Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have confirmed the issue with the customer is with youtubeThe customer indicated yes and also stated sometimes also netflix but not all of the time for eitherWe explained that unfortunately this is a software issue and there is nothing wrong with television itselfWe additionally explained that we are actively working with all app holders to ensure they resolve and create all updates neededWith this being said we are unable to honor the customer’s request for a refundAdditionally, our limited manufacturer’s warranty does not offer compensation for timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Today is Jan 31 and no gift card has been received. Regards, [redacted]

Samsung has reviewed Mr***’s claim in regards to his Samsung SGear device Our system shows the agent handling the claim spoke with Mr [redacted] on 7/14/and informed him that the POP (proof of purchase) has been verified with the retailer and an exchange request; reference Txt# [redacted] has been submitted to exchange the deviceThe agent advised Mr [redacted] to allow 3-business days for the request to be approved after which he will receive a shipping label in order to return the device back to SamsungWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs a resolution, we have offered the customer compensation for reimbursement for electrician billWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung is unable to locate a Service Ticket for the exchange based on the contact information providedPlease provide the Service Ticket Number (413.......) in order for us to review this matter further.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HT-EM53C/ZASamsung has offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dryerThe customer has been offered a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contact the customer regarding the customer’s unit model # UN55ES7500FXZA Samsung has advised to the customer that we will need to proceed with service due to her unit being out of warrantyRespectfully, we deny the customer’s request for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: the business did NOTHING to make this customer happy In fact, when I called no one had any idea what I was talking about So my statements that Samsung does not give two cents for their customers stands Regards, [redacted]

I'm rejecting this complaint because Samsung hasn't contacted meSamsung somehow called my cousin instead of calling meMy cousin gave Samsung my phone number but no one called meMy mom even tried to call Samsung & left a message with the representative that called my cousin and no one has returned her phone callsSamsung needs to contact me at [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a repair service request; reference Txt# [redacted] was submitted for the unit An ASC agent will contact Mr [redacted] to schedule an appointment for the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately, the customer has not been availablePlease have the customer contact us at [redacted] so tha we may further assist We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer is out of warranty and therefore any repair costs or replacement is the responsibility of the ownerSamsung has covered prior repair cost for customer satisfactionThe resolution will not be modifiedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has reviewed Mr [redacted] claim and a concession in the amount of $was approved for his unit Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays th'se customer may have experienced with this case Thank you

Samsung has contacted the customer regarding her concerns with her range Unfortunately at this time there will be no accommodations The unit is out of warranty so the repairs will be the responsibility of the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer was informed that unfortunately Samsung.com does not operate on a system and explained how the website worksWe also provided the customer with the most recent restock date that we have been provided with from our fufullment centerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I would really appreciate an explanation or a line of reasoning from Samsung as to how they determined my damage to be physical damageIn my previous complaints, I have outlined the fact that there was no damage to the packaging, verified by photographic proofI have declared that the damage was discovered immediately upon the removal of the television from the boxI have also declared that the cracking pattern seems to have started by some type of expansion underneath the monitor's plastic coating that caused a bulge and stressThis is supported as well by photographic evidence showing no other signs of damage like scratches or dents that would have occurred as a result of dropping, hitting, or crushing the television.All I have received from Samsung is general declarations of physical damage with no explanationNobody has explained to me how the type of damage I have received can be caused by some type of physical impactTherefore, it appears to me as a simple effort to avoid warranty obligations, since physical damage is clearly not covered.Until I receive some type of logical explanation regarding this damage, I cannot accept a business response as a resolutionLet me also restate that I am simply looking for free repair or replacement as a resolution Regards, [redacted]

Ups called me directly to let me know they were done with their part of the investigation and to refer to Samsung for the resolution None was given when Samsung was called The investigation process takes business days excluding holidaysIt's been since December 19th This has went long enough for investigations let alone one Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Samsung has contacted the customer regarding their TelevisionThe customer has been offered an exchange and the customer has accepted under transaction [redacted] size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you