Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their refrigerator [redacted] was offered a refund in which she has acceptedThe refund has been submitted and approved and processed for payment The customer should receive her refund within business daysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I HAVE BEEN CALLING THE ###-###-#### SAMSUNG MANG OFFICE NO ONE ANSWERS, SAYS ALL MANAGERS ARE BUSY & THE SAYS LEAVE A MESSAGE ,BUT THEN SAYS MAILBOX IS FULL &HANGS UPTHEY MAY HAVE BEEN CALLING MY PHONE BUT MY SAMSUNG PHONE DIED THE DAY AFTER MY COMPLAINT & I AM WAITING ON A REPLACEMENT ,I HAVE SENT AN EMAIL TO MR [redacted] @SAMSUNG BUT GOT NO RESPONSE FROM HIM & I ALSO LEFT A MESSAGE FOR HIM & NO RESPONSE I LEFT BOTH MY WORK & HOME EMAIL FOR SOMEONE TO RESPOND TO & NOTHING ,I HAVE AN ALTERNATE PHONE # ###-###-#### UNTIL MY REPLACEMENT SHOWS UPI JUST WANT MY FRIDGE FIXED & SOMEONE TO RESPOND Regards, [redacted]

The explanation for the receipt of the empty UPS box was explained in your Revdex.com responseAs a one-time courtesy Samsung has authorized refundIf the new purchase was a Samsung product it will need to be returned to Samsung along with a proof of purchase receipt copy Once received the refund request would be submittedOr If the new purchase was not a Samsung product we can only refund your original Note purchaseYou will need to return the replacement phone shipped to you by Samsung, accompanied with a copy of the receipt for the original Note purchaseOnce received the refund request would be submittedYou are to use UPS premailer box received to return the phone and receipt copyThank you

Complaint: [redacted] I am rejecting this response because:They are not being truthful again My recourse is a lawsuit, social media and the fact that they sent a warranty bill which we were told that we would receive a year manufacturers warranty I do not accept this response Have them respond with a corporate address for certified mail Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the least they could do They could have done just a little more to insure that they didn't loose a customer, but they chose the least Having to wait over days to get a resolution to this problem has proven to me that Samsung does not really care about their customers, only how many units they flood the market with They have not even taken into consideration the 3.h hours I had to spend on the phone with them to argue my case and finally days later, they simply exchange out the TV I understand that sometimes a TV will make it to a customer and not work properly However when the manufacture feels that it's acceptable for a customer to not be able to use the product as designed then require them to spend over three hours on the phone and stop their day for service that doesn't work on three occasions, then suggest to the customer that I am being irrational because my $investment doesn't work This whole experience has taught me that with so many other manufactures in the industry, it' not the amount of floorspace being used to advertise a name that matters Lanovo makes a great tabletto satisfactory I will be considering in a few months Dell has a very nice laptop I am now considering And the man-cave will be more than likely sporting a new 60" LG TV I apologise for being a burden to Samsung by expecting my TV to work as advertised If they treat their customers as though they are a dime a dozen, I can only imagine what it's like to work for them Maybe that is why customer service failed so miserably

Samsung has contacted the customer regarding their dishwasherThe customer has been offered a free of charge repair and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: It is very clear that Samsung does not want to stand behind their productsInstead of trying to seek resolution to the defective new product they sold to me, they continue to provide a blanket response which does not fit all circumstancesDisappointing that they do not care about their loyal customers who have invested in their company for several yearsI fear I am not the only Samsung customer being treated so unfairlySamsung should ensure all products manufactured will meet quality and safely standards well beyond days after purchaseAdditionally, they need to provide updated customer service policies and guidelines so that Samsung representatives can provide resolution for outstanding customer complains and concernsIt is a waste of everyone's time to continue to go back & forth on an issue that could be resolved in a matter of moments if Samsung was a respectable company and provided quality guidance to their customer service representativesThis issue is not resolved, instead it has become more and more frustrating Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It's been days and several phone calls since I was promised a refund I keep being promised a return shipping label, but have received nothingI have not even received a return address.On the 15th the phone was officially recalled by the United States CPSC.I'm wondering what would happen if I brought this inaction to the attention of both the CPSC and the State's Attorney's OfficeTread lightly, [redacted]

Unfortunately, Samsung does not inventory unlocked devicesAlthough minimal inventory, Samsung can only replace with carrier based model phones when/if all repair options have been exhausted As per warranty if a replacement is issued it is likely to be a reconditioned device; we cannot guarantee a new replacement.Samsung would require the phone be shipped to Samsung for evaluation in order to determine the cause of the claimed issues and to provide resolution.Thank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website Payment was not taken from the customer as we do not charge the customer until the product actually ships An authorization for the amount of the order was submitted, but has been reversed Samsung notified the customers that purchased this product as quickly as possible Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation This customer received code: [redacted] As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

Samsung has contacted the customer regarding their washerThe customer has been set up for a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with the washer rebate The customer states that she was allowed to cover installation and removal of the old washing machine The agent advised the customer that if the items are not itemized then there will be no compensation We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns about their television The customer was not available so a message was left advising that the she would have to proceed with the repair of the unitWe explained that the warranty is a service so if the unit can be repaired it needs to be repaired We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to the rebate The Promotions team has advised that *** was not a participating retailer for this promotion and had their own in-store rebate offer Mr*** will need to contact *** Support for any information about their promotion Please have Mr [redacted] contact *** Support directly for further assistance with the rebate Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe product was returned without repair due to the fact the repair center found components within the device consistent with the repair of an unauthorized dealer, meaning previous repairs had been performed on the device by a third party and not a Samsung authorized dealer Phones sent to Samsung under these conditioned are returned to the user unrepairedAs a one-time courtesy Samsung will authorize repair for your handset, however, a repair fee of $would be required for the complete repair of your deviceIf you would like to proceed with the repair please contact Samsung Customer Support directly at ###-###-####, refer to the new RMA # of [redacted] and make payment for the service Once payment is made a new UPS E-label will be emailed to you for shipment of your unit back to Samsung Outside of this repair offer Samsung would have to refer you to your service provider directly for possible resolutionThank you

Samsung has contacted Mr. [redacted] regarding his concerns with his television screws and the customer service. The agent apologized to the customer and informed him that she will document his concerns for improvement. Mr. [redacted] are in transit .We apologize again for any... inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: [redacted] I am rejecting this response because:This does not correspond to what I was told by [redacted] , of whom said that returning the sedge for the new phone would not be an issueThe ONLY reason I stayed with a Samsung phone and be loyal, was because I was told this phone swap could occurWhether it was Samsung telling [redacted] or whatever [redacted] is not honoring this agreement eitherIt's like the exchange program magically disappeared and doesn't have to be honored anymoreWhy ok earth would you expect customers to DOWNGRADE from a Note to sedge and expect them to be satisfied with a locked in year contract, especially after releasing a phone that could be life threatening and then forcing everyone to return them by making them a paperweight with a software updateNow I'm locked in a contract with [redacted] , paying for a last generation phoneAfter buying your flagship phone and being a dedicated customer to Samsung, you're telling me that I have to wait two years to buy the newer model of your phonesThat's what it sounds like Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: In this latest response, I have not received what I have requested - namely, an explanation of how my damage fits into the category of physical damageInstead, it has been assumed in this offer that the damage is still a result of physical impactI maintain that this damage is a result of defective materials, and have stated my logic and reasons to support this claim in previous correspondenceTherefore I still seek my simple, warranty-guaranteed request of repair or replacement at no additional cost to meFor this reason, I will not accept this offer Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been informed that the product has shipped as of 12/21/The tracking will be updated once product moves in transitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has attempted to contact Mr [redacted] at the number on fileThe call is going through as incomplete and 2nd # on file is not a valid # Please provide valid contact information so that we may reach you We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you