Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD We have reached out to the customer and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to release and explained to him how the new firmware will not negatively affect the SSDYou can view this at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repair service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: For the supplier it’s the product’s reliabilityAs a buyer there should be a relationship between the warranty period and the stated reliability of the product from defect in material workmanshipIf the supplier Samsung ia confident in the reliability of the product What's covered by warranty? Does it include parts only, when the real cost of correcting the problem like a Defect in material workmanship As a supplier like Samsung for a defective product an inspection or test should be perform for the supplier rule out that the problem tha defect was not from thier workmanship Instead of Samsung Having a good warranty against defects is high quality and reliabilityMore important defective products cause customer satisfaction issue Which in buying any of Samsung product would always be the issue that They just don't care and if their a problem like ours they won't responsible in take care of the customer When a customer buys a product and it fails, they care that it was the supplier’s product that failedAll they know is that they purchased the product from a supplier that won't back them up I've done all the research I need to do I see the other supplier like LG backs there product and defect like screen cracking on it's own, not only LG, Apple's prodcut protect against cracking of there screen even if it was accidental, What Samsung need to do for us is to backup there warranty as stated in from them in their LIMITED WARRANTY TO ORIGINAL PURCHASER This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC(SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty perioden (10) years: Magnetron This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United StatesTo receive warranty service, the purchaser must contact SAMSUNG for problem determination and service proceduresWarranty service can only be performed by a SAMSUNG authorized service centerThe original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service centerTransportation of the product to and from the service center is the responsibility of the purchaserSAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified aboveAll replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNGReplacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longerThis limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations, and overheating or overcooking by user; glass tray or turntable; reduced magnetron power output related to agingSAMSUNG does not warrant uninterrupted or error-free operation of the product Regards, [redacted] ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">the consumer has been fulfilledTheir order was sent to the fulfillment company on April 8thOnce tracking is received, the customer will be sent the tracking numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer has been provided with the TLW line to assist with the repair service, so that the unit may be repairedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have not received the check that was supposed to be sent overnight Regards, [redacted]

I received a response from Samsung that they will be giving me a refund on the initial order and then once I place a new order, they will refund me the shipping on the new order

Samsung has reviewed Mr [redacted] claim in regards to his refund Up on further review, our system shows a refund request was submitted; reference Txt# [redacted] and on 3/20/17, a Refund Payment Processing e-mail was sent requiring his response Once the process of the refund has been completed, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: II have given them the order number over and over again to many of customer service people You wait on hold for over minutes then they transfer you to billing which you wait for Atleast another minutes then somebody comes on but you better get there name quick because there phones have an odd way of disconnecting on the customerI don't know if hanging up on unhappy customers is policy but is sure seems to be then have to call and wait againI have had to pay interest on credit card for not getting refund for TV I never recievedSend my refund immediatelyThis got old a month agoYou wanna pay my credit card nterest? Send me money now Regards, [redacted]

Samsung has contacted the customer regarding their concerns with their RefrigeratorUnfortunately the customer has not been available during attempted contactsPlease have the customer contact us at [email protected] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Complaint: [redacted] I am rejecting this response because: The reason why I purchased Samsung extended warranty is because the washer was defective from the beginningThat defective have NOTHING to do with me, it was merely taking advantage of customers who are suffering from samsung poor service and defective productsTherefore, I should be FULLY compensated for this inconvenience caused and get FULLY refunded for the extended warranty that I purchased to cover Samsung's defectsSamsung on the other hand, should've taken responsibility and extended the warranty, since they are aware of their washer's defectsWe couldn't use "Bedding" option without the washer jumping off it's place and repeating the same functions all night, wasting our water and inflating our water billI don't care what claims I made, it's all samsung's fault and that's their responsibilityI never used this washer in a way that will cause it to break down and I never had a problem with any of my appliances nor needed to buy an extended warrantyINFACT, if you read the extended warranty, I'm allowed one replacement and since Assurant is responsible for it, they should compensate me for the replacement of any washer not necessarily samsungEven if Samsung want to replace my washer, I can't buy any of the Samsung Top Load washer because accordingly they are all defective except the front load washers, which is not my preference Again, if this matter is not resolved through the Revdex.com, I don't mind making a trip to NJ to file a lawsuit, corporations like that should be held responsible for their reckless conductDocumenting my phone calls is a good way to keep track of your poor customer service that's why I had to make several phone calls and I actually made more phone calls than thatI already sent a letter to Assurant and to the address provided to me and I received no compensation for the extended warranty that I purchasedNot even a reply! Regards, [redacted]

Our files indicate that the customer’s request regarding her Samsung television has been reviewed an additional time per customer rebuttal request We have offered the customer an exchange as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have requested for the customer to provide to us pictures of the issue as well as a detailed description as to what the issue isWith this information we will be able to ask our product support team to see if there is a resolution for this issueCurrently, we are waiting to hear back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Blu-Ray PlayerThe customer has been offered a full refund under transaction # [redacted] and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This company produced a totally defective product that broke down after only year of useIt put my year old mother at risk for bodily injuryIn addition, this company was totally incompetent in the handling of the recall protocolWhy then should we believe them when they tell us it's safe now? Would you trust them? The fact that it's actually legal for them to conduct business this way is a case study in what's wrong with America: No one takes responsibility for anything Regards, [redacted] Regards,

Dear Mr [redacted] , Roman","serif""> Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your letter regarding your Samsung Television and we appreciate the opportunity to respondWe apologize for any inconvenience you have experiencedWe were also unable to locate any previous communication with our customer service with the information you have provided Please E-mail the Office of the President [redacted] or contact us via telephone with your customer service ticket reference number and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you To address your letter of concern, you may contact our customer service department via telephone at [redacted] (###-###-####)You may also contact us on our website at [redacted] where you may talk to a live chat agent or send us an email Regards, Samsung Electronics America, Inc [redacted] [redacted] (###-###-####)

I have contacted Samsung two times nowTransaction # [redacted] The end of February I spoke with Kaitlin; ref# [redacted] She replied they called to confirm the disposal of my refrigerator and have been waiting for a Mr [redacted] to call back from the disposal company Also on March I spoke with ***, executive customer serviceShe called [redacted] to get conformation that they picked up my refrigerator [redacted] told her she had to contact the company they out source to do the pick upWhen she did, they told her [redacted] had that information, not themShe called [redacted] again and was told they don't have that informationIt appears she is seeking paper work that can not be provided I told her I have a $refrigerator pick up charge on my receipt I can send her if it will helpShe replied yes, however the email she provided is not validThis is still not resolvedI have not received my promised refund nor have they resolved my paper work to process my refund

Complaint: [redacted] I am rejecting this response because:I cannot afford to pay for something that is clearly a defect and I have been told that it is not my fault The company needs to repair my device I cannot understand how a company can charge a customer for something that is not the customers fault Seem like they are making money by ripping for the customer Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung Television. The customer has advised to us that he has been provided the correct code for the promotion. We advised to the customer that we have forwarded his complaint to the proper department and they are aware of... the issues. We additionally advised that it is being handled accordingly. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that a technician sent out to repair the washing machine and dryer is satisfactory to me Jasmine, the Samsung representative who contacted me, had reservations regarding whether this repair would result in any improvement in operations I will wait and see Regards, [redacted]