next time if this is the way google is going to treat me. The bottom line is that features on my phone don't work any more and their response is basically....too bad.What Samsung needs to do is fix the problem. If it is really a google problem Samsung has much more weight than I do to deal with google to get the problem fixed. I want my phone fixed. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the phone was evaluated by [redacted] but they would, replaced with a refurbished phone I am not interested in replacing a brand new phone that I'm paying for with a used phoneSamsung is not bothered with what I'm saying there focus is galaxy note My phone is doing the exact same thing as the galaxy I provided [redacted] the screen shot of it in cool down mode while being on the chargerAlso in taking the phone in yo [redacted] Rep Cory witnessed it being extremely Hot I will just let it blow up and then Samsung will take this matter more seriouslyHopefully I will not be hurtHopefully I will just be able to refer to counsel that I pleaded for a trade out with this documenation as was just giving the run around with bureaucracyI am not going to be without a phone and you guys are well aware of these issuesSamsung has the ability to do a work around with such a widespread problem that cab potentially be very dangerousInstead you keep telling me protocolProtocol was for me not to have a defective product in the first placeReplacement can be sent to [redacted] and put the postal paid return label and I send this phone back once I receive a new replacement under the warranty program Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The model of my refrigerator is defective If I were the only one who experienced this problem, then I would think I had one bad refrigerator, but since so many people are experiencing the same exact issue with the cooling system not working with this model and other Samsung refrigerators, the company should recall or repair this refrigerator beyond the year warranty period The average lifespan of a full size refrigerator is years For my and other people's refrigerators to break every year or two with the same problem with the heater assembly even after it's been replaced shows that the design of the refrigerator does not support use My refrigerator first broke after I had it less than two years I had it repaired, parts replaced - the repair person told me this is a common issue with Samsung It broke two years later and then months later Samsung should either refund people's money or come up with a permanent fix Regards, [redacted] **

Samsung has contacted Mr [redacted] regarding his concerns with his device A refund was submitted in the amount of $and an e-label has been mailed to the customer to return the device We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung spoke with Mr [redacted] on 2/27/and he confirmed that he received the compensation on 2/25/for the difference in cost of the refund We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mrs [redacted] regarding her device Advised the customer that I was following up with her to verify if she had received the email that was sent to her on 2/14/Advised the customer that I understand her frustration with her recent product experience however Samsung has no known design flaw or defects with the model unit in questionThe Standard Limited warranty associated with it covers if, and when mechanical failure occurs but does not cover lost items and that at this time Samsung will not be able to provide an accommodation for the device We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Mr***: Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

A valid proof of purchase receipt contains the place of purchase, date of purchase and model/serial (IMEI) purchasedThis information is required to confirm the actual product in question is still within the warranty periodValid receipts from official retailers such as the cellular service provider or [redacted] contain the Serial/IMEI.As a one-time courtesy a Service Ticket has been processed for the evaluation and service of model SM-G900AConfirmation of the new service ticket and shipping label have been emailedAll data should be backed up and accessories, including SIM Card, removed prior to shipping the device to SamsungShould physical damage be found during evaluation warranty may become void and the device may be returned without repairIf the phone is unlocked for use on any other network other than AT&T the phone would need to be unlocked again once returnedSamsung reset the device to the carrier in which it was manufactured for use during repair.Thank you

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the trapromotion E-Commerce has advised that a refund in the amount of $125.00; reference Refund number [redacted] was issued on 3/15/for the traadjustment charge Please allow 3- business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mrs [redacted] ’s claim, our system shows on 5/01/a request for service; Txt# [redacted] was submitted for repair on the unit An ASC agent will contact Mrs [redacted] to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank

Samsung has reviewed Mr [redacted] ’s claim in regards to not receiving the replacement code Our records show that the promotions code group issued the replacement code; reference Replacement Code: [redacted] today, 3/10/and it was sent to Mr [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSamsung E-commerce did not provide an explanation or reason why this situation occured in the first placeBut, they did cause action which met my complaint requirements in the end Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:THEY REFUSED TO ADMIT THAT THIER IS A PORBLIM IN THEIR PRODUCTION,AND THEY REPATING THE SAME ANSWER BACK THAT THEY WILL NOT DO ANY THING ABOUT IT, Regards, [redacted]

Samsung has contacted the customer regarding their washerThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: New hardware is needed in order to receive new featuresThe new hardware is not being produced as promised in an attempt to get consumers to purchase a new product after years of use of old productThe company can not be trusted with expectations and promises of future support and upgraded hardware Regards, [redacted] ***

Our files indicate that the customer’s request regarding model # CLP-770ND/XAA has been reviewed an additional time per customer rebuttal requestSamsung advised to the customer that we currently do not have the availability to repair the customer’s unit onsiteSamsung offered the customer a $gift card to compensate the customer as there are no further accommodations that can be madeRegrettably, the unit is far beyond the original one-year limited manufactures warranty and is not eligible for any additional accommodationSince our offer we have not heard back from the customer with acceptanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:We have not received a phone call from Samsung to set up a repair service Samsung has promised to come repair my TV times to date We have been told that we would receive a call from someone within hours to set up service (day/time available) In my initial conversation with a representative for repair, I was not given a transaction number, but in my second attempt, I was give transaction # [redacted] Now this is my third attempt (under transaction # [redacted] ) and I have still not received a service date I attempted to contact Samusung twice on Friday, 11/4/at the phone number you provided in the initial response (###-###-####) and have not been able to reach anyone After the second attempt, I left a message, and still have not received a return call This has been very frustrating and they don't seem to care about their customers Regards, [redacted]