Samsung Electronics America

Upon further review of the customer’s file, Samsung does not reimburse for services renderedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his washer A refund has been submitted and approved for the unit and has been submitted for final processing under transaction # [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer, however she was not availableA message was left advising Ms [redacted] that rust is not covered under warranty and any service repairs will be at the owner’s expenseIf Ms [redacted] would like to move forward with the repair she may contact Samsung and we will be happy to setup the service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: My intend was never to request a refund in the days even though my 1st contact was with the e-commerceThey are the one who advised me to contact Tech Support.The statement that I did not contact the e-commerce within the days is a complete nonsenseThe Tech support was not able to to fix the problemThey asked me to contact my phone carrier which I found insultingThe reason why I bought the phone directly with Samsung is that phone carriers have poor customer supportI needed peace so I spent the money with Samsung directlyShould I have problem, Samsung must be courageous to solve it and not turn me to where I did not want to goThe phone is supposed to have a full year warranty unless Samsung liedAdditionally, the supposed days return is subject to 15% restocking fee if the customer no longer wants the phoneMy claim was not about the phone itselfMy issue is purely technical and Samsung must honor the warranty policyI am still having the same technical issues with the phoneIf Samsung's position is to do NOTHING, than I'll have to do something because I won't accept to have been lied to about a warrantyI have only been a Samsung user since I started using smartphonesThis issue may definitely change that Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we understand the repair procedure can be of inconvenience, Samsung has an allotted time frame of 5-business days once the product is delivered to repair the device Our records indicate your phone was delivered 7/12/which means the repair center is still within the estimated time for repair.With that stated Samsung cannot warrant upgrade or exchange of your product.Thank you

Samsung has contacted the customer regarding their refrigeratorUnfortunately, there will be no accommodations as the customer had been granted a free of charge accommodation on the unit previouslyAny repair cost would be the customer’s responsibility as the unit is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerWe attempted to educate the customer on the Voluntary Recall Program options available but unfortunately the customer disconnected the callWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her rebate Our system shows the rebate documents she attached was forwarded to the Rebate Depton 5/22/to process the rebate The rebate in the amount of $361.00; reference Txt# [redacted] has been received and is schedule to be processed on 5/25/to be issued by 5/30/next week Please allow 5-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I was given information about physical damage and the price to repair the screen on both phones plus told the phone that is not working would have to be examined to determine the issue and no cost estimate could be providedI understand you can't confirm my claim of the circumstances of the damage and I'm sure the reason for the blanket physical damage policy I think the product is being falsely advertised as an active phone capable of sustaining active use...which would include at least one drop One drop...in fact drops of my previous brand phone resulted in no damage and certainly the phone continued to work after being droppedThe Samsung Sactive most certainly does not hold up to its claims I'm happy to send my phone in for repair if the repair is at no cost to meThat is not being offeredYou will examine my phone then charge me $to fix what is a manufacturing flawNot acceptable and poor customer service not standing behind your products [redacted]

Dear Mr [redacted] : Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we have apologized and explained to the customer why the order was cancelledWe informed the customer the order was cancelled by the fulfillment group because the item will be out of stock for longer than daysUnfortunately, we cannot resubmit the orderIn the event that the order is cancelled for any reason, prior to shipment, pre-authorization holds are lifted shortly after the cancellationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

over contact attempts have been made and email correspondence has been made

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer accepted under transaction # size="3" face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr. [redacted] claim in regards to his refrigerator. Our system shows the agent handling his claim spoke with him on 3/24/17 and offered a one-time FOC (Free of Charge) repair; reference Txt# [redacted] for the unit. We apologize for any inconveniences and delays the... customer may have experienced with this case. Thank you

Samsung has contacted me has settled this complaint, Thanks you

I had an issue with part of my order was not shipped tomeAfter multiple conversation with Customer service, I fill complaint with Revdex.com against Samsung.comTo resolve the issue, Samsung E-commerce [redacted] send me a Promo code for the amount of $(signed [redacted] *.)When I trying to use this code at Samsung.com, the website give me a message - THE PROMO CODE YOU ENTERED IS INVALIDI trying to contact samsung.com customer service and after spend long time with different representatives, got a promise that someone will contact me in five daysNo one contact me and my issue is not resolvedVERY VERY DISAPPOINTING EXPERIENCE WITH SAMSUNGMADE ME START LOOKING FOR ALTERNATIVE FOR THE FUTURE PURCHASES Samsung please stand for the service you provide to your customersKeep your promises, and re-send correct code

Samsung has reviewed Mr [redacted] complaint in regards to his phone Our system shows the agent assigned to the claim offered Mr [redacted] a one-time FOC (free of charge) repair for the device The agent informed Mr [redacted] that he would need to send in the device again and a service request; reference [redacted] for the device The device was received on 10/23/17, repaired on 10/24/and shipped back on 10/25/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, Samsung has contacted E-Commerce regarding the customer’s concerns As per E-Commerce, we are not honoring any purchases for the 40" Class KU7-Series 4K UHD TV (Model) as it was a pricing errorWe have sent our customers a $E-certificate and no further compensation will be provided at this timeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday Thank you

I am rejecting this response because: 1) There was no way of finding out the status of my orderSamsung's website did NOT work / broke when I input my order numberCustomer service phone number was NOT accessible: keep telling me to call back due to heavy call volume, does not matter what time of the day I calledChat line could NOT help me since they said they just supported the productSent email and did NOT hear back from them after 2, business days despite the notice that "we will respond to your email within hours.2) This is the Hoidays Season and promptness is VERY IMPORTANTWe made several other orders with other companies several days after we made the Samsung order and they were ALL arrived promptly, almost instantly LIKE THEY SAID, even BEFORE the Samsung order arrived! If there was a delayed, I received a notice from them to let me know so I didn't have to wonder around like my experience with Samsung's order!3) Will NEVER order anything from this company again! Will also inform my family members, relatives, friends, co-workers, etcto do the same.4) Not only that, due to the lateness, I could not give the gift away as planned, I could NOT return them either, allthough I JUST RECEIVED them last week! They REFUSED TO PAY FOR THE RETURN SHIPPING EVEN THOUGH THEY WERE LATE!!! Have enough with you Samsung!Regards, [redacted]