Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: When I bought this washer and dryer I bought it because I was told by Samsung and Samsung's approved retailer that if anything happened to these machines within the first year of my purchase my machines would be fully covered at no cost to me When the time came to stand by this FRAUDULENT warranty claim, Samsung did nothing but provide me every reason why they could not service my machine and showed that they were not interested in doing anything to honor the claim they are trained to make in order to coerce a sale Samsung proceeded to tell me that no one would service my machines unless I physically unstacked them myself and provided me no option but to find another way to get my machines serviced since I am physically unable to do Samsung's job for them and unstack the machines myself Now Samsung is offering to do the right thing knowing full well I already took care of this issue and found an alternate way to get these piece of garbage machines fixed since Samsung refused to do it and put me under severe stress and duress Since Samsung sold me these machines under PRETENSES I want Samsung to come and pick up both of these machines and to give me a FULL REFUND!!!!! I will buy another set of machines from a Mom and Pop shop who values the customer and stands behind them even after they have made their sale I have been to a store here in [redacted] that is privately owned and not a Corporate Cartel and would like to give my business to an honorable and reputable business I would like to thank Samsung for the wonderful experience, the lies, the fraud, the added stress and the duress they put me under

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling the claim made several attempts to contact her but have been unsuccessful As a last resort, the agent sent Ms*** an email informing her that the damage to the unit was determined to be physically damage Physical damage voids the warranty and any repairs to the unit would be at Ms [redacted] expense If Ms*** would like to set up for OOW (Out of Warranty) repair at her expense, please have her contact the agent at her earliest convenience to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have been without the phone since 06/05/with any news or status update This is the most unreasonable service from a large company like Samsung I would like the phone refunded or replaced this week Regards, [redacted] ***6/

Upon further review of the customer’s file, the devices were replaced and delivered on 7/per the tracking number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their Dish Washer. The customer will be set up for repair and will be contacted by a technician. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact... Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .

Complaint: [redacted] I am rejecting this response because:I called you back yesterday and left a message requesting that you contact me via the communication method as requested in the original complaint (EMAIL) I provided my email address in the message as well Please email me anything you may need from me and I will be happy to comply Also, just a hint on leaving messages Slow down when you are giving a phone number and say it twice Regards, [redacted] ***

As per Samsung e-commerce division the item ordered was a series during the Black Friday specialsCurrently that item is on backorder with a restock date of 01/E-commerce will reach out to Mr [redacted] to find out if he would like to wait or if he would like to cancel the order and submit an order for another model We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung processed a rebate check for Mrs [redacted] which was sent out on 2/13/ Please allow for 7-business days to receive the check We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: The contractor did not correct the problemMy refrigerator does not workI will be contacting Samsung tomorrow at the number listed in this emailI am not satisfied how my dispute has been handled Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that currently there is a service pending and that if he has not received a call from the assigned service center by Thursday (4/23) to contact us so that we can look into additional accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I have received and deposited the check from Samsung, the same amount promisedThanks for all your help!

Complaint: [redacted] I am rejecting this response because:Samsung has not completed my return as the customer service agent initially told me would happenI have a broken chromebook and no way to send it back Regards, [redacted]

As previously stated in my original complaint, I was offered parts and labor paid for only to have your representative change that offer to only cover partslabor fees to fix this TV is upwards of $as originally stated, the customer service tactics are unethical and unprofessional Samsung customer service rep originally offered to cover the repair fully understand warranty and anything less than that at this point is unacceptablerespectfully [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted the promotions department regarding the customer’s concernsPer the department, there is no record of the customer in the systemThe promotion is still receiving customer information for fulfillment of this offerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we show that a replacement order has been processedAGS pro number has been assigned to the order: [redacted] Freight was received on 12/and we have insturcted the delivery company to call the customer as soon as they have the freight in hand and get it to him as soon as possibleWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because:My tv is not OOWIt's not even a year old and I've tried telling every rep this information and they pretty much ignore what I'm saying or think I'm lyingThis is unacceptableI have the proof of purchase and I've provided that to reps now and they still say I'm OOWJust because it's a model doesn't mean I bought it in It was bought last year brand new in the boxSamsung needs to provide me assistance or I will take my proof of purchase and my lawyer and sue Samsung for unfair and deceptive business practices and violation of the TOS they provided Regards, [redacted] ***

Upon further review of Mrs. [redacted] ’ concerns, we apologize for the issues and any inconvenience this may have caused. At this time our records are indicating that the refund under transaction # [redacted] has been completed and has been issued on 03/02. Mrs. [redacted] will have her refund within 5-7 business days. We apologize again for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her exchange Mrs [redacted] exchange has been submitted and as of 10/11/the order has been allocated The transaction number for the exchange is [redacted] and Mrs [redacted] can check the status on the trucking company website [redacted] .We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

I am rejecting this response and will pursue further legal action to the class action sought regarding this productMy question as to why would you build and stand behind a product that does not move and that sensitive in the design flaw I remember when American Fridge units stood the test of timeWe will make sure to purchase American Products and continue to provide word of mouth advertisement into not purchasing Samsung Home Appliances