Samsung Electronics America

I am rejecting this response because: I am not receiving any answers from the company regarding there procedures to follow to initiate the creditThey only just sent the paperwork yesterdayThey want us to cut the cord to the fridge which would mean that the freezer stops working and we lose all the food in itWe need to receive the refund before we cut the cord otherwise we are not only without a fridge, but also a freezerThe person I was working with hasn't responded to any phone calls or emails in the past daysI need answers on this otherwise I am going to start seeking a lawyer for more money for the ice that we have to buy to keep milk etc cold and if they want us to cut the cord on the fridge it will have to wait until the money is in my account and we have the new fridge delivered

Samsung has reviewed Ms. [redacted] claim in regards to his television. Our system shows the agent who handled the claim spoke with her on 7/26/2017 and advised her that the unit has been out of warranty since 2010; based on the model and serial numbers for the unit. Samsung offers a one year... warranty on most products, which is industry standard. No accommodations can be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA456DRHDWR/AA Samsung has submitted the customer for compensation for the damages in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the Service Operations Department regarding their printerAs per Services, The customer will be contacted regarding an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their WasherThe customer has been contacted and we are waiting on the customer to send all paperwork so we may accommodation with a possible refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Ms***, Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your letter regarding your Samsung Television and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were also unable to locate any previous communication with our customer service for with the information you have providedWe have information regarding your Samsung television in Please provide your order number, order invoice, recent customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] [redacted] (###-###-####)

Samsung has reviewed Mrs [redacted] complaint in regards to her phone Our system shows an exchange request; reference Txt# [redacted] was submitted for the device The exchanged device was shipped out via UPS; reference UPS tracking number [redacted] on 9/12/and was delivered on 9/14/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There is still zero sign of my refund and although my phone has been found, as indicated in the response, no one at the number can locate it I was able to come up with the address it was sent to and will be working with UPS to locate the phone Samsung has still been zero help! Since the complaint I have found that they have the wrong tracking number on file for my account No satisfaction here but it's obvious by the responses that the consumers are not a priority when you have that much money to refund to them Regards, [redacted]

Samsung e-commerce division has contacted the customer regarding their concerns about a Samsung gift card that was not received with orderPer the information provided the agent was unable to access a Samsung.com account for customerEmailed customer to provide order number for further assistanceThe agent will follow up once information is received We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved to receive the television on July 26thOnce tracking number is received, the information will be sent to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] ’s complaint in regards to repair costs for her refrigerator Our system shows that the agent who handled her complaint contacted her on 8/11/to discuss the claim Ms [redacted] verified that Samsung provided her a one-time courtesy FOC repair for the unit when it was OOW (Out of warranty) back in The agent advised Ms [redacted] that due to her unit being OOW, Samsung will not be able to reimburse her for the OOW cost of the repairs she incurred for the repair services rendered Based on this information, regrettably no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Mr [redacted] regarding his concerns with his deviceThe agent verified that the customer dropped and cracked the screen and then a few months later the battery was drainingThe agent advised the customer that currently Samsung will service OOW units at the expense of the customerThe agent advised the customer that she can set him up for OOW service and he agreedVerified the customer home address and email, the agent advised the customer that I will be sending him a free shipping label to send the unit in for serviceAdvised the customer of the charge for the repair and he accepted and provided the cc info for the paymentWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their television. The customer has accepted an accommodation for free of charge repair under transaction # face="Calibri"> [redacted] . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] . Thank you

Complaint: [redacted] I am rejecting this response because: The phone would have never been damaged if the display hadn't separated from the device which was not from physical damage of any form The separation was a manufacturing defect On top of all of this no one at any point had warned me that by sending in my device to be REPAIRED that there was a risk it would return even more damaged! After several attempts to get it to charge and power on the device finally does but the screen is black and unresponsive If the defect of the screen separating from the device had never happened by phone would have never suffered any of the damage that it did and I would not be in this situation If my device can instead have the LCD replaced I would accept that even, but now I am out a phone that I absolutely loved and I still have to make payments on for something that was not my fault Regards, [redacted]

Upon further review of Mr [redacted] claim, our system shows on 8/07/17, he was sent a Refund Payment Requested e-mail informing him that the refund is being processed and a Refund Payment Processing e-mail informing him that the refund is being processed to be issued to his email on file Once the check has been issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system a refund in the amount of $634.94; reference Txt# [redacted] was submitted for the unit A Response Required for Refund Process e-mail was sent to Mrs [redacted] email on 5/01/with the acceptance document attached Once Mrs [redacted] sends in the acceptance document, the Refund Deptwill be able to process and issue the refund Please have Mrs [redacted] send in the acceptance document at her earliest convenience to proceed with the refundWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I was contacted by Samsung and told to send the unit back and they would repair it I returned the unit on 04/04/and they are showing a received date of 04/11/ The estimated repair date was showing as 04/15/on their website, now it shows 04/22/ This is an extremely long time for such a simple repair and at this time I can not be sure the unit will actually be repaired and returned to me I certainly don't want to close the complaint until I have the repaired unit back Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states that physical damage is not coveredAt this time Samsung can offer to evaluate the product in order to determine a resolution, but cannot guarantee any free of charge repair at this time.A UPS Premailer (empty box) has been requested for retrieval of the phonePlease expect arrival of the premailer on 12/7/Should you chose to accept the evaluation offer, please place the phone only in the box (backing up all data and removing any SIM card or additional accessories prior to shipping)Upon receipt of the product an evaluation will be completed and a resolution providedEvaluation period is 1-business days, and should repair be offered turnaround time is 5-business days upon receipt of the device.Thank you

Samsung has contacted the customer regarding their concerns with their Tablet Samsung has contacted the customer by phone; unfortunately the customer was not availableA voicemail was left advising the customer to return callWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you