Samsung Electronics America

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer submitted a cancellation request for his orderHowever, the product had shipped and the customer refused the shipmentThe product has not been received at the warehouse as of yetThe customer has been informed once the product has been received at the warehouse; we will begin processing the refund for the orderWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your productIf you would like to proceed with warranty service, please contact [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs Per Prizelogic, the customer has been stuck in the appeal process because the IMEI is marked invalidHowever, the device appears to be valid to me, so I will forward this customer’s information to AT&T for an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of the customer’s file, the customer contacted Prizelogic that he received his television and will follow up whether the television worksWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have my TV repaired and currently it seems to be working correctly.Service on the phone and on line with Samsung before the Complaint was filed was not at all helpful or satisfactory.Service on the phone after the complaint was better if not very timely or prompt. I had to contact the local Samsung repair people three times to get any response from them.Once the service was scheduled it was very prompt and efficient. Great job to the guys who repaired the TV, but not the customer service.

Samsung has contacted the customer regarding their televisionThe customer has been offered a one-time free of charge repair and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

While Samsung requires all proof of purchase receipts include the date of purchase, place of purchase, and IMEI/Serial # of product purchased in order to confirm warranty for the actual product in need of service, Samsung has authorized the one-time repair of the device.Thank you

Samsung has attempted to contact the customer to address their concerns regarding their televisionUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has followed up with the customer regarding their washerThe customer has been set up for new service repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their washing machine the customer was offered and has accepted a buy back on the unit The buyback has been submitted under transaction number [redacted] and has been approved All required information has been received from the customer and they should expect their refund via direct deposit or paper check(whichever option that was chosen) We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his device Mr [redacted] has been advised that Samsung will cover the cost of the repair and if repair is unsuccessful we could move forward with replacement We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung has reviewed all call records, related to the customer’s recent contact with us regarding their television and compatible accessories, specifically the Skype cameraWe apologize for any inconveniences in this matter but our records do not confirm Samsung support staff provided a model code for the compatible accessoryBased on our data, on 04/12/15, there was in inquiry about the accessory camera for the UN55FtelevisionAt that time, Samsung’s authorized parts distributer contact information (J&J International) was provided but not the accessory informationThen a follow up call was received on 04/16/15, reporting a camera was not working correctly with the television, at which time it was identified to be incompatibleOnce again, we sincerely apologize for the inconveniences in this matter but respectfully, Samsung will not be honoring the customer’s request for reimbursement of $as there is no supporting data to show Samsung staff provided any misinformationAdditionally, unfortunately the information acknowledged by the call center agent was also nowhere within our records as wellWhile we understand the agent may have acknowledged the error the customer was reporting, no updates or calls confirm this We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The defect of Samsung TV was due to their voltage under-rated capacitorThe problem of our TV set just occurred now is because we do not use the TV as oftenSamsung set a deadline of September is not valid Samsung should repair all defect free of charge Regards, [redacted] Complaint: [redacted] I am rejecting this response because: The defect of Samsung TV was due to their voltage under-rated capacitorThe problem of our TV set just occurred now is because we do not use the TV as oftenSamsung set a deadline of September is not valid Samsung should repair all defect free of charge Regards, [redacted] **

Samsung has contacted the customer regarding their washerThe customer has confirmed the unit has been repaired under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr. [redacted] :Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the S8 promotional bundle. Our Marketing Promotion team is currently reviewing your compliant and has been trying to contact you directly to provide you with a code... to redeem your promotional item. Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their televisionThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent assigned to the case attempted to contact Mr*** by phone but was unable to reach him The agent left Mr*** a voice message as well as sent an email informing him that the unit has been deemed physically damaged The agent advised that the spider web crack is considered physical damage and is not covered under the warranty Regrettably, due to the physical damage to the unit, no accommodations can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me These sm have my devices that were sent in for repair and then they have the nerve to tell me they were lost in transit then they opened up claims with ups and got paid for each device and then telling me the phones were on backorder and lying to me the entire time so there for legally they owe me or I should say my client devices My client gave up dealing with them after over a month and turned it over to me and I'm just trying to get this resolved because he's had a few panic attacks and had to go to the hospital on a few occasions due to these people stressing him out Regards, on top of that Samsung never once tried to reach out to any one because all of M [redacted] era calls are being forwarded to me and not only do they not return phone calls but their office of the president never returns calls or answers the phone and I have been recording every single phone call since and they continue to like and steal from consumers The phones were sent in for repairs and weeks later they claim that the service center lost his phones You can't yet steal people's phones because you are losing money on a worldwide recall because that's not our problem , I have told these crooks that we just want the devices back and they started forcing refund down me [redacted] throat , if he does not get his devices back in a timely manner we will be forced to take legal action and sue for the amount of the devices plus months of stress and of course the hospital bills incurred .why don't you people stop hiding behind your desk and return our phone call for a change I will also be contacting Samsung headquarters in Korea to let them know what you are doing to people and I will also be ordering devices of equal value from Samsung.com on our [redacted] corporate account then dispute the charges and show [redacted] this response , all the ups paid claim paperwork I obtained from them and I will let them listen to all the recorded phone calls It also appears to me that Samsung is a racist company because everyone I have spoken to besides the outsourced calls is [redacted] and they are racist again [redacted] people and they will be the ones losing in the end All the news media outlets and social media will know of this matter and you will have no choice but to surrender our devices [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung Note PCWe have advised to the customer that our authorized service center has deemed the unit to have liquid damage therefore voiding the limited one-year manufacturer’s warrantyWe also explained that due to this determination that all repair costs would be the responsibility of the owner and that we would not be able to honor her request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear of your experience with E-Commerce and the refund process for your Samsung.com order We apologize for not meeting your expectations of a reasonable timeframe of refunding your order and the feedback you have provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer and again we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President