Samsung Electronics America

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was rejected because their receipt did not indicate their service carrierHowever, it is confirm this is a Sprint customers based on their IMEI and receipt submitted to our Tier II teamFor customer satisfaction, the customer has been approvedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Thank you for allowing Samsung the opportunity to review you claim.A new service ticket has been processed for the evaluation of your tabletPlease note if there is physical/liquid damage present the product may be returned without repair.Please refer to Service Ticket # and use the UPS E-label provided.Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was sent an e-mail on 5/10/asking for the order number so that E-Commerce can review the accountThe customer has not responded since asking for the informationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDWP/XAA Based off of our customer service records, we have offered the customer a buyback (refund) on 12/22/Currently, the refund is waiting to be approved by our returns department and once approved they will reach out to the customer within 3-business days to complete refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID I am now on PHONE NUMBER FIVEWent to Verizon and spent TWO HOURS today, because the VOICEMAIL is not workingI was expecting four calls and did not receive oneNO NOTIFICATIONS of voice mail on task bar or app ICONS or anywhere elseI decided to check anyway on *and found four messages, none of which prompted me they were in VOICEMAILThese are IMPORTANT CALLS, from my realtor, doctor, Verizon, ectThey also did not show up where I want them to show up in VISUAL VOICE MAILHowever I did receive notification for ONE old voicemail and it notified me times for the same OLD VOICEMAILMy patients have run out I am computer literate since the inception of P.C.'s in the early 80's I have spent $for a top end phone that does not workAlso money spent for earbugs, tempered glass proctors, cases etcNot only does the phone not work, but my time since OCOTOBER, has been spent on running to and from BESTBUY, major money in gas as they are not close buy, also to VERIZON and sending phones back and fourth to SAMSUNG and VERIZON for a TOP OF THE LINE PHONE This is more then inconvenient...it is a hardship! Make this right or I will have to take measures none of us would care to partake inNO YOUR RESPONSE WAS NOT HELPFUL IN THE LEAST, AS I HAVE FOLLOWED YOUR PROTOCOL IN SENDING PHONES BACK ...JUST TO RECEIVE A PHONE FROM YOUR BONE YARD/REFURBISHED...AND NONE OF THEM HAVE WORKEDI WOULD CONSIDER ONE OR EVEN TWICE A BAD BREAK/LUCK...BUT NOT FIVE DIFFERENT PHONESOBVIOUSLY YOU HAVE SOMEONE IN YOUR PROBLEM SOLVING DEPARTMENT WHO CAN NOT FIX THEM PROPERLY OR YOU HAVE A DEFECTIVE PROBLEM WITH THE GALAXY NOTE 5, IN WHICH CASE YOU WOULD WANT TO MAKE RIGHT IN GOOD FAITH FOR ME, YOUR CUSTOMER WHOM KEEPS YOU IN BUSINESSI ALSO OWN OTHER SAMSUNG PRODUCTS...SO I HAVE BEEN A FAITHFUL CUSTOMER UP UNTIL NOW.ROSEANN STEDMAN [redacted] Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe advised to the customer that we will reach out to our Product Engineers regarding the issue and will follow up with him on a resolutionWe will continue to monitor this complaint to ensure customer resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her television Our system shows that Ms [redacted] purchased a 55" Class The Frame 4K UHD TV, however it was never delivered by Associated Global Systems E-Commerce contacted Associated Global Systems via phone and was advised that as of 8/25/17, the television was deemed lost In light of this information, E-Commerce issued a refund in the amount of $2,126.99; reference Refund ID Number [redacted] which was processed on 9/19/for the unit Please allow 3-business days to see the funds reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:Since I open this dispute . I received a email 3 days later saying someone in the office of president will get back to me with 48 hours. Till this day no phone from nobody. Also I believe Samsung never send a check . The reason I say that is . For the whole month I was checking the mailbox and asking the mailman if I have anything say Samsung on it. Samsung knows very well that without a tracking number no one will able to know if a check has been issued. Everything I called Samsung customer service dept. I had to look at my phone to check the number because I kept getting the different answers from different people. I swear I be thinking I'm calling different companies . If in 2 weeks I don't receive the check . I will contact all my local TV stations and my state attorney general office to ask them for they help . It's been over 3 months and I'm no where getting a check. I've seen too many bad reviews from other customers having the same issue. I'm tired with all the round around from Samsung. My new address below and I have know idea where you guys have the address you provided. [redacted] [redacted] *** Regards [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her microwave Our system shows the agent handling her claim spoke with her on 3/22/and set up service; reference Txt# [redacted] for the unit The agent advised Ms [redacted] she will be contact by an ASC to schedule the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been provided the available voluntary recall program optionsUnfortunately, the customer disconnected the callWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe understand that the customer is seeking a free of charge repair the unit for a picture and power concernThe Capacitor Settlement that the customer referenced was completed in September At that time, Samsung completed all legal requirements associated with the Settlement, thereby, making this unit out of warranty and ineligible for any accommodations due to the number of years since warranty lapsedWe sincerely apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for repair assistance at this timeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the time being I will await further developments as the complaint is reviewed by upper management in the business Regards, ***n [redacted]

I am rejecting this response because: I want to know why I spent hours of my time emailing and speaking to different people within the Samsung organization and they all told me that I could not order the part The day I filed this complaint, I called a local appliance repair place that had previously told me the part was no longer made and they didn't know of a replacement, but on this day the lady gave me a part number for a replacement part, I stopped at Sears and ordered the part It was totally unnecessary for me to have spent the time I did on this problem I responded to the email I got from Samsung about my complaint but am yet to hear a response

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her washer and dryer Our system shows a refund check in the amount of $879.20; reference Txt# [redacted] was issued on 8/15/for the washer The agent who handled the complaint received an email from Mrs [redacted] advising that *** has assisted her with an accommodation for the dryer Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to compensation for using the wrong promotional code on an order Mrs*** was previously informed by an E-Commerce agent that a promotion code is a one-time use code and if the entire amount is not used on an order, the remaining amount cannot be used or applied to a separate order Mrs*** was also informed that her request for a $replacement code cannot be granted Samsung’s stance remains the same No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

In review of your complaint we have found that the Live Chat agent did provide you with incorrect information Terms and Conditions of the program required a minimum trade in value of $10, anything under that trade in value would deny you of the rebateHowever, because the agent provided information that was not correct we have asked [redacted] to honor the rebate request for the one trade in receipt submitted You submitted documentation for a trade in of $9.36, with that stated a rebate of $will be issuedIf you believe another rebate is warranted you will need to submit to [redacted] the receipt reflecting your purchase, with the proper trade in documents showing the trade in value issued by the carrierYou may contact [redacted] directly with how to submit this information at 1-888- [redacted] , or you may submit paperwork to [redacted] and it will be forwardedPlease note, an agent from [redacted] should be in contact with you regarding the rebate currently being issued.Thank you

Dear Mr [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your complaint regarding your Samsung Refrigerator and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were unable to locate any previous communication with our customer service with the information you have provided Please provide your customer service ticket reference number, model number and serial number We understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] ***

Complaint: [redacted] I am rejecting this response because:Samsung at one time told that I did not have insureance with they .I went through my paper work and found my paper work if this not through them .who thenthey called and cancled my last serice appointmentso if this is not enough to get this done right then I want them to send a repair person out right away .I will send copys of paper work to you at the email I have not sure how to do on this..thanks if you could let me know if you get them .and one will show I started having trouble with this thing Regards, [redacted] ***

Samsung has reviewed Mrs [redacted] claim in regards to her refrigerator Our system shows the agent handling the claim submitted a compensation request in the amount of $195.00; reference Txt# [redacted] on 7/11/as reimbursement for the OOW (Out of warranty) parts We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have a receipt showing proof of purchaseAnd Samsung is capable of knowing and seeing this device is tied to my accountI've explained to Samsung how their server failed causing me to be locked out of my deviceYes I bought it used and the pawnshop wipes all devices before selling as well as offers replacement within 24hours if the item malfunctionsI've had it since February and worked fine until I factory restored it and the reactivation server failed to let me back inI should not suffer or lose for a Samsung errorBut as always Samsung won't openly admit they have server issues and it's their faultThey always look for the way out, which in my case is they claim it's used and has someone else's information on it when we both know it does not!!! I will not need any further assistance from this companyI've already started the process of getting rid of all my Samsung devices and I'll be deleting my Samsung accountYour apology is meaningless and your not worth me investing in any more of your productsBut thank you for showing me clearly you care nothing about hardships you caused me as your customer and you will make every effort to cover up your faults at the expense of a customer!!! No further contact of any form is needed I don't want to hear any more of your pitiful unfounded hollow worthless excuses period!!!!!! And to insinuate I've gotten someone else's device is about as low of an insult that you could have made!!! Regards, [redacted]